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“Great stay but the wifi coverage is unreliable”

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DoubleTree by Hilton Hotel London - Victoria
Ranked #311 of 1,069 Hotels in London
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great stay but the wifi coverage is unreliable”
Reviewed April 14, 2014

Everything about my stay was good. The rooms are clean and spacious and the convenience of having Victoria Station across the street is awesome. My only complaint is the the strength of the wifi signal. I had go to the lobby, sit near the room door or on the bathroom counter to send emails.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTlonvc, Manager at DoubleTree by Hilton Hotel London - Victoria, responded to this review, April 15, 2014
Dear guest,

Thank you very much for your feedback and please accept my apologies for the challenges experienced with the Wi-Fi coverage. We have recently carried out an extensive heat map of our hotel in order to identify potential blind spots and are in the process of installing additional access points to improve the service further. I am pleased your stay was otherwise pleasant and hope to see you again soon.

Kind regards,

Issam Abid
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (246)
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Exeter, United Kingdom
Level 6 Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed April 10, 2014

This hotel has had several of its floors renovated recently, has a friendly staff team and provides good value for both tourists and business travellers alike.
The location is right on the east side of Victoria station ( which has direct trains to Gatwick, Brighton etc ).
Very convenient for going into Central London on the tube ( eg 2 tube stations to oxford circus on the Victoria line ) or travelling east or west ( circle and district lines). This means many business locations and many of the capitals tourist attractions are within easy reach. Buckingham palace is about a 10 minute walk away too.
The breakfasts are buffet style with a good selection of warm and cold foods, plenty of healthy options too.
The bar area is good for relaxing in the evening and generally shows big sporting events eg important European football matches, rugby matches etc
There is wifi throughout the reception and bar area, as well as in the rooms, but this may be an extra you need to pay for depending on your room tariff.
Rooms themselves are always comfortable and clean. On the refurbished floors they are really nice and modern decor too.
The only downsides for this hotel are really the fact that it has no gym or pool - but that's not uncommon in affordable city centre hotels.

Room Tip: Rooms at the back of the hotel are quieter as they are away from the railway station
See more room tips
  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julian E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTlonvc, Manager at DoubleTree by Hilton Hotel London - Victoria, responded to this review, April 15, 2014
Dear guest,

Many thanks for the comprehensive feedback.

I can now safely say all our bedrooms are newly refurbished and we are in the final phase of our public areas and guest facilities to include a fantastic fitness centre which I am confident will make your next stay with us all more fulfilling.Feel free to contact me directly for any update on this particular topic.

We are looking forward to your next visit.

Warm Regards,

Issam Abid
Hotel Manager
i.abid@dtlondonvictoria.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California Hot Springs, California
Level 6 Contributor
218 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed April 8, 2014

My husband and I just spent the weekend in London. This DoubleTree hotel is in a great location; not only is it in the Westminster community, but it is also located at the Victoria train station which makes it easy to reach and perfect for exploring.

The service at the hotel was amazing! Our flight put us in London at 0900, but the hotel had a room ready for us and didn't charge us extra for checking in early. The front desk was friendly and helpful and made the whole check in/out process a breeze.

The food at the hotel is good. Tip: book your breakfast the night before to save!

The room was small but comfortable. The bathroom had great toiletries. The towels and robes were big and fluffy.

We booked the hotel through Priceline and were able to score a great rate. I would absolutely recommend others to stay here!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kyra_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beds, UK
Level 5 Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed April 8, 2014

We stayed here for a short break in town and were really pleased. The location was perfect and the view of the station was fine - from our 4th floor room you could barely hear the trains although there was some road noise (to be expected in the centre of London!). The staff on reception, in the bar and in the restaurant were all friendly and the warm cookie was delicious!
The room was super clean with the best shower - a huge walk in shower with a giant shower head. The beds were super comfy too.
The buffet breakfast was one of the best I have seen - lots of choice, not too crowded and all lovely and fresh.
I would certainly stay here again without hesitation - great hotel, great location and good price,

Room Tip: Higher floors are quieter.
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  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Sussex, United Kingdom
1 review
Reviewed April 8, 2014

Perfect location close to Victoria station, ideal for getting around by tube and national rail. The warm cookies we received at reception was a lovely touch. Rooms were clean and modern. I would recommend this hotel to others and re-visit myself!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salford, United Kingdom
Level 6 Contributor
138 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed April 6, 2014

I stayed here on business with my colleague, and neither of us knew what to expect. We were thrilled with the hotel. The location is excellent, right opposite Victoria, and less than £20 in a taxi from Euston. The warm cookie on arrival is a lovely touch (we even got a second one after the theatre!). The room was beautiful, with all kinds of luxurious touches, including strawberries dipped in chocolate and a small box of truffles. There wasn't anything else we could possibly want in the room. The breakfast was also absolutely delicious - a little expensive, but well worth it. We could leave luggage with the concierge, and all the staff were incredibly helpful. I would highly recommend this hotel, and we will definitely be returning.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTlonvc, Manager at DoubleTree by Hilton Hotel London - Victoria, responded to this review, April 7, 2014
Dear guest,

Many thanks for the fantastic review.

Little touches can make a difference and your appreciation is the best possible reward our hotel team could receive. We are delighted your enjoyed your experience with us and look forward to your next visit.

Warmest Regards,
Issam Abid
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 6, 2014

Location is extremely convenient, only 5 mins away from Victoria station.
Room was comfortable, clean and spacious. Though our room was facing the station, it was extremely quiet through the night. we both managed to have a good sleep.
The front desk staff were very friendly and helpful. Big warm smile and eager to provide any assistance you need. (of course the well-knowed warm cookies is a plus!)
Buffet breakfast was included in the package. Fodd was of good quality.
Will recommend this hotel to my friends.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChelHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel London - Victoria

Property: DoubleTree by Hilton Hotel London - Victoria
Address: 2 Bridge Place, London SW1V 1QA, England
Phone Number:
Location: United Kingdom > England > London > Pimlico
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#178 Business Hotel in London
#208 Romantic Hotel in London
#228 Luxury Hotel in London
#237 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree by Hilton Hotel London - Victoria 4*
Number of rooms: 232
Official Description (provided by the hotel):
Conveniently located opposite Victoria Station, the DoubleTree by Hilton Hotel London – Victoria provides its valued guests with immediate link to the London wide public transport network, Gatwick via the gatwick express and Heathrow airports as well as some the city’s most popular points of interest. Major attractions, such as Buckingham Palace, the Houses of Parliament, the London Eye and the famous West end are within walking distance ... more   less 
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Also Known As:
Hesperia Victoria Hotel
Hesperia London Hotel
Hesperia London Victoria
Hesperia Victoria London
Hesperia Hotel London Victoria
DoubleTree By Hilton Hotel London - Victoria England

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