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“5 nights at the Mercure Paddington”

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Mercure London Paddington Hotel
Ranked #481 of 1,068 Hotels in London
Victoria, Canada
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“5 nights at the Mercure Paddington”
Reviewed March 24, 2013

The location of this hotel cannot be beat for the traveller arriving on the Heathrow Express, as when you exit Paddington Train Station the Mercure is there! I had booked a single room, & true to London this was the tiniest room I've ever stayed in. I found no fault with the cleanliness of either the room or the bathroom, & as I had an inside room there were no noise issues. I gave the rooms an "average" rating only because of their size.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank guysteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Mercure London Paddington Hotel, responded to this review, April 6, 2013
Dear Guests,

Many thanks for taking the time to write a review on our hotel.

We do hope to see you again soon

Kind regards

Malcolm Linforth-Jones
Group Operations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,468 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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aberdeen
Level 4 Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 24, 2013

Wonderfully located hotel right at paddington stations doorstep. I got a free upgrade which was a very nice surprise and was much appreciated. Room was spacious but bathroom very small. Breakfast and meals were served in garfunkels and were ok. All in all a very good hotel. Nice friendly staff at reception and porter was a good help.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank johnnyflo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Mercure London Paddington Hotel, responded to this review, April 6, 2013
Dear Guests,

Many thanks for taking the time to write a review on our hotel.

We do hope to see you again soon

Kind regards

Malcolm Linforth-Jones
Group Operations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 24, 2013

Good location. Close to many cafes, restaurants and fast food outlets. Bakerloo and Cicrle line underground stations are just beside the hotel. Central line undrground is a short walk away. Paddington station is nearby for a qucik connection to Heathrow.

Check in was fast. Staff at the counter was cheerful and greeted us. I would like to complement a particular staff ( a lady with shoulder length brown/blonde hair ). We stayed a total of 9 nights ( 5 plus 4 nights in different weeks recently). She checked us in and out duirng the 2 different weeks. She was cheerful and attentive to our needs.

The executive room was comfortable and of the right size ( it was very cold although it was sping !). Room is clean. There were complimentary soft drinks in the fridge and biscuits plus chocolates in the eveining. Bed was rather soft and the king-size bed is actually 2 singles put together. Housekeeping was rather odd - missing towels or bath gels at different days!

Overall, a good comfortable stay.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Accorhotels.com

Helpful?
Thank CKBH100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Mercure London Paddington Hotel, responded to this review, April 6, 2013
Dear Guests,

Many thanks for taking the time to write a review on our hotel.

We do hope to see you again soon

Kind regards

Malcolm Linforth-Jones
Group Operations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitby, United Kingdom
Level 5 Contributor
73 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed March 23, 2013

We originaly booked an executive king size room at the Quality Crown Hotel Hyde Park but when we arrived there were "technical problems" with our room so were sent to the Mercure approx 200 metres away. Our original thought when entering the reception was Travel lodge. The bar area consisted of two tables whereas tho hotel we booked had a large bar. Our room was small even though it was an executive room, I had to climb over the bed to get into it. The bathroom was too small to put down a normal size bath mat.
But on the positive side it was modern and very clean and the staff were very friendly. The breakfast at Garfunkles was fine but watch the drinks, we asked for tea and we were given less than half a cup.The hotel is in a good position for the underground and buses.
The hotel inside is very quiet but the road is noisy especially as it is next to a hospital - we were awoken several times each night with ambulances.
Overall we were annoyed to have been moved hotels when we had booked several weeks earlier, but apart from the size of the oom we had no major complaints

Room Tip: Knock two rooms into one
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank di51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 20, 2013

clean, modern, many cafe's around for breakfast. Many buses and the TUBE close by.
The stuff was friendly. At the end of our stay the lift was broken so one of the stuff members helped carry our suitcase downstairs.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank suger1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Mercure London Paddington Hotel, responded to this review, April 6, 2013
Dear Guests,

Many thanks for taking the time to write a review on our hotel.

We do hope to see you again soon

Kind regards

Malcolm Linforth-Jones
Group Operations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 19, 2013

Originally booked with another hotel but were not told until we got to the hotel that we had been sent to this one as they were full !! Got to this hotel went inside to get directions for parking couldn't speak good English so took ages had to find it ourselves in the end. Left to in the hotel rung up when we got back they said to send an email but as their English was bad couldn't understand had to send an enquiry through their website sent 3 times and still no one got back to me rung up again and staff were no help so didn't get it back !! Clearly shouldn't be on reception if they cannot speak English. Went to restaurant next door for breakfast this was included in the rice they got the order wrong twice when it did come it was cold so sent it back again.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mark g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level 5 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 18, 2013

I sayed here with work and due to a limited budget was required to share a room with a colleague. The rooms are clean and nicely decorated, but tiny! I may as well have been sharing a double bed with my colleage as there was less than a foot between the two tiny single beds. And apparently it was an executive double. However, I know this is the norm for London hotels. The bathroom was also very compact.

The room was however comfortable and quiet. And the location right next door to Paddington made it ideal for our business trip.

The breakfast at the Garfunkel's restaurant attached is fantastic!

Overall, my stay was very comfortable, I just wish the room had been a little bigger. It wasn't very suitable for two people sharing.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CatMog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Mercure London Paddington Hotel, responded to this review, April 6, 2013
Dear Guests,

Many thanks for taking the time to write a review on our hotel.

We do hope to see you again soon

Kind regards

Malcolm Linforth-Jones
Group Operations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure London Paddington Hotel

Property: Mercure London Paddington Hotel
Address: 144 Praed Street | Paddington, London W2 1HU, England
Phone Number:
Location: United Kingdom > England > London > Paddington / Maida Vale
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#310 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure London Paddington Hotel 4*
Number of rooms: 83
Official Description (provided by the hotel):
The Mercure Hotel Paddington is perfectly situated for anyone visiting London for business or pleasure. Only being a few strides from the Heathrow Express at Paddington Station and 3 London Underground lines. ... more   less 
Reservation Options:
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Also Known As:
Quality Inn London
Quality Crown Hotel Paddington
Quality Crown London
Mercure London Paddington Hotel England

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