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“superb location but a little pricey”

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InterContinental London Park Lane
Ranked #194 of 1,076 Hotels in London
Certificate of Excellence
Reviewed May 31, 2010

it was a holiday weekend in london so prices were high. however service was good only if you asked for it. i didnt get a toothbrush & shaver until i asked for it - though they arrived in 5 min.
...newspapers didnt arrive but i wasnt too bothered about that

  • Stayed: May 2010, traveled as a couple
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1  Thank FatGaryTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed May 31, 2010

Stayed one night on Priority Club points with my son. The staff were very friendly and allowed us to check in at 8am after a transatlantic flight. Twin room was small but very comfortable. The hotel is modern, elegant, and in a great location, but lacks historical ambience. I paid with points, but actual $$ room rates seemed a bit high.

  • Stayed: May 2010
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Thank mandb_Ottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2010

The location of this hotel is excellent. Next to a subway station, direct connection to Heathrow airport. Opposite of Hyde park, within reasonable walking distance to Oxford street, Bond Street etc. and close to Buckingham palace.

When we checked in our room was clean, but we did not get the keys because a second check had to be done. We stalled our luggage at the reception and they brought it to our room. This was very efficient and helpful. Although we are platinum members of the Intercontinental hotels, we did not get an upgrade to the next level of rooms. We reserved two rooms under our platinum card, and we only got one free upgrade (we had to ask for it). This is not the way you threat your most loyal guests.

The room was nice. We had a view to the park, but we also could look into other rooms, this resulted in the fact that we closed the curtains the entire time. You do not want to look in other rooms. Also people who were sitting on the balcony of the hotel next to us could watch into our room. We totally did not like this. The room was small but had everything we needed. They have a B&O television, a Bose sound system etc. You have to shower in the bath, this is something I really hate. The bathroom was tiny, we could not be there together at the same time.

What I did not like was that there is no sauna or pool next to the gym. The gym is without instructors. The hotel makes a lot of advertisement for the spa, but there is no normal sauna where you can make use of. After the gym I want to be able to take a shower or to go to the sauna, but this was not possible, unless you shower in your room.

Breakfast was good. I did not like the placemats with the prices of the breakfast. This looked very cheap. We had to pay extra for the breakfast. During check out we did not get our breakfast bill, this is directly charged from your credit card, without signing for it, this is not acceptable. We wanted to make use of the business centre. They do know how to charge for everything. You pay for the use of the Internet and also for printing. We stayed in a lot of hotels where printing was a service, but here you have to pay for everything. The Internet in the room is not wireless and costs GBP 15 per 24 hours. There is no free wifi in the bars / hall as most 5-star hotels do have these days. Also as platinum guest you do not get any other benefits. No water in the room, no flowers, no chocolates during turn down service. Nothing. In my opinion 5-star hotels need to provide a bottle of complimentary water for the night, as the price for a night is high in the hotels. But Intercontinental Park Lane does not give you any water.

We probably come back, especially for the location. The hall is beautiful, the rooms are cozy, not my taste and are not in the same style as the hall.

Checkout was efficient. We asked 3 times if it was possible to get a late check out. This was finally possible for one of the two rooms. However late check out was 4 PM (the same time as late check out for Platinum guests of Intercontinental is), so actually no late check out for us.

  • Stayed: May 2010, traveled as a couple
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3  Thank Dutchguy71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2010

Stayed here as part of a package through an airline. Came in very late due to airline problems, but we were greeted warmly and had tea sent up by the front desk. All the personnel were helpful and attentive but not overbearing. Breakfast came with the package and they have by far the best breakfast buffet we have ever experienced. All top quality selections.
Our room was a bit tight, especially the bathroom. But very nicely appointed and well maintained. Beds were quite comfortable. Everything was in top operating condition.
Hotel is very convenient - right at Hyde Park Corner. Walking distance to Buckingham Palace and Harrod's shopping area. Underground stop nearly right outside the door. If you are flying into Heathrow it is one train to this stop. Would definitely stay here again.

  • Stayed: May 2010
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Thank bobnu75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 16, 2010

I stayed in the Intercontinental Park Lane with my mother and two kids. I enjoyed our stay very much. The bedding was cozy and comfortable. The room was well appointed. The location is great for both business travelers and tourists. The staff was helpful and even gave the kids both a welcoming gift and a good-bye gift. What I like best about this hotel is that it is a 5 star hotel but at the same time rather casual. For a person like me who enjoys 5 star hotels, but likes too seek out ones that make children feel welcome, this is ideal.

We ate at Theo Randall's one evening and it was superb, just delicious! Since we were with my young girls, we ate dinner rather early and we offered the pre-theatre menu which was a fantastic value.
We had breakfast every morning at The Cookbook Cafe and loved it. The food and the staff were just brilliant. The kids loved it too. We did dine there once and it was ok, but breakfast was much better.

  • Stayed: March 2009, traveled with family
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1  Thank mkouzmine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2010

The overall "feel" of the hotel is quite expensive, with chandeliers in the Reception area and staff opening the doors for you 24x 7, very polite and helpful. We were upgraded to a better room as we are Ambassador Club members but we got very little extra for our membership - a bottle of water and three pieces of fruit in fact. Access to the Club facilities was an additional 60 British pounds per night, but is probably good value for what that includes, breakfast, happy hour etc.
Rooms were tastefully appointed and reasonably spacious, with good lighting, flat screen TV, coffee and tea making facilities included. All staff we encountered were very good and extremely helpful, maps, umbrellas and recommendations were freely offered.
The hotel is located in the premier area in Park Lane near Kensington Gardens alongside Green Park, so its expensive to begin with. However don't expect that you will get high speed internet included in the room price - its not. Its not free even in the foyer and bar area (as per most 5 star hotels now.) Mobile/cell phone coverage in the hotel Reception area is really poor, non-existent for some networks, but better on higher floors.

  • Stayed: April 2010, traveled as a couple
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2  Thank Kerry1G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2010

I don't normally get so effusive, but having just returned from a stay here, I've nothing but praise for the whole place and all the staff who make it work so well.

Everything was just about the epitome of perfection: the superb location; our room; the warmly welcoming and attentive staff; the flawless and most enjoyable fine dining at Theo Randall's - so much so, that it would be a bit pointless to try to single out any aspect.

Our stay was largely funded by Premier Points, so we were largely insulated from the high price tag involved - but, believe me, it's still good value for anyone's money !

Stayed: April 2010, traveled on business
1  Thank jdboyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental London Park Lane

Address: 1 Hamilton Place | Park Lane, London W1J 7QY, England
Phone Number:
Location: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#43 Spa Hotel in London
#76 Romantic Hotel in London
#98 Family Hotel in London
#100 Business Hotel in London
#152 Luxury Hotel in London
Price Range: $339 - $617 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental London Park Lane 5*
Number of rooms: 277
Official Description (provided by the hotel):
Once the site of a royal residence, InterContinental London Park Lane is now the epitome of modern elegance. Located between Mayfair and Knightsbridge in view of Buckingham Palace, the hotel is not far from the Tower of London, Big Ben and Trafalgar Square. Also worth seeing is the Victoria and Albert Museum, Madame Tussauds and The National Portrait Gallery. ... more   less 
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Also Known As:
Intercontinental Hotel London
InterContinental London Park Lane England

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