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“Cheap and cheerless!”

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DoubleTree by Hilton London Ealing
Ranked #250 of 1,078 Hotels in London
Certificate of Excellence
Reviewed December 5, 2012 via mobile

We were directed here by the BBC, as my wife was taking part in a television programme. The rooms are rather dishevelled and bathrooms in need of refurbishing. The shower leaked all night.
Although my club sandwich was very nice and not overpriced, the staff refused to provide any facilities to heat a bottle for my 4 month old daughter, who is too good to scream the place down in protest.

I would never stay here again as I feel that failing to provide basic services for parents of young children is unforgivable in hospitality services!

  • Stayed: December 2012
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1  Thank BlazeFalconburger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,553 - 1,559 of 2,022 reviews

Reviewed November 28, 2012 via mobile

Endemol put me up in this hotel after filming a quiz at Television Centre. My first impressions of the outside were "council block" but once inside it was very nice indeed. The reception and bar area were well kept and the staff were ever so helpful.

  • Stayed: November 2012
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Thank Therealmarkrodgers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLEIK, General Manager at DoubleTree by Hilton London Ealing, responded to this reviewResponded January 10, 2013

Dear Therealmarkrodgers

Thank you for taking the time to share your comments about your stay.

It is always a pleasure to receive such positive feedback from our guests. I am happy to note that overall you enjoyed your stay at The London Ealing Hotel.

Please be assured that your comments will be shared with the team.

We hope to have the opportunity to welcome you back in the future.

Kind Regards

Ilhan Kose

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 28, 2012

I just stayed one night at this hotel and have no real complaints.The staff were friendly,courteous and efficient and my room was acceptable though in need of a little redecorating.The television impressed me as it was a large flat screen as opposed to the old fashioned ones found in many hotels.I had fish and chips in the restaurant for dinner and the staff were very courteous and efficient.The breakfast was the standard help your self buffet but was very nice.The hotel was very quiet and I spent a good night.I would definitely recommend this hotel and after the refurbishment is finished it will be first class.

  • Stayed: November 2012, traveled on business
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Thank val-edson1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLEIK, General Manager at DoubleTree by Hilton London Ealing, responded to this reviewResponded January 10, 2013

Dear Val-Edson1

Thank you for taking the time to share your comments about your stay.

It is always a pleasure to receive such positive feedback from our guests. I am happy to note that overall you enjoyed your stay at The London Ealing Hotel.

Please be assured that your comments will be shared with the team.

We hope to have the opportunity to welcome you back in the future.

Kind Regards

Ilhan Kose

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2012

First time here. Just stayed for one night while on business. The staff are very friendly, helpful, and able. On arrival the reception staff couldn't have made me feel more welcome. I was allocated a 'studio' room, which I think was a little larger than the standard ones. The room was clean, well stocked with toiletries and towels. I had tea and coffee making facilities, a hair dryer and an iron and ironing board. There was a nice big television.

It is obvious the hotel needs upgrading, which is going on at the moment, to be finished, I believe by the spring of 2013.

After a long journey I wasn't very hungry, but the scallops starter I had was one of the best I have tasted. And not expensive by London prices.

The breakfast is a buffet, with all the components of a full English. Or you could have cold meats, fruit or cereal. Tea and Coffee cups were refilled on request. The dining room staff are cheerful and efficient.

I slept well, and enjoyed my stay.

I will have no hesitation in using this hotel again.

Room Tip: I would opt for an upgrade to a studio room as they are more spacious
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  • Stayed: November 2012, traveled on business
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Thank joefris1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLEIK, General Manager at DoubleTree by Hilton London Ealing, responded to this reviewResponded January 10, 2013

Dear Joefris1

Thank you for taking the time to share your comments about your stay.

It is always a pleasure to receive such positive feedback from our guests. I am happy to note that overall you enjoyed your stay at The London Ealing Hotel.

Please be assured that your comments will be shared with the team.

We hope to have the opportunity to welcome you back in the future.

Kind Regards

Ilhan Kose

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 22, 2012

  • Stayed: November 2012, traveled with family
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Review collected in partnership with Easytobook.com
1  Thank Louise M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RLEIK, General Manager at DoubleTree by Hilton London Ealing, responded to this reviewResponded January 10, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 15, 2012

This hotel is really horrible and I would not advise anyone to stay.

Didn't get the best deal either at £115 per night.

The bedrooms are shabby, tired and not overly clean.

That said the staff are wonderful, friendly and exceptionally helpful.

Hopefully Hilton will start to renovate soon making for a better place for staff and guests alike.

Room Tip: don't go
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  • Stayed: November 2012, traveled on business
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Thank person52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2012

  • Stayed: November 2012, traveled as a couple
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Review collected in partnership with Easytobook.com
Thank Stephen B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RLEIK, General Manager at DoubleTree by Hilton London Ealing, responded to this reviewResponded November 19, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about DoubleTree by Hilton London Ealing

Address: 2-8 Hanger Lane, London W5 3HN, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#101 Family Hotel in London
#120 Business Hotel in London
#148 Romantic Hotel in London
#185 Luxury Hotel in London
Price Range: $97 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton London Ealing 4*
Number of rooms: 189
Official Description (provided by the hotel):
Our warm and inviting hotel boasts an ideal location in the quiet suburb of Ealing, offering transportation links to both central London and Wembley Stadium. Enjoy easy access to a range of fantastic dining, shopping and entertainment opportunities from our convenient location. We are also situated within close proximity to a number of businesses and colleges, including the University of West London.Indulge in afternoon tea or sip delicious, pre-dinner cocktails at the chic and stylish W5 Grill & Bar, where you can enjoy a sophisticated dining experience and a selection of grilled specialties and fine wines.Host a meeting with us in one of our flexible meeting rooms or celebrate a special occasion in our attractive event space. Let our professional banquet staff organize your dream wedding reception or important business event. ... more   less 
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Also Known As:
Ramada London Ealing Hotel London
Ramada Hotel Ealing
Ramada Hotel London
Ealing Ramada
London Ramada
DoubleTree By Hilton London Ealing England

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