I chose this hotel purely based on price and location, and wasn't disappointed. I paid £106 for a double room, and no more than a few minutes away from a Holborn tube or Covent Gardens. I would certainly recommend the hotel and use again. That said, it wasn't perfect.
Excellent location that is very close to 2 underground stations and Covent Gardens. Off a main road, so very little traffic in front of building.
Front entrance looks very clean, welcoming and upmarket.
Price was very good considering location and hotel.
Concierge was excellent. Couldn't be more helpful if he tried. He was there every time we were, held the lift for us, carried suitcase, opened doors, offered local advise.
Hotel allowed us to store our suitcases before and after we had checked in/out for free. Vital as you don't want to lug these around the city.
Room was clean and of a good size. Bed was comfortable, room was pleasant to stay in and had a safe.
Staff on front desk upon front desk and departure were a bit obnoxious. We felt as if we weren't welcome as we were in hoody and jeans, and not a suit. Didn't smile, and spoke very "I'm right, you're wrong" way. Consierge did more than make up for this.
Payment was very confusing, with no clear warning that I'd have to present my credit card THREE times. Once online to reserve the room (under impression I was paying for room as it was called "Advance Purchase"), then again upon check in (told that the online payment didn't actually take money in a condescending way). They also added £50 to my fee, which they said was in case I used anything such as minibar. I wasn't warned about extra £50 online, nor that I was paying for it. I only noticed when checking amount when entering PIN. Finally, checking out, they asked for payment, saying that the previous 2 "payments" were just reserving the money. Telling them that I wasn't aware that I'd need to pay three times, I was just told "Well that's how we operate". No offer of apology or to make it clearer for future customers. If I had known, I'd be ok, but it left me feeling angered over such a minor detail.
Room wasn't sound proofed. Most of evening there was activity in corridor and you could hear every detail as there is no seal around the door. Also in evening and morning, I could hear the person in the next room going to the toilet which wasn't pleasant.
That all said, I would stay there again, and recommend it to all friends and family.
- Official Description (provided by the hotel):
- Kingsway Hall Hotel is a centrally located 170 bedroom 4 star deluxe hotel in Covent Garden and Holborn. Spacious bedrooms and luxury suites are equipped with everything you need to relax. All bathrooms have a bath tub and shower, with fluffy towels and luxury toiletries. There are 10 air conditioned meeting rooms with a professional support team and private dining facilities with excellent food and service, perfect for dinners, wedding receptions and corporate events. The glass walled Harlequin restaurant starts your day with a superb breakfast selection and the dinner menu features high quality seasonal British dishes in addition to an elegant afternoon tea every day of the week. The lounge bar serves drinks, cocktails and Italian coffee's and is ideal for business meetings, lunch or a pre/post theatre night cap. The hotel has a powerful FREE WiFi service throughout, a business centre and a fitness studio with spa, gym and steam rooms. Our professional and friendly staff are here to ensure you enjoy every aspect of your stay in one of the best locations in London. ... more less
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- Also Known As:
- Kingsway Hall London
- Hotel Kingsway Hall
- Kingsway Hall Hotel London, England