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Crowne Plaza London - Kings Cross
Ranked #397 of 1,078 Hotels in London
Reviewed March 27, 2008

Far from metro (it seems impossible in London but that is...), unpleasant management (very, very rude and not so confident with their duties), rooms acceptable but icy.Moreover : if you arrive there in a crowded day, you can also wait 45 min to have your breakfast (no more than 20 tables for the continental breakfast)And ...watch out : the english breakfast costs 6 pounds more.......

  • Stayed: March 2008
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Thank Reginaldone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,527 - 2,533 of 3,168 reviews

Reviewed March 25, 2008

Hotel in a very run down & derelict area, a good 15 minute trek to the nearest tube station. Very few amenities in the area. Staff in general could not understand the simplest English. Front desk staff took 20mins to check us into our room even though we had booked a prepaid rate. Corridors reeked of cigarette smoke. Bathroom toilitries practically non existant. Very disappointing. There are so many nicer hotels in London, dont make the mistake of choosing this one.

  • Stayed: February 2008, traveled with friends
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Thank ADublinTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2008

We called this hotel after a great stay at a Holiday Inn outside of Canterbury. The room rate that we were given was exponentially less expensive than the rate that was posted on their "room rates" board located behind the front desk. The staff was nice to work with although English was obviously not the native language of everyone. The double room was large and clean. My advice for others planning to stay here is to explore the room a bit before concluding that it is ill-equipped, as most items (hairdryer, refrigerator, etc.) are inside drawers and the like. We had nice dinners in the restaurant on-site and enjoyed a delicious breakfast in the other restaurant located inside the hotel. Parking is limited and somewhat expensive but protected from the elements. Our overall experience here was pleasant and we would certainly stay here again.

  • Stayed: March 2008, traveled with family
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1  Thank scott121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2008

We got 3 rooms at this hotel for 8 nights and paid 2160 pounds. On the first night they double-booked our room and made us wait until 3 a.m. to find another room at another hotel.

On December 19th, 2007, MY MOTHER’S BAG WAS STOLEN while having breakfast with my aunt at the hotel restaurant which is not open to public and you enter by getting a meal ticket.

They let THREE CRIMINALS ENTER the restaurant and when the criminals walked out all the attendees disappeared. Hence they could run out easily. Holborn Police station has recorded the incident with the crime reference number of 2341519/07.

The hotel manager Mark Barrett did not even come downstairs to apologize from my 65 years old mother in the next four days until I requested a face-to-face meeting with him. We requested the hotel insurance to pay for our losses and he refused liability and said that the restaurant is a public area. When I was trying to explain why a restaurant with a seating hostess at the entrance checking room numbers and surnames, cannot be considered as a public restaurant, the hotel manager totally out of context DARED TO ASK my mother’s nationality. When I told him that she is Turkish, he became more hardliner and said he would not accept liability at all.

I wrote a five page letter to their insurance company and reported the incident with Holiday Inn’s holding company IHG and found that the hotel is independently owned and operated under a trademark licensing agreement. I believe that this is the reason behind this mess in this hotel. Hence, not to mention the poor quality of the hotel, if you do not want to get robbed and get insulted and discriminated DO NOT STAY AT THIS HOTEL.

  • Stayed: December 2007, traveled with family
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5  Thank anilsuren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2008

We stayed at the Holiday Inn for 2 nights before an organised tour, on arrival after a 15 hour flight we were told we could not book in early as we 'thought' we had pre-arranged. So we left our bags at reception and returned later that evening, it was a quick walk to the russell square station and a cheap breakfast place down the road (3 pounds for cooked breaky). On arrival back at the hotel we were given our room key/card and made our way up we were on the side of the hotel that overlooked Royal mail, which was ok but we had an annoying street light outside of our room. The hallway to the room stank of cigarettes as did our room so much that i constantly sneezed and felt ill from it.
Breakfast in the hotel is a waste of money and was quite disgusting for the price.

  • Stayed: November 2007, traveled as a couple
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2  Thank loznbails
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2008

Just spent a weekend at this hotel. It looks good from the outside but it all goes downhill after that! The rooms are very basic, there is no minibar, no tea/coffee making in room, no products in the bathroom except a soap dispenser, the cheapest of toilet paper, towels very worn, no feeling of luxury whatsoever. It is just a place to bed down for the night. The breakfast was very poor, no fresh fruit, no muesli, no saucers for the cups, definitely do not pay extra for breakfast here, it is a disappointment. One good thing I will say, the staff at the concierge desk are exceptional, so friendly, helpful and charming. It's a pity they don't pass it on to their colleagues at the reception who are very frosty and couldn't care less. It's not a great location either, quite a walk or a bus ride to the tube station at Kings Cross. No, you can do a lot better than this, I for one will not be going back.

  • Stayed: January 2008, traveled with family
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4  Thank beachedwhale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2008

We recently spent one night in this hotel, which is a 15 minute walk to St. Pancras (Kings Cross) station in London. We chose it because we had an early Eurostar departure. The rooms were nice and the staff were above average. The hotel charged a lot for internet access (typical for Europe). This was a very nice, above average hotel that was quite reasonably priced compared to other hotels in the area.

Stayed: December 2007
Thank Biogeog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza London - Kings Cross

Address: 1 King's Cross Road, London WC1X 9HX, England
Phone Number:
Location: United Kingdom > England > London > Clerkenwell , Euston / Kings Cross /St Pancras
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#66 Spa Hotel in London
#277 Luxury Hotel in London
Price Range: $107 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza London - Kings Cross 4*
Number of rooms: 429
Official Description (provided by the hotel):
The Crowne Plaza London Kings Cross is a central London hotel situated between the City of London and London's West End. Kings Cross, Farringdon and Russell Square underground stations are all within easy walking distance. The New Eurostar terminal at St Pancras is within 15 mins walk. The Crowne Plaza London Kings Cross provides easy access to key tourist attractions such as Oxford Street, Covent Garden, The British Museum, St Pauls Cathedral and Sadlers Wells Theatre. The Crowne Plaza London Kings Cross has 429 air conditioned bedrooms with high speed internet access all with one queen or two double sized beds. Two exciting restaurants to choose from, Belgo serves traditional Belgian mussels, steaks, burgers, rotisserie chicken and selection of 62 Belgian beers, or Bloom Kitchen and Bar has an artisan food menu and specialises in gin cocktails. Meeting rooms can accommodate up to 250 delegates. ... more   less 
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Also Known As:
Holiday Inn London - Kings Cross / Bloomsbury Hotel London
London Holiday Inn
Crowne Plaza London - Kings Cross England

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