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“Excellence”

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InterContinental London Park Lane
Ranked #138 of 1,090 Hotels in London
Certificate of Excellence
Phoenix, Arizona
Level Contributor
256 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
“Excellence”
5 of 5 bubbles Reviewed March 30, 2013

Stayed here 3 nights; great location, excellent service. Near Underground, royal palace, and all the nightspots. Hotel staff was professional and very helpful with advice on restaurants, sightseeing, and entertainment. Would not hesitate to recommend this property as a base for London.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dcjw700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline J, Manager at InterContinental London Park Lane, responded to this review, April 5, 2013
Dear dcjw700

Thank your for taking the time to review the hotel following your stay with us. We are delighted to hear that you had an enjoyable experience and your comments have been shared amongst the team.

Once again, thank you for your kind words. We look forward to welcoming you back soon.

Kind regards


Caroline Jillings
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,365 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (413)
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English first
Telford, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 30, 2013

The check in was quick,friendly and easy . The bed was amazingly comfortable and the room was as to be expected from a 5 star hotel. The only draw back was someone knocking on our door 3 times until they got an answer at 9:30 pm just to ask if there was anything else we needed. Only a problem though because we were so tired after a busy day in London. Other than that we had a lovely stay and would definitely recommend to anyone.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karianne1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed March 30, 2013 via mobile

I used priority points to stay and wasn't disappointed. We were upgraded to a LOndon KIng room which had bees refurbished .The only cHallenge was room was quite small but nothing had been missed as far as making your stay as perfect as possIble.A card to welcome me as a valued visitor and a cake for my sons birthday which was in room when we got back from theatre.The staff were wonderful.No complaints.Thank you intercontinental

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank weegGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
193 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
5 of 5 bubbles Reviewed March 27, 2013

I've stayed in about 7 different hotels in London over the years and this is my new favorite. It was my first stay and I chose it for location, because I was going to be there alone for a few days. I got a great package that included breakfast and was extremely happy with the hotel on all counts. First and most important, although I had picked the least expensive room, it was more spacious than most rooms I've had in London, was decorated in a modern, elegant style, was in great condition, and extremely quiet. My room faced an inner courtyard, but the windows were so large that the room still had plenty of natural light. Of course, that helped make it quiet, but I also noted that the hallways must be well sound proofed because I didn't hear people walking by or doors slamming in the hall. The bathrooms are a little bit small, but in great condition and more than adequate. I especially loved having a full shower curtain and rainhead shower - made for a great shower with no leaking all over the bathroom (as in those typical London hotel showers with a half-sheet of plastic protecting the room).

As if a really nice room wasn't enough, all of the staff were extremely personal and attentive, from check-in, to restaurant, to the friendly doormen, to the staff in the lobby who greeted you as you got off an elevator. I felt well taken care of, without anyone being intrusive, and very safe, particularly as I was traveling alone. When I arrived at 8:30 am, my room was not ready, but the staff happily directed me to a ladies room to freshen up a little, took my suitcase, offered to call me when the room was ready, and promised that my suitcase would be in the room when I got back. I have to admit, I didn't really believe the suitcase would already be in the room -- but it was. When I saw that my TV was not working properly, I found a staff member in my hallway who dropped everything he was doing to fix the problem in minutes.

Someone in an earlier review mentioned that the hotel smelled great -- it's true, the lobby is filled with flowers (or other scents?) and it smells absolutely fantastic. I had the full breakfast buffet each morning and enjoyed the vast choices and the nice service. Someone was constantly clearing dishes and asking of I needed anything else.

The location was great. Since I was in no rush, I took the tube from Heathrow to Green Park Station for just a few pounds, and walked down to the hotel. I love to walk and had no problem walking throughout the central tourist area -- love walking across Green Park towards the Palace or down Piccadilly to the theater district. The little restaurants and pubs of Shepherd's Market are just around the corner and so are the shops of Kensington.

After 4 days, I actually moved to a smaller boutique hotel in Mayfair to meet my husband for the weekend and have a more traditionally English environment. Within 5 minutes of being there, I realized I should have stayed at the Intercontinental. I'm sold and look forward to staying there again very soon.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank efpatters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Austria
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed March 26, 2013

Amazing! I don't know where to start! From the bellboy, to the waiter, from the housekeeping staff to the waitress, EVERYONE is very obliging! Personal Service is a huge priority! Speechlessness guaranted when entering the hotel, as well as the lobby & not to forget the room! Location: 2 minutes walk from the underground & 15Min walk (if it's not raining) to Picadilly Circus. Special Special thanks to Tiffany & Laura from Front Office, Concierge Guido & Maria from the Breakfast Buffet!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kat-sei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 26, 2013

Beautiful surroundings with formal greetings and service on par with the Big Name Hotels.
Location to fun night stops but also to lovely neighborhood restaurants and just steps to the underground and on the Underground/Metro mainline to Heathrow.

Room Tip: Choose corner room overlooking park
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Scotland
Level Contributor
89 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed March 25, 2013

6 of us went for Afternoon Tea at the Wellington Lounge at this hotel. We all opted for the Royal Tea which included a Cocktail for £38 plus service charge.

The setting is beautiful and relaxing. Comfortable chairs, pretty room, bright and airy. The staff were lovely and every helpful, giving advice on the tea selection, sandwich selection etc.

The Tea itself consists of many little open sandwiches - lovely coronation chicken, prawn and lobster, smoked salmon, egg and cress and ham and mustard, followed by the best scones I have every had warmed in the oven and 5 little cakes to sample. Loads of food and all the time you need to eat it (plus a cute little box to take home if there are any leftovers!).

The ONLY problem I had with the entire experience? Some of the bread was a little bit stale....sorry - but true. The filling were so delicious though, so nothing was ruined. Just could be imporved slightly.

Would definitely recommend.

  • Stayed March 2013, traveled with friends
    • Value
    • Service
Helpful?
Thank SylvieF90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental London Park Lane

Property: InterContinental London Park Lane
Address: 1 Hamilton Place | Park Lane, London W1J 7QY, England
Phone Number:
Location: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#38 Spa Hotel in London
#76 Romantic Hotel in London
#98 Family Hotel in London
#100 Business Hotel in London
#116 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — InterContinental London Park Lane 5*
Number of rooms: 277
Official Description (provided by the hotel):
Once the site of a royal residence, InterContinental London Park Lane is now the epitome of modern elegance. Located between Mayfair and Knightsbridge in view of Buckingham Palace, the hotel is not far from the Tower of London, Big Ben and Trafalgar Square. Also worth seeing is the Victoria and Albert Museum, Madame Tussauds and The National Portrait Gallery. ... more   less 
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Also Known As:
Intercontinental Hotel London
InterContinental London Park Lane England

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