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“Christmas Bliss”

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Crowne Plaza London - Kings Cross
Ranked #447 of 1,068 Hotels in London
Dublin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Christmas Bliss”
Reviewed January 22, 2009

Istayed at the Holiday Inn with my wife and our two teenage daughters just before Christmas. I was pleasantly surprised when we arrived, as to be honest, having read some of the reviews on this site, I thought we we would be staying at the Bates Motel. This is a clean, modern, purpose built hotel, which, if not exactly central, is convenient to all transport links. The family rooms we stayed in was of a good size for London hotels and was clean, comfortable and modern. Anyone who thinks the rooms are small clearly hasn't stayed in the glorified guesthouses passing themselves off as Four Star hotels in central London. Check in was smooth and though we arrived well before check in time we were given our room straight away.

I am at a loss to understand some of the negative reviews posted here which seem to bear no resemblance to the hotel we stayed in. Didn't have time to try the leisure centre, though the pool looks a little small. Yes, we had to queue for breakfast, but it was no big deal. Apart from that very minor quibble, I can't honestly think of anything that I could complain about. If you are thinking of staying at the Holiday Inn King's Cross, all I can say is relax, and enjoy it!

  • Liked — Clean, comfortable and modern
  • Disliked — Nothing really
  • Stayed December 2008, traveled with family
    • Value
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    • Business service (e.g., internet access)
Helpful?
1 Thank PaddysShamrockShore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Newport, South Wales
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 11, 2009

I regularly stay at this hotel for business reasons. I think its very good and am surprised at some of the negative reviews. The rooms are spacious, clean and comfortable. I can't comment on the hotel resaurant as I have never eaten there (apart from breakfast which is fine) but there are plenty of good restaurants in the nearby Exmouth Market which is one of the reasons why I like the hotel (and the fact that my employer pays for it !!). On one occasion there was a problem with my booking (not the hotel's fault) and the receptionist was very helpful and sorted the problem out quite quickly.

  • Liked — spacious rooms.
  • Disliked — nothing
  • Stayed November 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
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Helpful?
Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derbyshire, United Kingdom
Level 6 Contributor
157 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 285 helpful votes
Reviewed January 2, 2009

I have reviewed this hotel before - and have stayed here on numerous occasions for work, but this is the first time I have stayed here with the family and thought it was worth mentioning a few new bits - most good, one not so good.
We spent 2 nights here for new years eve and Jan 1st the hotel staff were brilliant at such a busy time, we got the room at 1.30pm and when we left were allowed to keep it until midday so certainly no complaints there. Our standard family room was lenty big enough and there was a fault with the heating, so thehotel had provided a portable radiator, again, no problem there it was more than adequate and quiter than the normal system would have been. Room 335 has a gread big comfy bed and a tv that you cant see from anywhere other than the bed despite there being seating for 5 in the room but... I don't travel to London to watch TV.
The only downside, really the ONLY one, is the leisure club and pool. Sauna Handles hanging off...Pool floor a bit gritty and loose handrails on the jacuzzi left me thinking that £20 worth of maintenance had let the side down a bit, having said that, it was a shame because the facility is otherwise excellent and the staff most helpful.

The best bit about this hotel though is the location on Bus routes!
To get to it from Kings Cross station, the 63 departs right outside the station day and night and drops you 30 yards from the door.

However.. Once at the hotel, turn right out of the entrance and walk past the Royal Mail centre at Mount Pleasant (once the busiest mail centre in Europe) to the lights and cross the road. The buses here are the 19 and the 38. Both will take you (in 3 minutes) to the Angel at islington and Camden passage antiques market (Sundays) on way and both going towards Picadilly will take you to Holborn (British Museum) Totenham Court Road (Computer Shops, Dominion Theater, Oxfrord Street, Soho Square), Chinatown and Soho's sleazy square mile, Leicester Square, Shftsbury Avenue (Theaters) Picadilly Circus/ Regent Street (Hamleys) Past Fortnums, Old Bond Street (jewellers and designer shops) The Ritz, Green Park (for Buckingham Palace) The Hard Rock Cafe (Original and best) and the 19 continues Past Hyde park corner, into Knightsbridge (200 yards from Harrods) Up sloane St past Sloane Square and into Chelsea and the Kings Road before crossing the Battersea Bridge and dumping you a short walk from the Tate Modern and the Dogs home... all for £1
Seriously, on a fine day take the bus to Chelsea and walk the route back to Holborn with a few detours to take in Harrods, the Albert Memorial and Royal Albert Hall or the Museums (free) in Kensington, Hyde Park and the Serpentine, , the Hard Rock, (go to the Rock Shop and down into the vault (it's free) across Green park to Buck House, down the Mall to Trafalgar Square, Down Whitehall to Westminster, follow the river Past Cleopatras Needle to Blackfriars Bridge (St Pauls) and walk up the hill following Farringdon road all the way back to the Hotel. for a £1 and it really is a nice level gentle walk of up to 5 miles and the best bit, your never far from a cafe, a pub, a landmark... or a tube station.

Don't forget, It's the 19 bus and kids under 11 are FREE, older kids under 16 pay £1 to ride ALL DAY on the tube and buses, and they call this rip off britain! Hah!

  • Liked — The great transport links
  • Disliked — Nothing really - The mail centre can be a bit noisy but it has a free Archive to visit
  • Stayed January 2009, traveled with family
    • Value
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    • Cleanliness
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    • Business service (e.g., internet access)
Helpful?
2 Thank mervous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bromley, Kent, UK
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed December 13, 2008

Four of us (all ladies) booked at room at this hotel for our work Christmas party and were initially worried about all being in one room. However, we were very pleasantly surprised. The first room we were shown was huge with a lovely corner seat overlooking London but as it only have one bed and a small-ish sofa-bed we asked for a different room. The lady in reception was VERY helpful and, although we were checking-in early, found us another room that was ready, that did indeed have two beds. This room was smaller overall but more than adequate for the four of us... both beds were proper double-size which was great. The bathroom was extremely clean and modern and the shower was brilliant. We didn't use the bar or restaurant but they looked nice. We would definitely stay here again and recommed this to our friends.

  • Liked — very clean rooms and helpful staff
  • Disliked — fair walk from the train/tube station but only about £4 in a cab.
  • Stayed December 2006, traveled with friends
    • Value
    • Location
    • Check in / front desk
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Helpful?
Thank 4_Lovely_Ladies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh
1 review
Reviewed December 8, 2008

Rooms hot, small and unable to open windows, air conditioning didn't work properly in one of the rooms. Rude staff, problem with our booking and a half hour wait on Saturday and Sunday in a queue to get into the breakfast room.

  • Liked — Price
  • Disliked — Breakfast situation
  • Stayed December 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank louisej78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 27, 2008

Stayed in this hotel for 4 nights.

About a 15 minute walk to Kings Cross Tube Station - not exactly as handy as we had thought and this was the initial reason for booking the hotel. Room was adequate and clean - bathroom was quite small and I found the shower to be a very 'cramped' experience. But again all was adequate.

Food in the restaurant is over priced and substandard. My colleague ordered the beef wellington which was burnt to a crisp! We told the waiter and he said 'i will tell the chef'... we waited and nothing was done about this. So after the first night we always ate out - cheaper and better.

We needed the internet for the duration of our stay, the front desk mistakenly told us that we could use the internet on both our laptops, this was not the case! So it took a good half an hour to amend this problem. £45 for 5 days of internet on one laptop - and the connection was very very patchy. The hotel staff said they could do nothing about this and only referred us to a call centre - which also stated they could do nothing about this. Very frustrating when we were paying so much.

I found the room itself very cold, the only form of heating in the room is a very noisy air conditioning system, which apparently warms the room as well but I was very cold for the whole stay.

Breakfast was very VERY dissapointing. We had breakfast included and so each morning opted for a 'breakfast hamper' to be delivered to our room. There is a list of what is included in this 'hamper' - which turns out to be a tray of corn flakes, two croissants, two breadbuns, jam, butter, milk and coffee. Trust me when I say this is less than half of what is listed on the menu - all about expectations again, but if the hamper is listed as having a 'selection of pastries' (as well as croissants), 'fresh fruit' etc. then is it wrong of me to expect this?

On the second and third night the fire alarm went off, both times around 10.30pm. It was a short but very loud burst and then we heard all the fire doors in the corridor shut. Then fifteen minutes later you can hear a member of staff coming to open all the closed fire doors.... not ideal again.

All in all really dissapointed with this hotel it must be said. If you are looking for something as just a 'base' and nothing else then this hotel should be fine. But if you're looking for something that's close to Kings Cross and a place where you'd like to spend a bit more time, ie working during the day/relaxing after a long day on a night - then I would find somewhere else. Not a terrible place, the room was adequate but perhaps my expectations were too high. I would not stay here again (yes I'm writing this whilst I'm in the hotel).

  • Liked — The actual room was fine.
  • Disliked — Just the numerous small problems we encountered everyday.
  • Stayed November 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank katiefrancis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derbyshire
Level 6 Contributor
95 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed November 23, 2008

In these credit crunch times those of us needing to trade down in London could look at this Holiday Inn. Its better than most with its own pool but some of the fabric is now showing signs of fatigue. When the property was newer I bumped into (literally) Arsene Wenger in the lift. Its hard to imagine Arsenal bonding sessions here now but the hotel is still a servicable alternative to room rates of over £200 a night in the City proper.

  • Liked — It does what it sets out to - mid range accomodation not far from the centre of London
  • Disliked — The lack of cleanliness in the health club changing rooms
  • Stayed November 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank OrvistheDog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza London - Kings Cross

Property: Crowne Plaza London - Kings Cross
Address: 1 King's Cross Road, London WC1X 9HX, England
Phone Number:
Location: United Kingdom > England > London > Clerkenwell , Euston / Kings Cross /St Pancras
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#68 Spa Hotel in London
#298 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza London - Kings Cross 4*
Number of rooms: 429
Official Description (provided by the hotel):
The Crowne Plaza London Kings Cross is a central London hotel situated between the City of London and London's West End. Kings Cross, Farringdon and Russell Square underground stations are all within easy walking distance. The New Eurostar terminal at St Pancras is within 15 mins walk. The Crowne Plaza London Kings Cross provides easy access to key tourist attractions such as Oxford Street, Covent Garden, The British Museum, St Pauls Cathedral and Sadlers Wells Theatre. The Crowne Plaza London Kings Cross has 429 air conditioned bedrooms with high speed internet access all with one queen or two double sized beds. Two exciting restaurants to choose from, Belgo serves traditional Belgian mussels, steaks, burgers, rotisserie chicken and selection of 62 Belgian beers, or Bloom Kitchen and Bar has an artisan food menu and specialises in gin cocktails. Meeting rooms can accommodate up to 250 delegates. ... more   less 
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Also Known As:
Holiday Inn London - Kings Cross / Bloomsbury Hotel London
London Holiday Inn
Crowne Plaza London - Kings Cross England

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