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“exceptional” 5 of 5 bubbles
Review of Mercure London Paddington Hotel

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Mercure London Paddington Hotel
Ranked #473 of 1,089 Hotels in London
Geelong, Australia
Level Contributor
5 reviews
“exceptional”
5 of 5 bubbles Reviewed February 9, 2013

Stayed at the Mecure after our original hotel cancelled our booking due to miscommunication.The original sister hotel quickly relocated us (after a 14hr flight) to the mecure paddington. Wow , we were welcomed like nothing else. The room, service, staff were exceptional. Particular thanx goes to Alex for his impeccable customer service andcare. We will definately rebook directly with themon our next trip. We will also highly recommend the hotel to all we know. Thankyou for a brilliant stay.Rod, Sue and Paris.

Room Tip: all good, any room
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank susanbrooksy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Mercure London Paddington Hotel, responded to this review, March 16, 2013
Dear Guest,
Thank for taking the time to write a recent review on our hotel.
We do hope to see you again soon.
Kind regards
Malcolm Linforth-Jones
Group Operations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,372 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (228)
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English first
Helsinki, Finland
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed February 5, 2013

I use this hotel quite often for business trips to London and enjoy it every time. The rooms are small but cleaner and more modern than most other London hotels. Location is excellent, right beside Paddington station, making for easy movement with luggage straight to the Heathrow Express train. The staff are wonderful, especially my favourite Carolina, she is always so welcoming and helpful.

  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dersi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Mercure London Paddington Hotel, responded to this review, March 16, 2013
Dear Guest,
Thank for taking the time to write a recent review on our hotel.
We do hope to see you again soon.
Kind regards
Malcolm Linforth-Jones
Group Operations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
83 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed February 3, 2013

I stayed for one night following a business meeting nearby. This is a relatively small hotel on Praed Street above a restauarnat and shops. It is immediately next to the entrance to the Paddinton underground station and main line train station. One literally walks out of the hotel into the station.
I was greeted nicely and given a room immediately. This was quiet, despite being near a station and on a main street. The room was clean and very nicely appointed. The bathroom was very nicely equipped. The bed was very comfortable. However, the room was rather small. This hotel is perfectly adequate for an overnight stay. The small size of my room would make it unsuitable to sit in for any time for a longer stay. I guess there are bigger rooms.

Room Tip: Ask for a quiet room, which is not too small. All the rooms are non-smoking.
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  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DRDICKMAZEL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Mercure London Paddington Hotel, responded to this review, March 16, 2013
Dear Guest,
Thank for taking the time to write a recent review on our hotel.
We do hope to see you again soon.
Kind regards
Malcolm Linforth-Jones
Group Operations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed January 31, 2013 via mobile

We spent 4 nights at mecure paddington and very much enjoyed our stay. Close to paddington station and underground it was close to everything we wanted to do and see. Just a short 20 min walk to Hyde park and the hop on/hop off buses.
The rooms were modern and comfortable but a standard room only had a double bed so was a little small. The rest of the room though very nice, was cramped. We were lucky to have a corner room so luckily had a bigger bathroom which was great for us.
We did have a problem with a broken light above our bed, when we asked reception for help they said there was nothing they could do until morning which was very frustrating for us. When we returned from our outings the next day it was still not fixed properly.
Close to great places to eat, we can recommend the local pubs but would not recommend eating at garfunckles next door as our food was served cold and was of poor quality and service was poor.

Small gym inside hotel was handy and hotel had free wifi. Not all the staff spoke very good English and some did not know knowledge about the area and often had to check with other staff members. All in all a very nice place to stay at during our week in London.

  • Stayed January 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Laus77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Mercure London Paddington Hotel, responded to this review, March 16, 2013
Dear Guest,
Thank for taking the time to write a recent review on our hotel.
We do hope to see you again soon.
Kind regards
Malcolm Linforth-Jones
Group Operations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porto, Portugal
1 review
5 of 5 bubbles Reviewed January 30, 2013

Comfortable room; very clean and provided with everything needed for overnight stay.
Excellent front desk team. Close to tube and train station but also a nice walking distance to Oxford Street. Can recommend this Hotel.

  • Stayed January 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank filomena_lima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Mercure London Paddington Hotel, responded to this review, March 16, 2013
Dear Guest,
Thank for taking the time to write a recent review on our hotel.
We do hope to see you again soon.
Kind regards
Malcolm Linforth-Jones
Group Operations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure London Paddington Hotel

Property: Mercure London Paddington Hotel
Address: 144 Praed Street | Paddington, London W2 1HU, England
Phone Number:
Location: United Kingdom > England > London > Paddington / Maida Vale
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#312 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure London Paddington Hotel 4*
Number of rooms: 83
Official Description (provided by the hotel):
The Mercure Hotel Paddington is perfectly situated for anyone visiting London for business or pleasure. Only being a few strides from the Heathrow Express at Paddington Station and 3 London Underground lines. ... more   less 
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Also Known As:
Quality Inn London
Quality Crown Hotel Paddington
Quality Crown London
Mercure London Paddington Hotel England

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