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“Great find”

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DoubleTree by Hilton London Ealing
Ranked #223 of 1,063 Hotels in London
Certificate of Excellence
Nottingham, United Kingdom
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Great find”
Reviewed December 5, 2013 via mobile

We stayed at the end of November with some friends when we were in town for a gig at Wembley. We discovered (by chance) you can catch a bus to Wembley just across the road which was much quicker than getting the tube!
The decor of the Hotel is lovely and is finished to a good standard. Our room was on the first floor and although it was on the small side it was more than ample. We stayed for two nights and found the bed incredibly comfortable, the bed linen was great too. The only issue we had with the room was that the extractor didn't work in the bathroom and with two of us having a shower it made the whole room fill with steam which meant you couldn't use any of the mirrors. I reported it to reception on our first evening and although they said they would get it fixed - they didn't.
One other thing to be aware of is that when you check in they take a £50 deposit on your card but they didn't tell me it could take 10 days to be refunded the £50.
I would definitely stay here again, we really enjoyed our stay.

Stayed November 2013, traveled with friends
Helpful?
Thank Monkeygonetoheaven17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew W, General Manager at DoubleTree by Hilton London Ealing, responded to this review, December 5, 2013
Dear Monkeygonetoheaven17,

Thank you for taking the time to post your review following your recent stay with us here at the hotel.

I am glad that you made good use of our proximity to Wembley Stadium. I will certainly have a look into those other points that you raised so we can get them cleared up.

We hope to welcome you back to the hotel in the near future.

Kind regards

Matt Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Uk
1 review
Reviewed December 4, 2013

Regular visitor to this hotel ( for business) and have not had a bad experience. Staff always friendly, courteous and helpful.
The location is ideal for traveling into central London and parking always available.
Occasional leisure visits with family have been equally relaxed and positive experiences.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew W, General Manager at DoubleTree by Hilton London Ealing, responded to this review, December 5, 2013
Dear linda W,

Thank you for taking the time to leave your comments following your continued use of the DoubleTree by Hilton London Ealing.

It is great to read that you continue to have enjoyable stays and we hope to see you coming back to the hotel for the forseeable future.

Many thanks

Matt Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed December 3, 2013

Organised out Christmas Party at the Double Tree by Hilton Ealing - the staff and and the Conference and Events Sales Manager were brilliant. On the night the staff could not do enough for you. The food was brilliant. A great night had by all, Thank you.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Leeanne247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew W, General Manager at DoubleTree by Hilton London Ealing, responded to this review, December 5, 2013
Dear Leanne247,

Thank you for taking the time to leave your comments following your recent Christmas party.

I am delighted to read that you had a great time. It seems to be a recurring feeling amongst those people that have joined us to celebrate the festive period.

We look forward to having you back in the hotel again in the near future.

Many thanks

Matt Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed December 3, 2013

i stayed at the double tree hilton, ealing common, as the company i work for were holding their xmas party there. the room was compact to say the least but warm and comfortable.
the party was good fun, the staff were great and couldnt do enough for you. altough i must say that the tables were a little too 'busy' with stuff on there. as in xmas decoration, a simple cracker, and hat would of been eough i think. the food was very good, altough i think it would of been better if it had been served as the starters had, and not buffet style. Lots of ppl had eyes bigger than their stomaches, and subsiquently food was wasted.
The only two complaints i do have, is that the Nspresso machine in the room had poor instructions on how to use, and i just ended up with a cup of hot water! also the pods were not even in english, so who knows what i would of got if i had got it working.
And my second complaint was the aircon! never had aircon so noisy in all my days of staying at hotels even a travel lodge (which for half the price the aircon was silent)
I believe that a better price for the room could of been negosiated as the company were having their xmas party there. I paid £89 for a 'guest queen room', on line booking, and when i called, they offered me the same for £129.......was duly dismissed over the phone that if i wanted a better deal, to book on line

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lrv2307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew W, General Manager at DoubleTree by Hilton London Ealing, responded to this review, December 5, 2013
Dear Irv2307,

Thank you for taking the time to post your comments after your recent stay and attendance at one of our Christmas parties.

I am delighted to read that you enjoyed the party and the service provided throughout the hotel. I will certainly look into the points you raised that we could improve on.

We look forward to welcoming you back to the hotel again shortly.

Kind regards

Matt Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wigan, United Kingdom
1 review
Reviewed December 2, 2013

I stay in this hotel every week on average three nights per week. the standard of the hotel is very high but i do find that the menu can get a little repetitive but i guess that would be the same in most hotels if you are staying there regularly.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Craig H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew W, General Manager at DoubleTree by Hilton London Ealing, responded to this review, December 5, 2013
Dear Craig H,

Thank you for taking the time to post your comments regarding your stays with us.

I am delighted that you enjoy the time you spend with us. We do offer a changing specials menu in our W5 Bar and Grill. However please feel free to ask any of the team for anything not on the menu and we will do our very best to accomodate you.

Thank you again.

Matt Williams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 1, 2013

The offer at this hotel has changed out of all recognition. The £10 million facelift is only part of the story, the service is unrecognisable from its former incarnation. I've attended a number of events recently where our business has felt really valued but my highlight is their new afternoon tea service.

The selection of teas has something for everyone (even a rare tea drinker like me), the sandwiches, scones and cakes are fabulous but the Cookie Cocktail is to die for! It's all served beautifully and at a very reasonable price. Oh yes and then there's the champagne... I can't think of a better place in Ealing to meet clients the only problem will be my waistline!

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Untilnexttime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew W, General Manager at DoubleTree by Hilton London Ealing, responded to this review, December 2, 2013
Dear Untilnexttime,

Thank you for leaving us such postive feedback. It is great to see that all the hard work the team have done has matched that of the £10 million refurbishment on the fabric of the building.

We look forward to hosting your future events and seeing you for a lot more of our 'Bubble DoubleTea'

Many thanks

Matt Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 30, 2013

I have just spent a week on a training course at the hotel using the conference facilities, the staff are facilities of a very high standard. The food was very good and our waitress, Isabella was charming, helpful, attentive and polite. I recommend this hotel highly.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Service
Helpful?
Thank bigredtrucks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew W, General Manager at DoubleTree by Hilton London Ealing, responded to this review, December 2, 2013
Dear bigredtrucks,

Thank you for posting your comments after you were with us for a week on your training course.

I am delighted to read that you had an enjoyable week and picked out Isabella for her excellent customer service. I will make sure that your praise is posted on our feedback wall for her to see.

Many thanks and we hope to see you at the hotel again shortly.

Matt Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton London Ealing

Property: DoubleTree by Hilton London Ealing
Address: 2-8 Hanger Lane, London W5 3HN, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#120 Business Hotel in London
#148 Romantic Hotel in London
#153 Family Hotel in London
#168 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree by Hilton London Ealing 4*
Number of rooms: 189
Official Description (provided by the hotel):
Our warm and inviting hotel boasts an ideal location in the quiet suburb of Ealing, offering transportation links to both central London and Wembley Stadium. Enjoy easy access to a range of fantastic dining, shopping and entertainment opportunities from our convenient location. We are also situated within close proximity to a number of businesses and colleges, including the University of West London.Indulge in afternoon tea or sip delicious, pre-dinner cocktails at the chic and stylish W5 Grill & Bar, where you can enjoy a sophisticated dining experience and a selection of grilled specialties and fine wines.Host a meeting with us in one of our flexible meeting rooms or celebrate a special occasion in our attractive event space. Let our professional banquet staff organize your dream wedding reception or important business event. ... more   less 
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Also Known As:
Ramada London Ealing Hotel London
Ramada Hotel Ealing
Ramada Hotel London
Ealing Ramada
London Ramada
DoubleTree By Hilton London Ealing England

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