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Marshall R
Chula Vista, California

My nice 2-Night stay at this Hotel (SEP 4/5)

5.0 of 5 bubblesReviewed Sep 8, 2019via mobile
I just want to thank the great staff at the London Hilton on Park Lane for their friendly and great service. In particular, I would like to thank Sarah for assisting me with my checkin and making it a pleasant one.
In regards to the Executive Lounge, I would like to thank Noemi for her friendly and accommodating service. She truly made me feel at home. She is the true professional. Also, Noemi’s co-workers in the Executive Lounge are to be commended for their accommodating and friendly service.
Finally, this Hotel is ideally located near Hyde Park and is close to Harrods, which is located in the Knightsbridge area of London.
The below photo is the view from my room.
Date of stay: September 2019
Trip type: Traveled with friends
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Reviewed September 6, 2019

Many years I stay in Hilton, but now it’s time to think about it. I use HH program, paid extra for upgrade room and after that I got room near elevators, it was 4 elevators. 22 level building, they go all time up and down.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
2  Thank vasilyevsn2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlexJ3861, on behalf of the staff at London Hilton on Park Lane, responded to this reviewResponded September 9, 2019

Dear vasilyevsn2019,
Thank you for your feedback.

I’m sorry we were not able to provide you with a pleasant experience during your recent stay. Your satisfaction is very important to us and we are sorry about the disturbance caused by the elevators. The next time you have the opportunity to travel to the area, I hope that you will be our guest again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2019

You need to fix furniture in the rooms and rooms cabinets broken old bathroom door handle falling down and water not running
I hope you can fix those problems and have been in this hotel since 1969.
The hotel is getting from better to worst

Date of stay: August 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
6  Thank Hasan A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlexJ3861, on behalf of the staff at London Hilton on Park Lane, responded to this reviewResponded September 9, 2019

Dear Hasan,

Thank you for your review of your recent experience at our hotel. We appreciate your honesty. We look for reviews to provide insight into our hotel and we are sorry about the issues with the furniture.
I do hope the next time you are in the area you will consider staying with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2019

This is a fantastic hotel, situated On Park Lane.

Great Bars within the hotel, especially The Tikki Bar in the basement and the CC Bar situated on the 28 floor has fantastic view of the London Skyline.

The service is excellent and needless to say the Hilton chain and especially where the hotel is situated it is very expensive for drinks etc.

However, just outside the hotel round the corners there are local pubs.

Room tip: We were upgraded to the Hilton Suite as it was my wife's 50th birthday and our 20th Anniversary
Date of stay: August 2019
    • Value
    • Sleep Quality
    • Service
2  Thank Samir B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 4, 2019

Beautiful hotel. Great location near Buckingham Palace Hard Rock next door. Good service with very nice restaurants on site. Staff is helpful in coordinating tours of the city and locations out side the city. They helped schedule a day trip to see Stratford on Avon and Oxford University.

Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
2  Thank jamesag2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 4, 2019

Visited the bar for a cheeky martini with a friend one Friday afternoon. Newly refurbished, its very comfortable and the views are as always excellent. Service excellent too. Its not inexpensive but then you are in a fabulous location. A special treat and definitely recommend it.

Room tip: Only visited the bar area but definitely worth a trip
Date of stay: August 2019
    • Cleanliness
    • Service
2  Thank BettyLondonEngland
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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