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“Wonderful time” 5 of 5 bubbles
Review of InterContinental London Park Lane

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InterContinental London Park Lane
Ranked #134 of 1,089 Hotels in London
Certificate of Excellence
Charlotte, NC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Wonderful time”
5 of 5 bubbles Reviewed February 4, 2009

After staying at the Connaugh two nights because the Intercontinental I can report the Intercontinental is the better hotel. Staff is young and really work at taking care of you.
The rooms are a good size and are intelligently thought out.
Beds are very good also.

The food could be better, but it is a commerical hotel. There are a lot of good restaurants around. This is a good location with Shepard's Gate close and only a 15 minute walk to St. James.

  • Liked — Staff and location
  • Disliked — food
  • Stayed January 2008, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank Nelson004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,328 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Guadalajara, Mexico
Level Contributor
101 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed February 2, 2009

Idealy located infront of Park Lane. Walking distance from Picadilly, Harrods, Buckingham Palace and if 10 minutes walking is not too much for you ... you can arrive to London Eye and Big Ben without taking any taxi.
Rooms are very nice, friendly staff. I originaly booked Hilton but I quited the hotel because it is very noicy because of the wind and the tall floors had this problem. Intercontinental just have 7 floors if I'm not wrong and you won't be able to see from the window of your room Buckingham and London Eye as in Hilton, but you will sleep very very pleasant.
Just be warn to review your bill while quiting the hotel, I was charged with a Red Bull and a M&M that I never took :(. Absolutely recommended location

  • Stayed February 2009, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank tecouag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
west sussex
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed February 2, 2009

Having expected a weekend stay of luxury, we were very disappointed with the lack of personal service at this hotel. Our initial greeting was somewhat average and we were not even offered help with our luggage. The room was ok but definately not deluxe, there was lack of attention to detail in the room and there was various damage to the furniture and various lighting did not work. Having been asked if we wished to receive a newspaper and for it then not to be delivered was in our opinion not 5* service, why offer if you cannot deliver? Having booked several days prior to our visit to have dinner in the Theo Randall restaurant to find this was not done and then rebooking on our arrival to find that when we attended for dinner that we were still not booked in was somewhat upsetting and leaves you with a lack of faith in what should have been a luxury stay in 5* accomodation.

  • Liked — view from room
  • Disliked — not 5* furnishings/service/cleanliness
  • Stayed January 2009, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank archie2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakland, CA
Level Contributor
234 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 447 helpful votes
5 of 5 bubbles Reviewed January 16, 2009

First time at this hotel, after numerous previous visits to London. From now on...I'll plan to stay here! The location is perfect --walking distance to many sights and lovely local neighborhoods. (Do not miss the nearby, but hidden, Shepherd Market area, wth its small pubs, restaurants, and shops, and Belgravia, and the walk down Piccadilly from the hotel).

The hotel room, including the bathroom, is beautiful. Beds are superbly comfortable! Housekeeping is impeccable, with twice a day tidy/clean-ups and even slippers laid out by the bedside in the evening. The room and bathroom were always spotless.
Unfortunately (for us, not him) Theo Randall's restaurant was closed for the Chiristmas-Boxing Day weekend, so we didnt get a chance to partake. The menu looked wonderful, and reasonably priced.
Staff service--second to non,e anywhere!! Talk about going out of your way for a guest!! One of the staff, Malik, walked two blocks in freezing cold weather to help me bring luggage to the hotel. I'd made a wrong turn, and when my daughter went ahead, and mentioned this to him, out he wrnt wtihout even a jacket, to rescue me. I wish i could recall names of all the front desk and door staff. They ar alwasy ready with a smile and genuine courtesy--Malik, Husein, and others, thefront desk reception staff.
The concierge desk deserves special mention. Bravo GUIDO!!! MILLE GRAZIE! He's an interesting, extremely knowledgeable gentleman who can answer all your questions, no matter how trivial they seem. If he doesnt know--he'll soon find out! He seems ot know everything about London. His colleagues Caroline and John are great too.
To all the staff, and the GM, a huge thanks for providing excellent service in a beautiful hotel. The location of this place--in one of the exclusive areas of London--hasn't "turned their heads" or prevented them from offering professional, helpful, genuine and friendly service. Now that is REAL class!!

  • Liked — Beautiufl rooms, impeccable hosuekeeping, outstanding front desk and lobby and concierge service. perfect!
  • Disliked — Nothing--except at first we were confused about the directions from Hyde Park Underground Station and subterranean walkways.
  • Stayed December 2008, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank calinurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holland
Level Contributor
76 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 bubbles Reviewed January 13, 2009

We stayed here last November, at check in the employee told us we had a upgrade to a bigger room at the back site of the hotel, they give our booked room away, because when I make the reservation by phone the lady told me the she already graded us up to a suit at the park site.
There was nothing we good do about is, the hotel was fully booked and the first change to the other site would be on Sunday after 14.00, we don´t want to wait at the hotel the whole day for that change so we stayed at the other room, at that site they were rebuilding another hotel so very noisy.
The service on the club floor was very bad, no attention of the staff, drinks and snacks was the same every day, sandwiches at afternoon tea very dry so you need a lot of tea to handle it.
For the service we get this hotel was very overpriced, we payed 399,- pound a night so next time we go to another hotel. That's a shame for an ambassador member of the Inteconti chain

  • Liked — Location
  • Disliked — Service at check in and club floor
  • Stayed November 2008
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank Rene7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Hampshire
Level Contributor
105 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed January 13, 2009

My wife, daughters (10 & 12) and I stayed for a bit over a week after Xmas thru the New Year. We had adjoining rooms, no view to speak of, but very comfortable for us. The hotel is really more of a 4 Star business hotel than a 5 Star deluxe, but it is well located -- 1 block from the subway and an easy walk to restaurants, Buckingham Palace and other sights.

The service was attentive and pleasant, but had some trouble with English (mostly Eastern European) so the newspapers and coffee/tea service in the rooms was never quite right. And in the cold of winter it never seemed that there was a doorman at the door; they seemed to show up after you got there and started to come in.

That said, a very nice hotel; good value for the location and quality.

  • Liked — The Location is great!
  • Disliked — No pool.
  • Stayed December 2008, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank familyinnh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 bubbles Reviewed January 6, 2009

We visited London for the NYE celebrations, as well as our 1-year anniversary. Upon receiving this hotel on Priceline, I emailed the hotel with information about our special occassion, and was informed that they would upgrade us to a Deluxe Room overlooking Hyde Park. Wonderful!

Upon arrival at 10am, our room (742) wasn't ready, but we were invited to use the Club Lounge for the morning and afternoon until our room was ready. What a treat! Gorgeous views of the city, and a great spread of free foods and drinks. A wonderful way to relax after a long flight.

We were given our room at 2:30pm, and WHAT A ROOM! Gorgeous decor, a stunning bathroom, super comfortable bed, and even a balcony overlooking the park.

Service at this hotel was stellar, and employees here go out of their way to make guests feel welcomed.

Standard rates are rather high, but for a full-service hotel on Park Lane in Central London, you're going to pay! We plan to visit London again in June and are thinking about booking a Club-Level room if we can swing the rates. Food and service in the Club is well-worth the extra expense.

A great stay at a fabulous London hotel!

  • Liked — Location, comfort, gorgeous room
  • Disliked — lack of closet space
  • Stayed December 2008, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank Mikeynla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental London Park Lane

Property: InterContinental London Park Lane
Address: 1 Hamilton Place | Park Lane, London W1J 7QY, England
Phone Number:
Location: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#37 Spa Hotel in London
#76 Romantic Hotel in London
#98 Family Hotel in London
#100 Business Hotel in London
#114 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — InterContinental London Park Lane 5*
Number of rooms: 277
Official Description (provided by the hotel):
Once the site of a royal residence, InterContinental London Park Lane is now the epitome of modern elegance. Located between Mayfair and Knightsbridge in view of Buckingham Palace, the hotel is not far from the Tower of London, Big Ben and Trafalgar Square. Also worth seeing is the Victoria and Albert Museum, Madame Tussauds and The National Portrait Gallery. ... more   less 
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Also Known As:
Intercontinental Hotel London
InterContinental London Park Lane England

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