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DoubleTree by Hilton - London Hyde Park
Ranked #284 of 1,078 Hotels in London
Certificate of Excellence
Reviewed January 22, 2014

Next time i will ask room with a park view, maybe the mobile signal be better then. Also the wifi access thru vouchers is not very convenient. The restaurant was great, quality of food, nice breakfast and open all day, this for people from different countries this is excellent. Service was excellent from all in the hotel The bed was ok apart from the pillows, very thin. Heating was no bad, very hot water in the shower that was great.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Despoina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Relations M, Manager at DoubleTree by Hilton - London Hyde Park, responded to this reviewResponded January 30, 2014

Dear Despoina V

Thank you for taking the time to review the hotel and your lovely comments about our restaurant and guest service.

I am sorry about the inconvenience of having to enter voucher codes to access internet, we are working on integrated system where access will be provided via guest room information, however to make up for this inconvenience, vouchers are provided free of charge throughout the hotel.

Sincerely
Tanja Furby
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,592 - 1,598 of 2,229 reviews

Reviewed January 21, 2014

Reasonable location, but facilities missing from the hotel that were stated. Next time I would look to pay a bit more and nearer to some of the key attractions in London. Local facilities were ok (pubs) but local restaurants were nothing better than average and quite expensive for what you go. Food in the hotel was not cheap either.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Relations M, Manager at DoubleTree by Hilton - London Hyde Park, responded to this reviewResponded January 30, 2014

Dear Stephen B

Thank you for taking the time to review the hotel.

I am sorry to read about what you felt was facilities missing; this is due to misunderstanding our Travel light programme, which has the purpose of enabling guests to travel light without unnecessarily adversely affecting the environment. Every day millions of toiletries are thrown away in hotel rooms worldwide as it would of course be unacceptable not changing them between departing and incoming guests, making a big impact on the environment.

To enable our guests to travel light without making this negative impact, DoubleTree offers many toiletry items complimentary on request, which is why the card stating all the available amenities is placed in guest bathrooms, where is easy for guest to spot what they might be needing. I am sure you agree there would be very little point having a card listing the items available if those items were already in guest bathrooms; that is why items such as shampoo, conditioner, body lotion, shower gel or soap are not listed, but we feel by proving the list of many extras that can be requested, guests can choose items they need without wasting those they do not require.

Whilst our Urban Meadow restaurant possibly isn’t the cheapest in the area, we pride ourselves on our very competitive prices, which are in line with local and city wide competition of good quality, freshly prepared simple British food. I do hope you will give the restaurant a try on your next stay.

Sincerely
Tanja Furby
Operations Manager

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Reviewed January 20, 2014

A great hotel fantastic and tentative staff. I stayed in a single room which wsa more than adequate and had a very comfy bed. I was attending a function at the Grosvenor Hotel and this was a great hotel to stay at would certainly recommend it. NB its not the first Hilton you come to when coming out of Queensway station just keep walking and you will see a small cafe/The Doubletree is attached to this.

  • Stayed: January 2014, traveled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton
2  Thank Alison R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Relations M, Manager at DoubleTree by Hilton - London Hyde Park, responded to this reviewResponded February 2, 2014

Dear Alison R

Thank you so much for taking the time to share your experience with fellow travellers. It is great to hear you were comfy and would recommend us and we do look forward to welcoming you back soon!

Sincerely
Tanja Furby
Operations Manager

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Reviewed January 19, 2014

I have stayed here twice now and have to say this is one of the best value central London hotels I have stayed in. The place has a modern feel due to a fairly recent upgrade so don't be fooled by the uninspiring exterior.

I'm a Hilton Gold member and upon arrival both times this was acknowledged, I was offered a room upgrade, complimentary paper, wifi and breakfast without having to prompt for it. The rooms themselves while quite small are very comfortable, modern and well equipped. Room has modern flat screen TV, Fridge, large laptop sized safe, plenty of hanging a drawer space, excellent air con and really good showers (some rooms just have showers).

Dining is in the Urban Meadow restaurant and both breakfast and dinner have a great selection and found the quality to be also very good. The staff are great and you get a warm welcome upon checkin and throughout your stay - even the night porter was no trouble when ordering some late night drinks after a team night out.

Located 5 mins walk from Queensway or Notting Hill Gate tube stations it's ideally placed. The only thing it's missing is some fitness facilities which I hope can be added at some point in the future - however I'll definitely be back when staying in central London

  • Stayed: January 2014, traveled on business
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Thank Jason D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Relations M, Manager at DoubleTree by Hilton - London Hyde Park, responded to this reviewResponded February 2, 2014

Dear Jason D

It is really great to see reviews from our returning guests, thank you for sharing it online. As you say, the hotel has been fully refurbished in the last 12 months and all rooms feature the same size TV, safe, fridge, individual air con and Nespresso machines.

We are just putting finishing touches to our gym, which is days away from being opened, so with your liking of Urban Meadow too, I am looking forward to welcoming you back to the hotel really soon!

Sincerely
Tanja Furby
Operations Manager

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Reviewed January 15, 2014

A great hotel on the Bayswater Road near Hyde Park! Walk into the park to feel you're in the country; take the 'tube' (2 minutes away) to get into the west end and downtown if you're on business; the 'hop-on, hop-off buses' and regular service buses stop outside. Modern, clean, sleek and wholesome decor; charming but discreet, the staff are well informed. and really like to help

  • Stayed: January 2014, traveled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
1  Thank Ian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Relations M, Manager at DoubleTree by Hilton - London Hyde Park, responded to this reviewResponded February 2, 2014

Dear Ian C

Sincere thanks for taking the time to review DoubleTree by Hilton – London Hyde Park, great to read you found our décor modern, clean and sleek, our location convenient and our staff helpful.

We hope to welcome you back to the hotel soon!

Kindest regards
Tanja Furby
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2014

Very nice modern hotel, it appears it has been refurbished in 2013 and should not be mistaken for the other old Hilton hotel 200m away which our London cabbie dropped us at! Beautiful rooms , very clean and good electrical extras , docking station, alarm , air con etc. Very good breakfast the following morning. Would definitely recommend. Be aware that if you ask the Hotel reception to call you a taxi , they use a private company linked to the hotel who charged almost double to return to Victoria Station than what the Black Cab cost the day before.

  • Stayed: November 2013, traveled on business
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1  Thank MrsT2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Relations M, Manager at DoubleTree by Hilton - London Hyde Park, responded to this reviewResponded February 2, 2014

Dear MrsT2012

Thank you for your review of the hotel. It is great to see you comment on rooms being beautiful, indeed the hotel has been fully refurbished during 2013 and all of our rooms have newly installed air conditioning, iHome and all the other mod cons. Thank you for the recommendation.

Please accept my sincere apologies for the issue with the mini cab firm; please be assured I have fully reviewed procedures as it is completely unacceptable that the charge is higher than black taxi. Following from your comments, full investigation was carried out and all hotel team are under clear instruction to recommend only official London black taxi, unless guest specifies different preference.
I would be most grateful if you could contact me on Tanja.Furby@Hilton.com directly so I can make amends to you directly on this matter.

With kindest regards
Tanja Furby
Operations Manager

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Reviewed January 14, 2014

This hotel is just beautiful! Lovely interiors with all the modcons you'd need including a Nespresso pod machine with complimentary pods! The location is perfect as it is close to 3 different London Underground lines which takes you to all the main London sights and stations are within 5min walking distance. Staff were also very helpful and they even gave us a cookie on arrival! If it's in your price range go for it! Only down side was breakfast was a tad pricey.

Stayed: January 2014, traveled as a couple
1  Thank Karl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Relations M, Manager at DoubleTree by Hilton - London Hyde Park, responded to this reviewResponded February 2, 2014

Dear Karl B

Thank you so much for taking the time to tell fellow travellers about your experience at DoubleTree by Hilton – London Hyde Park. Reading that you found the hotel beautiful, with all the mod cons and location perfect, with noting that staff were very helpful and you liked our signature cookie is exactly what we are in hospitality industry for!!

Thank you once more and we do hope to welcome you back to the hotel soon, this time making sure we have offered you advance breakfast voucher, which gives a discount of £5 per person for full breakfast buffet or, alternatively, offering you one of a number of breakfast options that can be ordered separately, just like in high street cafes we modelled our Urban Meadow on.

Sincerely
Tanja Furby
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton - London Hyde Park

Address: 150 Bayswater Road, London W2 4RT, England
Phone Number:
Location: United Kingdom > England > London > Notting Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#146 Business Hotel in London
#172 Romantic Hotel in London
#194 Family Hotel in London
#208 Luxury Hotel in London
Price Range: $144 - $356 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton - London Hyde Park 4*
Number of rooms: 228
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton London - Hyde Park. Superbly located opposite Hyde Park and Kensington Gardens and just 400 meters from either Queensway or Bayswater Underground stations, our warm and welcoming hotel offers close proximity to popular London attractions including the West End theatre district and Madame Tussauds. Enjoy fantastic shopping opportunities at nearby Oxford Street or hire a pedalo at the Serpentine boating lake in Hyde Park. ... more   less 
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Also Known As:
Ramada London Hyde Park Hotel London
Ramada Hotel Hyde Park
Hyde Park Ramada
London Ramada
DoubleTree By Hilton - London Hyde Park England

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