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“Good location and great hotel for a city break” 5 of 5 bubbles
Review of DoubleTree by Hilton London Ealing

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DoubleTree by Hilton London Ealing
Ranked #219 of 1,086 Hotels in London
Certificate of Excellence
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1,840 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (239)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Birmingham, United Kingdom
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed August 2, 2013

Stayed one night and enjoyed a very comfortable stay. Room not large but perfectly adequate - very clean and tastefully decorated. Staff were very friendly and helpful. Breakfast was excellent with a large buffet choice. Would stay here again - very good value at the rate I paid. One small point - there were four in our party and only two "welcoming cookies" available on checking in!

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andrew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew W, General Manager at DoubleTree by Hilton London Ealing, responded to this review, August 5, 2013
Dear Andrew G,

Thank you for taking the time to leave your comments following your recent stay at the Doubletree by Hilton London Ealing.

I am delighted to read that you enjoyed your stay.

We look forward to welcoming you back in the near future and will make sure everyone gets a Doubletree cookie!

Kind regards

Matt Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed August 1, 2013 via mobile

Stayed here for one night.
Very nice room with a comfy bed. Our room was above the kitchen so at about 7am we were woken up by the swing doors banging. When we went down for breakfast we were told it was not included in our room rate!! I had to go to the room to get the paperwork to prove that it was.

  • Stayed July 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank hitchin_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew W, General Manager at DoubleTree by Hilton London Ealing, responded to this review, August 1, 2013
Dear hitchin_9,

Thank you for leaving your feedback after your recent stay with us here at the hotel.

I am sorry that you encountered some issues at breakfast but am delighted that you enjoyed your visit overall.

We hope to welcome you back to the hotel whenever you are next in the area.

Kind regards

Matt Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Yorkshire
Level Contributor
228 reviews
223 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
3 of 5 bubbles Reviewed July 31, 2013

Secret Escape deal, even though this was a good deal at the time I do feel you get the worst allocated room they have-:

When checking in I asked reception what do we do with the dinner package, he replied, Breakfast that way, Dinner the other way and just pointed.
Room allocated on 1st floor above a wedding reception so you can imagine the music booming through the room.
Shower was broken, water was either boiling hot or freezing cold no average temperature so settled for freezing cold showers.
Breakfast the food was luke warm if not cool.
Went to the main reception toilets during dinner, there where disgusting, water and paper towels all over the floor and sink area, told front desk that it was disgusting and they just looked at me.

On a plus side-:
Staff in restaurant where polite & the food was good quality.
The location was good near Ealing Common tube station.

Booked this deal twice at the time as treating family for their birthday in 3 weeks, not looking forward to it now.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank copleycop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew W, General Manager at DoubleTree by Hilton London Ealing, responded to this review, August 1, 2013
Dear copleycop,

Thank you for taking the time to leave your feedback following your recent stay at the hotel.

I am sorry that we have appear to fallen short in certain aspects for your visit. I am sure you can see from our recent comments on this site that this is not the normal standards that we achieve.

Please contact me directly at the hotel so I can ensure you enjoy a better stay for your upcoming visit. You can either do this via telephone on 0208 896 8499 or via email at matt.williams@doubletreelondonealing.co.uk

Many thanks

Matt Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
English person in Wales!
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed July 31, 2013 via mobile

Extremely impressed. The room was absolutely spotless - well done cleaners! The staff were extremely helpful and friendly. The room wasn't huge but was so well planned that it maximised the space and had everything we needed. Really good shower in the bathroom! The only slight criticism is that our room (327) was above the function room and we were able to clearly hear the disco til gone midnight - maybe in future put wedding guests in those rooms as they'll be in the function room not trying to sleep. But this wouldn't stop us returning and we'd certainly recommend this hotel - and look at other Doubletree hotels elsewhere. Thank you and well done!

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank traffords-parents
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew W, General Manager at DoubleTree by Hilton London Ealing, responded to this review, August 1, 2013
Dear traffords-parents,

Thank you for taking the time to leave your feedback following your recent stay here at the Doubletree by Hilton London Ealing.

I am glad that you found the hotel spotless and that the staff looked after you. I will make sure your kind comments are posted onto our feedback board in the hotel for all to see.

I am sorry that the noise from our function disturbed you and we will certainly take on board your comments for our future events.

Many thanks

Matt Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nans les Pins, France
1 review
5 of 5 bubbles Reviewed July 31, 2013

The best welcome cookies in the world. Staff is nice and smiling. The hotel was refurbished for the better as rooms look much more modern and the equipment is definitely of a much higher value than before.

  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Didier B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew W, General Manager at DoubleTree by Hilton London Ealing, responded to this review, August 1, 2013
Dear Didier B,

Thank you for your kind comments that you have posted regarding your recent stay.

I am glad to read that you enjoyed your Doubletree cookie and that the staff looked after you.

We have certainly made some extensive changes following our £10 million refurbishment and I am glad that you like them.

We hope to see you back at the hotel shortly.

Kind regards

Matt Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silsoe, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 30, 2013

Although only there for a short time due to work commitments it was a very nice stay and I have recommended this hotel to work colleagues. I will be using this hotel again. I stay in a hotel at least 4 times a month and this will be on the top of my list in the future.

  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Gillan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew W, General Manager at DoubleTree by Hilton London Ealing, responded to this review, August 1, 2013
Dear Gillain G,

Thank you for taking the time to leave your feedback regarding your stay.

I am delighted that you enjoyed your stay and even more that you are to become a regular guest.

We look forward to welcoming you back next time.

Kind regards

Matt Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton London Ealing

Property: DoubleTree by Hilton London Ealing
Address: 2-8 Hanger Lane, London W5 3HN, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#120 Business Hotel in London
#148 Romantic Hotel in London
#153 Family Hotel in London
#166 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree by Hilton London Ealing 4*
Number of rooms: 189
Official Description (provided by the hotel):
Our warm and inviting hotel boasts an ideal location in the quiet suburb of Ealing, offering transportation links to both central London and Wembley Stadium. Enjoy easy access to a range of fantastic dining, shopping and entertainment opportunities from our convenient location. We are also situated within close proximity to a number of businesses and colleges, including the University of West London.Indulge in afternoon tea or sip delicious, pre-dinner cocktails at the chic and stylish W5 Grill & Bar, where you can enjoy a sophisticated dining experience and a selection of grilled specialties and fine wines.Host a meeting with us in one of our flexible meeting rooms or celebrate a special occasion in our attractive event space. Let our professional banquet staff organize your dream wedding reception or important business event. ... more   less 
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Also Known As:
Ramada London Ealing Hotel London
Ramada Hotel Ealing
Ramada Hotel London
Ealing Ramada
London Ramada
DoubleTree By Hilton London Ealing England

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