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Crowne Plaza Hotel London Ealing
Ranked #273 of 1,077 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Reviewed June 14, 2013

3 night stay 31 May/3 June.

I booked a Club Room and was upgraded to a Feature Club upon arrival due to Priority Club Platinum membership.

Reception was excellent. I was made welcome and thanked for choosing to stay here.

To be honest the Club Lounge was disappointing due to poor evening food, and no hot breakfast selection. Coffee was very good.

Our room was 107, facing the road but it was no problem because the triple glazing works. Watching the traffic was like watching a silent movie.

I was given a £5 bar voucher and a complimentary pay movie.

£12.50 was the daily parking fee, but what can you do? It's London.

I would not hesitate to stay here again. Good service all round and very smart rooms.

  • Stayed: June 2013, traveled on business
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Thank Lucky_Oxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this reviewResponded June 18, 2013

Dear reviewer, thank you taking the time to add your feedback and I am pleased to note that the majority of it is very positive. I acknowledge your comments on the Club Lounge and I am sorry that this did not meet your expectations. I can confirm that we do meet and actually surpass the minimum standards in the Club Lounge, but I am aware that some other properties do offer even more.
Kind regards
Gordon Stewart
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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568 - 574 of 943 reviews

Reviewed June 14, 2013

We stayed in the Crowne Plaza due to its Location to Wembley Stadium.

I prepaid for a Feature Club room which made check in very swift - the receptionist was keen to highlight the features of the hotel and all of the services available.

The room was very spacious and immaculate - one of the best nights sleep in a while!
The room has full length windows across the entire room and being on the 4th floor gave excellent views over to the stadium.

Feature and Club rooms come with access to the Club lounge which enables you to enjoy free drinks which included Carlsburg, Stongbow, Pepsi, Diet Pepsi, Still water, White & Red wines, coffee and orange juice from 18:00 - 22:00. Small snacks are served until 20:00.

We had breakfast every morning which we felt was the only downside to our stay, as we are late risers the selection towards the end of the serving becomes very limited. However the food was still of a good standard. Egg's are to order.

We had our first evening meal in the resturant which I felt was slightly over priced for the selection available, however the food was excellent.

Upon the review we would certainly stay here again.

Room Tip: Go for a Club or Feature Club for an extra special night!
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  • Stayed: June 2013, traveled as a couple
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Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this reviewResponded June 18, 2013

Dear reviewer, thank you for leaving your detailed positive feedback; I note your comments on breakfast and please accept my apologies for this, the selection should be varied and fresh throughout the breakfast service time.
Kind regards
Gordon Stewart
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2013

5 of us stayed, Me my husband and our 14 year old son and another couple.

Me, my husband and son had the feature club / suit room which was lovely and spacious with a sofa bed which our 6 foot son says was comfy enough.

Big bath with tv... big double shower and nice big bathroom. Very Clean.

Bed not amazingly comfy but everything else in the room was fab.

Exec lounge well stocked and not busy - shame it shuts at 10 tho! Hors d'oeuves (snacks in the lounge) not tempting - even when hungry and tipsy!

Good equipped gym.

Warm friendly staff.

Bar food - Best chips I have ever had! Well priced for the quality. £12 for burger and chips - which was a very big plateful!

Would definitely recommend - and by my own admission I can be a bit snobby when it comes to hotels!

  • Stayed: June 2013, traveled with family
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1  Thank MichelleBradford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this reviewResponded June 4, 2013

Dear reviewer, thank you for taking the time to add you detailed, positive feedback. Certainly not 'snobby', you just expect high standards.
Kind regards
Gordon Stewart
General Manager

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Reviewed May 31, 2013

Stayed at Crown Plaza Ealing during my weekend-trip to London. The best things about the hotel are its low room rates (compared to hotels of lower standard in the center of London), its complimentary breakfast (at least during my stay), clean rooms (stayed in a room with two separate beds) and its relatively high standard (would say somewhere between a 3- and a 4-star hotel). The catch? That it's located a bit outside the center of the city. So, to get to the center and to where "all the fun is happening", you need to travel around 20-25 minutes with the tube (which is however located just about 5 minutes from the hotel).
You can also see a glimpse of the hotel room, in which we stayed, in one of my travel videos around the world. This specific video also features other must-sees and do's in London. You can watch this video on YouTube:
http://www.youtube.com/watch?v=WmM7BzSo26A

  • Stayed: October 2012, traveled on business
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Thank Felippe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this reviewResponded June 18, 2013

Dear reviewer, thank you for taking the time to add your positive feedback.
Kind regards
Gordon Stewart

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2013

Good location for Wembley, though it is quite hard to get a taxi back afterwards.
Staff were excellent, food superb and rooms were very spacious.
We stayed there when Wigan Athletic beat Manchester City in the FA Cup Final and though the hotel was full of football supporters there was no rowdiness before or after the game.

  • Stayed: May 2013, traveled with family
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1  Thank Jason T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this reviewResponded June 4, 2013

Dear reviewer, thank you for your feedback; I am especially pleased to note that you found during a peak event high standards were maintained throughout the hotel.
Kind regards
Gordon Stewart
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2013

If you don't mind the noise from very busy Hanger Lane traffic, then it's a good hotel to stay. 1 min walk from Hanger Lane tube station, enough parking at the hotel (though £12 charge seems a bit high), and staff were all polite and efficient. I'm probably being pedantic, but I was bit surprised to see such old style TV in rooms! Also channels available were oddly very few - fewer than FreeView would provide - so don't know what's the deal there. Also don't leave any luggage/jacket/etc in your car as it's crime area and you may get your car broken into if you leave valuables on display - but then that's a common sense for any large cities you go to!

Room Tip: Ask for room facing the car park at the back. Not for the view, but you won't get the noise from...
See more room tips
  • Stayed: May 2013, traveled with family
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Thank Silkchild_77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this reviewResponded June 4, 2013

Dear reviewer, thank you for your feedback and I am pleased to note that you found the staff 'polite and efficeint'. I acknowledge your comment on the TVs and channel choice; this is an area that will be addressed when the current contract with an external supplier expires. I also note your comment on leaving luggage in a car, which is common sense not to do. Thankfully we do employ a security guard to patrol our car park and highlight any items that guests may have left, so we can make contact and request the items are removed.
Kind regards
Gordon Stewart
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2013 via mobile

Stayed here this weekend and very impressed. Very clean and good facilities. Good location for Wembley and also straight onto tube to the City. Recommend this place to anyone as very good value. Parking on site useful too. Buy breakfast at check in as £12.50 which is cheaper than £17.50 on the day. Also under 12's got free breakfast which was great

  • Stayed: May 2013
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Thank Blackmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this reviewResponded June 4, 2013

Dear reviewer, thank you for adding your feedback and very pleased to note that overall you were 'impressed'.
Kind regards
Gordon Stewart
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel London Ealing

Address: Western Ave | Hanger Lane, Ealing, London W5 1HG, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#30 Green Hotel in London
#105 Best Value Hotel in London
#200 Luxury Hotel in London
#227 Business Hotel in London
Price Range: $96 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel London Ealing 4*
Number of rooms: 139
Official Description (provided by the hotel):
A stylish West London hotel with fast access to the city centre, on-site dining and excellent business facilities Crowne Plaza(R) London Ealing hotel is located next to Hanger Lane Tube Station, so you can be in Central London for a meeting or a night out in 25 minutes. We're right beside the A40 too, so you can get to Heathrow Airport (LHR) in half an hour. Bring your colleagues with you and book a room at our quiet, self-contained meeting centre, which can seat up to 80. Digital projectors and wireless microphones help ensure a seamless presentation, and our smart breakout café has drinks and snacks to keep everyone going. WiFi is complimentary, there's ample parking, and our Crowne Plaza Meetings Director helps everything go like clockwork. If you have some time off, you can take in a concert at nearby Wembley Arena. Catch the Tube and Covent Garden theatres, Soho restaurants and Savile Row's designer boutiques are all within a short ride. Stretch your legs in the nature reserve at leafy Richmond Park, only 5 miles away. Our sophisticated West 5 Brasserie and Bar is an ideal place to entertain guests over a grilled sirloin steak, pan-fried sea bass or a Starbucks coffee. Relax with a glass of wine in our colourful contemporary lounge, where you can watch Sky Sports too. Wind down at our free fitness centre, open 24/7. ... more   less 
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Also Known As:
Crowne Plaza London
London Crowne Plaza
Holiday Inn London
Crowne Plaza Hotel London Ealing England

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