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“Not Great but OK”

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Hilton London Kensington
Ranked #506 of 1,077 Hotels in London
Reviewed August 5, 2007

The roome I had was updated even though it was small. The common areas need a good update, and the concierge staff look like they haven't seen a shower in days.... Would also recommend dry cleaning their suits more often.

Rooms were clean quiet and air conditioning was adequate.... not sure it would have helped in a heat wave. Location is good and convenient.

  • Stayed: August 2007, traveled on business
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3  Thank MTCB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,698 - 3,704 of 4,438 reviews

Reviewed August 3, 2007

Having used this hotel several years ago, we were aware of its location, just slightly outside the main hotel areas. That for us was a bonus - there is a good bus service into the centre and the tube station is 5 minutes walk away and connects directly to Oxford Street and the theatre district. We found a really good Chinese restaurant - the Singapore - just up the road with a selection of pubs nearby, with prices half those in the rip-off centre of London.
We had an good room overlooking the main road & there was very little sound due to the excellent double glazing and the substantial trees, which seemed to soak up the sound.
We found all the staff charming and pleasant, generally with a smile. Our room was smallish but very clean & the bed was quite comfy. We had booked the two night break with dinner on the first night and breakfast each morning included. The rate that we got at £94.00 per night was outstanding for a London hotel of this calibre and Hilton Hotels should be congratulated for this offer, (which applies to most UK Hiltons).
Dinner on the first night was ok - the food was well cooked & ample, and the breakfasts were the usual Hilton buffet with every conceivable item for a breakfast available. The only criticism was that the dinner restaurant was soul-less, with some jazz music being played in the background, which sounded like a cat being strangled. There were very few takers for dinner and that didn't surprise me when the bill for extras arrived showing £3.35 for one cup of coffee! A carvery-type restaurant would be much more sensible and would get the punters in.
This is an excellent hotel for a short break in London for those who want to avoid rip-off hotels offering poor value for money.

  • Stayed: August 2007, traveled as a couple
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4  Thank Borodog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2007

I wanted to introduce my daughter to London and did not know what to expect from this hotel but was pleasantly surprised. Beds were very comfy, room so quiet we overslept, and had a hair dryer and ironing board in the room. It is convenient to the Holland park tube and any bus took us to the tube station with our daily pass. The neighborhood seemed safe and food was just down the street if we needed it. My complaint would be the cost of the "extras"...we avoided the hotel restaurants because of price. Internet was 3 pounds for 15 minutes or 5 pounds for 30 minutes! It was cheaper to go to an internet cafe for one pound an hour. We arrived at noon after no sleep at all on a flight from California and had to wait until 3 pm for our room. Possibly an earlier check in time would be nice for people coming across the world!! In all, we enjoyed this hotel. It is on only the central tube line so you have to change lines if you need any other line to get somewhere.

Stayed: July 2007
2  Thank mother4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2007

Given that the US dollar is pitiful in the United Kingdom and wasn't willing to spend $250/night for a bed bug ridden hotel room, I went looking for an esteemed, established brand hotel in London that was close to Central London for many obvious reasons. I stumbled on a good rate (for London) on Hilton's website and booked it without hesitation given my outstanding success with Hilton in the past. I was extremely disappointed with this hotel, however.

Our room had a strong smell of stale smoke in it, half the bed was severely tilted so that when you laid on it, it felt as if you were going to fall off, our room was handicapped excessible which is fine except when your shower enclosure doesn't keep water in the shower like it's supposed to, some of the lights in the room didn't work, the concierge was extremely rude when we asked him to check on Wicked and Wimbledon tickets for us. The list goes on and on...

London is about as expensive as it gets, but I wouldn't stay here again for $100/night.

The one plus was that it was in a good location, close to Central line stations and Hyde Park (which is a beautiful setting for talking a walk or a jog).

Find some other reputable brand hotel to stay at in London if you're looking to find a good deal. Don't stay here.

  • Stayed: July 2007, traveled as a couple
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2  Thank fiveiron31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2007

With the exchange rate with the pound, Americans have to look for value. This hotel fits the bill. A place to stay that is not a dive. The hotel is very average and the rooms are consistent with European standards, i.e., very, very small. There is nothing about your room that is luxurious, but you did not pay for that luxury. A place that I would describe as a decent business hotel. Something that I found revealing was that Thai Airway pilots and flight attendants use the hotel for overnight stays. In my experience and observations, airlines book decent but not wonderful hotels.

I do disagree about claims that the hotel was centrally located. The hotel area is off all the central London maps that I've seen. That is not to say that the location is inconvenient. By the tube, you can get to your location in a reasonable amount of time, however, you are not within walking distance of any of the "sights." You realize the distance when you have to pay a taxi fare from the theater district to the hotel after seeing a play.

I also disagree that the hotel is "near" a tube stop. The nearest is Holland Park, which is in zone two, not one. If you have luggage, it will take you eight to ten minutes to walk to the hotel.

Stayed: July 2007
3  Thank BornTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2007

Very pleasant modern hotel with nice rooms. You won't be disappointed there. Beware of the mini bar which automatically charges you even if you simply remove a bottle to take a look! I complained and the charges were waived immediately. But these devices are very un-English and should be banned. I really hate them.

Front facing rooms are cooler as they do not get the afternoon sun. However the AC is pretty good anyway.

If you are coming from Heathrow, you can take the Heathrow Express to Paddington. A taxi from there will cost you 10 pounds.
The HotelLink bus service is also good. Avoid the tube if you have a heavy suitcase because you will need to change lines.

Overall, a positive experience.

  • Stayed: July 2007, traveled solo
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Thank Col1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2007

Pros: Good facilities, great breakfast, perfect central London location - close proximity to a tube station and right opposite a bus stop. And fantastic concierge service - very well informed, courteous and competent.

Cons: Dirty toilet, even after we complained, and they 'cleaned' it, it was still an appalling state (see photo). Most cheaper B&B in London offer free/complimentary room internet access, Hilton disappoints on this + no wifi :-(. Could the bathrooms be any smaller? water spills over in a shower and there is no drainage!

  • Stayed: June 2007, traveled as a couple
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3  Thank skmDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton London Kensington

Address: 179-199 Holland Park Avenue, London W11 4UL, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#318 Luxury Hotel in London
Price Range: $132 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Kensington 4*
Number of rooms: 601
Official Description (provided by the hotel):
Expect a warm welcome the moment you arrive at Hilton London Kensington. We’re located in the leafy district of Holland Park, 30 minutes from Heathrow Airport, with excellent transport links into Central London and three different tube lines nearby. Spend a leisurely day at Westfield London Shopping Centre, just 5-minutes away, the largest mall in London features 265 high-end shops, over 50 restaurants, a spa and a cinema. After a busy day taking in the sights of London, retreat to one of our stylish rooms or suites. Enjoy the fresh, bright décor of a guest room, choose a deluxe room for extra amenities or upgrade to a suite for a separate living space. Executive rooms offer Executive Lounge access with free continental breakfast, afternoon refreshments and an open bar. Start the day with a hearty buffet breakfast in the chic WestEleven restaurant, serving innovative dishes prepared with the freshest ingredients. Meet with friends over cocktails in the Avenue Bar & Lounge, or enjoy a freshly brewed coffee while surfing the web. Staying at the Hilton London Kensington is about making the most out of your time in London. ... more   less 
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Also Known As:
Hilton London Kensington Hotel London
London Hilton
Hilton Kensington
Hilton London Kensington England

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