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“central location, ideal for london with kids”

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Crowne Plaza London Kensington
Ranked #119 of 1,077 Hotels in London
Certificate of Excellence
Reviewed May 2, 2013

we stayed in the crown plaza as a family. Service was great. Hotel can be easy reached by tube. All family relevant attractions can be visited in short distance trips. Restaurants are near by as well. Rooms are excellent and breakfast has a good choice of hot and cold food. all in all very good.

  • Stayed: May 2013, traveled with family
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3  Thank Roland S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this reviewResponded May 8, 2013

Dear Roland _Ste
Thank you for your glowing review of our hotel. I am so pleased that you enjoyed youyr visit and that like many other reviewers, you felt able to rate us 5/5. We look forward to seeing you again soon.
Best regards
Lawder Smith
General Manager

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1,283 - 1,289 of 2,513 reviews

Reviewed April 30, 2013

We were given an excellent room for 2 of us with a view over a garden and a church.Big comfy beds and very clean.Especially commendable was the helpful information from the concierges every day on restaurants ,one called Olives,Italian,nearby was very good quality with home made pasta.Also, to be just opposite the Gloucester tube station made our stay much easier.
We hope to return to this hotel.b

Room Tip: Ask for a large room in the back where it' quiet
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  • Stayed: April 2013, traveled as a couple
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Thank Miriam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this reviewResponded May 8, 2013

Dear Miriam W
Thank you for your feedback, I am glad that you enjoyed your stay and appreciated our great location. I was especially pleased to hear that you found our concierge so helpful - we have a great team of concierges, who work very hard to keep their knowledge up to date.
Best regards
Lawder Smith
General Manager

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Reviewed April 26, 2013

great location great staff. Michael and Tobias (?) at check in were/are the best. people willing to help. Diago (consierre) great. only problem was that one day no maid service. We had to get fresh towels from housekeeping trash not emptied beds not made etc. I brought it up at check out thinking they might offer some compensation, but nothing.

Room Tip: can hear alot of noise in the hall
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  • Stayed: April 2013, traveled with family
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Thank ralph b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this reviewResponded May 8, 2013

Dear ralph b
I was so sorry to hear that our Housekeeping team had failed to service your bedroom one day during your stay, please accept our sincere apologies, that is certainly not the norm here. I do hope you will return again soon and let us make it up to you.
Best regards
Lawder Smith
General Manager

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Reviewed April 26, 2013

Rooms are nice and big, king size beds, all very comfortable. Free internet is great. Location is OK. Breakfast could have more seats. There was a waiting line to be seated. I thought this was a big down-turn. Staff was very helpful and eager to serve.

  • Stayed: April 2013, traveled solo
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Thank Roberto_MJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this reviewResponded May 8, 2013

Dear Roberto_MJ
Thank you for your feedback, I am glad you liked our good sized rooms and king size beds. I'm so sorry that you had to wait for a table at breakfast - that can sometimes happen during school holiday times when alot of guests choose to come down about the same time for breakfast. During the summer months, we also serve breakfast in our beautiful 1 acre garden, which can avoid queues forming in the restaurant.
I do hope you will be back again soon.
Best regards
Lawder Smith
General Manager

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Reviewed April 22, 2013

I was here ten years ago when the hotel was still Holiday Inn. Now stayed for one night in the beginning of April for business. They have done excellent job when renewing the hotel. Nice room on third floor, window facing the garden. The location is excellent next to the Gloucester road tube station and walking distance to museums and Harrods if you have more time than I did. Breakfast was typical, but good. Would have given five starts but there was something missing with the service mosly I think in the reception.Anyway, my recommendations for this hotel.

Room Tip: Window facing garden
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  • Stayed: April 2013, traveled on business
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1  Thank Heikki L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this reviewResponded April 24, 2013

Dear Heikki L
Thank you for your feedback, I am glad you appreciated the changes and imnprovements at the hotel since your last visit. We spent over £10 million in upgrading the hotel when we converted from a Holiday Inn to a Crowne Plaza and have an ongoing programme to continually improve the hotel and it's facilities. This year we are upgrading our unique garden, to make it an even more comfortable and stylish place to enjoy dining "Al fresco". I do hope it won't be another 10 years until your next visit.
Best regards
Lawder Smith
General Manager

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Reviewed April 14, 2013 via mobile

The rooms are lovely and much bigger than the normal shoe boxes you get in London. Staff were very helpful and welcoming and the location is fantastic. Across the road from Gloucester station and lots of restaurants and a waitrose. Gloucester station connects really well to most tube lines. I would definitely stay again

  • Stayed: April 2013
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2  Thank Kelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this reviewResponded April 24, 2013

Dear Kelly S
Thank you for your kind words, I am so pleased you enjoyed your stay and appreciated our larger than average rooms and our great location.
We look forward to seeing you again soon.
Best regards
Lawder Smith
General Manager

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Reviewed April 14, 2013

Stayed in a room with two doubles for 4 nights, which was ok for a family of four and very good value for London. Breakfast was excellent and most of the staff were welcoming and attentive. One morning, however, we were refused entry as we were early ( even though there were others already seated in the dining area?) the duty manager appeared a little uptight!! Check in and out was extremely efficient and the concierge was lovely - very accommodating and genuinely keen to help. Our only issue was with the noise. Unfortunately we were next to some very loud occupants and had to bang on the wall to get them to show a little respect. I guess when you are jet lagged, you are less tolerant! Would recommend a room at the rear of the hotel. The house maid was also amazing as we needed some assistance and were accommodated very efficiently and with care.

  • Stayed: December 2012, traveled with family
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1  Thank Fionanfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this reviewResponded April 24, 2013

Dear Fionanfam
Thank you for your feedback, I am so pleased you found our staff so welcoming and efficient. I apologise that the supervisor at breakfast appeared to be less friendly, I will try to identify who this was and share your impressions with him.
I do hope you will return again soon.
Best regards
Lawder Smith
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza London Kensington

Address: 100 Cromwell Road | Kensington, London SW7 4ER, England
Phone Number:
Location: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#103 Luxury Hotel in London
#122 Business Hotel in London
#135 Family Hotel in London
#166 Romantic Hotel in London
Price Range: $179 - $351 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza London Kensington 4*
Number of rooms: 162
Official Description (provided by the hotel):
Crowne Plaza London Kensington is a contemporary designed boutique hotel just a stone's throw away from Gloucester Road tube station with direct connectivity from Heathrow Airport (via the Piccadilly line) and from Victoria train station (via the District or Circle line). Harrods, Hyde Park, Natural History Museum, Royal Albert Hall and Science Museum, Earls Court and Olympia Exhibition Centres are few of London's top tourist attractions that are in close proximity to the hotel. Crowne Plaza London Kensington is a perfect hub for shopaholics as Knightsbridge, Sloane Square and the West End are all easily accessible. Retreat and recharge in one of the 162 spacious bedrooms featuring new beds, linen and other facilities such as highspeed broadband internet access and 32 inch flat screen televisions to meet the requirements of a savvy traveller. Of all of Kensington's bars, The Bar seems to be a favourite hang out for locals that end up dining at the Umami restaurant. Crowne Plaza London Kensington boasts over 250 square metres of event spaces that all have natural daylight. The boardroom and garden room overlook the hotels private landscaped garden; a rare sight in a central London hotel. The hotel also has a state of the art fitness suite with the most up to date training equipment. ... more   less 
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Also Known As:
Crowne Plaza Kensington Hotel London
Crowne Plaza London Kensington England

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