My second visit and I was impressed.
Whilst this hotel might be viewed by some as a 'typical inner city rip-off hotel', I found it to be better than the average. The welcome was always good. Although the rooms seem rather 1990 style, I was very comfortable. It is expensive when compared with other UK establishments.
Reasons for this being good:
In the bar, I asked for a glass of Pinotage (South African wine). I was given Pinot Noir, without initially realising. When I pointed out the minor mistake, the barman immediately changed the wine and - gave a nice bowl of complimentary rice crackers.
I ordered a room service chicken curry with wine. The waiting time was given as 25-40 minutes.
After waiting an hour, I phoned down. "We're very busy". I replied that in a large hotel, it should not matter. The food (very good) arrived soon after and the wine (glass of) was free. I was happy!
On my previous stay, the breakfast seemed a little tired. Not much restocking and empty dishes where bacon should be at the servery. The scrambled eggs seemed to have been under the heaters for hours. THIS time - excellent service. Polite and attentive staff. Fresh scrambled eggs. Fresh fruit. Very good.
No views from some rooms. Lifts (elevators) are few and slow. Nothing can be done about this!
Overall, the staff make an 'oldish' hotel shine! Well done.More