I arrived slightly earlier than check in hoping to freshen up and dump my stuff in the room prior to heading out to a meeting and evening dining. This wasn't to be, no rooms available at the moment she told me, the guests before me and the guests after me - I suspect their policy is not to check anyone in until after 3pm, I just dont believe they had no rooms available. So I sat in the very small dated restaurant to eat my M&S salad, whilst there 3 ladies were having lunch, the food looked very good unlike the decor. I then had to leave so asked to use the facilities to be told someone was alreay using them!?! I was confused, apparently they had one room you could use for the toilet and to freshen up - another guest was using it, the receptionist did say they had only gone to use the toliet - I was slightly put off by this and there was no guarantee they would be in a hurry like me so I headed out to my meeting. On arriving back at the hotel at approx. 22.30 I was quickly given my key so headed up to bed. Got to the door, key didnt work so back to reception where they configured the key again and the chap on reception came up with me, he let me in this time as clearly I am stupid and didnt know how to unlock the door. Once inside, I got a shock - 4 beds, I had be given a family room which was ok apart from the fact it had a very strong cigarette smell, not pleasant at all and room very dated indeed. Then a call from reception to ask if everything was ok? Yes I replied not point in moaning at this hour! I must have drifted off at about midnight to be woken be someone having the same problem as me with their key. check out was straight forward, paid and left. Staff very unhelpful, miserable and rude. The hotel was going through a major refurbishment so maybe the rooms will have improved soon, not sure about the staff attitude though. And it was very cheap for the location. I wont be staying here again and will certainly not be recommending it either.
- Official Description (provided by the hotel):
- Lancaster Gate Hotel is located across from Hyde Park and Kensington Gardens and is a short stroll away from Portobello Market, The Albert Memorial, Albert Hall, Marble Arch and Oxford Street. The hotel has 196 rooms with modern amenities and special facilities for business travellers and families. Our Serpentine Restaurant & Bar offers international dining options as well as our popular breakfast buffet. We also provide 2 meeting rooms for small-scale business meetings, conferencing and events. ... more less
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- Also Known As:
- Park Inn London
- Park Inn Hyde Park
- Lancaster Gate Hotel London, England