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All reviews queensway tube station great location park view central line notting hill kensington gardens front desk staff by london standards early check family room oxford street stayed here for one night small room basement convenience proximity
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Reviewed 4 weeks ago

Great location right next to Hyde Park and the Queensway Metro stop. Hotel and common areas are a little tired. Our room was a junior suite in the basement. Spacious room but did not have a real window.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank PSBSMAIL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton L, Manager at Hilton London Hyde Park, responded to this reviewResponded 4 weeks ago

Dear PSBSMAIL,
Thank you for taking the time to write a review of our property and sharing with us your experience.
I am glad to hear you liked our central location and the size of our rooms.
We acknowledge your constructive criticism as it will help us to improve the quality of the service offered to our guests. We are sorry to hear that the hotel services didn’t meet completely your expectations. Regarding the room's location, please note that only our Grand Superior Rooms are based on a lower ground floor.
We hope that despite your disappointment on this occasion, we will have the opportunity to welcoming you back to the hotel, maybe with a different category booked in order to show you a different side of our hotel.
Warm regards,
Gabriele Borrello
Asst Night Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2019 via mobile

We stayed here for 8 days and loved every minute. Right across from beautiful Hyde Park (leafy view from our window was divine). We had a King Deluxe room with View - well worth the extra $. ALL staff were excellent, from the front desk to the breakfast staff, to the housekeepers. Friendly, helpful, competent, knowledgeable. The hotel is wonderfully old and fully renovated to Hilton standards. Right next to Queensway tube station. Queensway Road is at the corner with tons of restaurants, shops, food markets, etc. Both the Big Bus tour buses and the city buses stop within a block. Just a few minutes’ ride to Marble Arch by bus and the rest of the city within easy reach. Walk in the other direction from the hotel and you are in Notting Hill in 10 minutes. More great restaurants and shops. And the hotel’s own restaurant is excellent, including a patisserie. Breakfast was included for us (Hilton Honors benefit) and was a full buffet with something for everyone. Highly recommend this jewel in a leafy neighborhood of lovely London.

Date of stay: May 2019
Trip type: Traveled as a couple
Thank 881martim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HydeParkHotelManager, Tim Spoehr - Front Office Supervisor at Hilton London Hyde Park, responded to this reviewResponded May 20, 2019

Dear 881martim,

Thank you for staying with us here at the Hilton London Hyde Park and for your lovely review of our hotel!

We are happy to hear that you were satisfied with your stay and found our location to be perfect for shopping or going out for restaurants within the walking distance.

We are looking forward to your next stay with us.

Kind regards,
Tim Spoehr
Front Office Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 19, 2019

My husband and I had a wonderful 3 nights at the Hilton London Hyde Park. Just steps away from the tube, Hyde Park, and Queensway, we loved both the location and accommodations. The room was quite quiet with a lovely view of the park.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank skbarz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HydeParkHotelManager, Guest Relations Manager at Hilton London Hyde Park, responded to this reviewResponded May 19, 2019

Dear Skbarz,

Thank you for taking the time to share your feedback.
We are so pleased to learn that you had a great stay!

We look forward to welcoming you back in the near future.

Warm Regards,

Pedro Ribeiro
Front Office Supervisor
Hilton London Hyde Park

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2019

I choose this location because of it’s convenient location to public transportation and nearby eating options. The staff were great. It was very clean. The hotel must be on a route to the hospital because there were a lot of ambulance sirens at night.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank 0ld_Salt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HydeParkHotelManager, Guest Relations Manager at Hilton London Hyde Park, responded to this reviewResponded May 19, 2019

Dear 0ld_Salt,

Thank you for taking the time to share your feedback following your recent stay with us.

I am delighted to learn that overall you have enjoyed your stay with us, however I am saddened to hear about the inconvenience experienced due to the external noise.

We hope to welcome you back in our property in the future.

Warm regards,

Vladimir

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Reviewed May 16, 2019

The single room was by far the smallest hotel room I have ever stayed in in my life. It had to be about 125 square feet with a college dorm-like bed up against the wall length-wise. My parents were in a double room which was much bigger. In NEITHER rooms did the heat work and we were freezing to death all night no matter how high we put the thermostat. Overall the hotel has a very small lobby and the sign was peeling off the corner of the building. Good location and it was clean, but there are so many options I would not stay here again.

Date of stay: May 2019
Thank TropicalTraveler78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton L, Guest Relations Manager at Hilton London Hyde Park, responded to this reviewResponded May 16, 2019

Dear TropicalTraveler78
Thank you for staying at the Hilton London Hyde Park and for taking the time to complete our on-line survey relating to your stay with us. We place great value on your opinion and we appreciate your constructive criticism as it will help us to improve the quality of our service.
I was saddened to read that during your stay we failed to provide you with an amazing guest experience and that the room was not up to the standard that you have come to expect from Hilton.
Please accept our apologies for the inconveniences regarding the Air Conditioning you have experienced in your room which have been addressed immediately to our maintenance responsible.

We do hope that despite your disappointment on this occasion, we have the opportunity of welcoming you back to the hotel at some point in the future.
Gabriele Borrello
Assistant Night Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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