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“Amazing luxury - what a great find”

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Canary Riverside Plaza Hotel
Ranked #125 of 1,088 Hotels in London
Certificate of Excellence
Ipswich, United Kingdom
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Amazing luxury - what a great find”
5 of 5 bubbles Reviewed April 28, 2014

Just enjoyed a wonderful night's stay at this luxurious hotel as a Birthday present.

The hotel is immaculately clean and every single one of the staff that we came into contact with treated us like royalty with nothing being too much trouble. By advising them in advance, we were able to check in early at no extra cost which is always welcomed when only staying for the one night. The hotel was very quiet as we stayed over the weekend but I suspect it gets very busy with business travellers during the week.

We stayed in a Premier Rivew view and the view didn't disappoint. My Husband had told the hotel that we were celebrating my Birthday and we were presented with Prosecco on arrival and there was a very yummy Birthday cake in our room. My husband had also arranged transport through the hotel for the duration of our stay and all the bookings went without a hitch.

Guests have free access to the Virgin Health Club and whilst this isn't actually in the hotel itself, don't be put off from going as it is literally a two min walk through the hotel gardens and is well worth a visit.

The hotel is located in a beautiful part of Canary Wharf and there are a few restaurants just outside the hotel with the Clipper just a two min walk away (the tube is a bit further). Breakfast is an extra charge and, whilst our food was lovely, it is expensive.

We thoroughly enjoyed our stay and really hope that we're fortunate enough to be able to afford to stay either in this hotel again or another Four Seasons Hotel..

Room Tip: Premier River View rooms offer stunning views of the Thames.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BetBas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian P, Manager at Canary Riverside Plaza Hotel, responded to this review, 2 weeks ago
Thank you for taking the time to leave a TripAdvisor review.
We always appreciate hearing feedback from our guests and we hope to welcome you back soon.

Kind regards,
Canary Riverside Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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864 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (229)
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Zurich, Switzerland
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed April 27, 2014

Suprisingly great location with kids - the boat service right outside the hotel along the Thames is fantastic for kids - and the hotel had a very good menu for kids too. Swimming pool lots of fun and spacious rooms. Staff very welcoming and good welcome for kids too.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LaurieZ80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian P, Manager at Canary Riverside Plaza Hotel, responded to this review, 2 weeks ago
Thank you for taking the time to leave a TripAdvisor review.
We always appreciate hearing feedback from our guests and we hope to welcome you back soon.

Kind regards,
Canary Riverside Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed April 23, 2014

Went up for Easter Sunday brunch - that was very good. Not sure the attention to detail of the staff on reception was as good as it used to be.

For example: We unfortunately click on a pay-move (Twelve years a slave). thinking there would be a trailer of the film. It went straight into the film. We turned it straight off and called reception within 5 minutes to example what happened and asked that we didn't get charged. The hotel did oblige but not without adding, "On this occasion we will make an exception and not charge you."

This is the type of response I would expect from a 3* hotel - not the Four Seasons.

Rest of the stay was fine but the attitude of the staff did taint the stay.

Room Tip: Very little to choose between the rooms (apart from the view)!
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BamfUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LynnBrutman, General Manager at Canary Riverside Plaza Hotel, responded to this review, April 28, 2014
Dear BamfUK,

Thank you for your feedback regarding your recent stay with us. It is wonderful to hear that you were pleased with our Easter Brunch offerings however, disappointing to hear that our team did not deliver the Four Seasons five star service that is of utmost importance to our operation. We value your insight and be assured these issues will be addressed with the team at reception and in the restaurant. I will also be sure to extend your praise of our brunch to the culinary team. We sincerely apologise for any inconvenience caused and we do hope you and your family will still consider Four Seasons London at Canary Wharf on your next visit to London.
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Manhasset, New York
1 review
5 of 5 bubbles Reviewed April 14, 2014

Excellent experience - clean room, great health club (across from the hotel), excellent service aand outstanding food (both room service and restaurant dining). Convenient to Canary Wharf tube station and shopping in area. Front desk staff are very friendly and helpful. Definitely will stay there again

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian P, Manager at Canary Riverside Plaza Hotel, responded to this review, 2 weeks ago
Thank you for taking the time to leave a TripAdvisor review.
We always appreciate hearing feedback from our guests and we hope to welcome you back soon.

Kind regards,
Canary Riverside Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crawley, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 10, 2014

Very very impressed! Friendly, competent staff and nothing was too much trouble. Very well run and organised hotel. Will definitely return. A great place to stay if you are visiting the O2. You can take the boat directly outside the hotel straight to the O2.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SallyGane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian P, Manager at Canary Riverside Plaza Hotel, responded to this review, 2 weeks ago
Thank you for taking the time to leave a TripAdvisor review.
We always appreciate hearing feedback from our guests and we hope to welcome you back soon.

Kind regards,
Canary Riverside Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
midlands
Level Contributor
62 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 bubbles Reviewed April 9, 2014

Welcomed with a glass of prosecco to celebrate my husbands birthday. Paid to upgrade to a river view which was amazing.
Location is great, valet car parking and it is handy to use the reliable, clean, Thames clipper instead of the tube. Clipper is two minutes walk.
Had dinner in hotel restaurant which was outstanding. Also breakfast very very good.
Found the staff, service, location and rooms all excellent and can highly recommend this hotel chain and hotel.

Room Tip: River view
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Happiestonholidaylol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian P, Manager at Canary Riverside Plaza Hotel, responded to this review, 2 weeks ago
Thank you for taking the time to leave a TripAdvisor review.
We always appreciate hearing feedback from our guests and we hope to welcome you back soon.

Kind regards,
Canary Riverside Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed April 8, 2014

The Four Seasons is known for its amazing service, and Canary Wharf gave us a terrific week with our children in London. The hotel has outstanding friendly staff who do not overlook any detail to make sure your stay is superb. They even had Disney linens for our children!. The rooms have great space with large modern bathrooms, are very clean, with great showers and spacious tubs. The location was great for us, close to the tube and the Canary Wharf shops, on the river and a bit out of the traffic center of London. We enjoyed the healthclub and pool, the food is very good. We loved our stay, they were very welcoming to us all and would very much like to return!

Room Tip: We had a family suite which incorporated a living room with table, sofa, essentially a very large li...
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mary m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian P, Manager at Canary Riverside Plaza Hotel, responded to this review, 2 weeks ago
Thank you for taking the time to leave a TripAdvisor review.
We always appreciate hearing feedback from our guests and we hope to welcome you back soon.

Kind regards,
Canary Riverside Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Canary Riverside Plaza Hotel

Property: Canary Riverside Plaza Hotel
Address: Canary Wharf 46 Westferry Circus | Canary Wharf, London E14 8RS, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Spa Hotel in London
#94 Family Hotel in London
#95 Business Hotel in London
#109 Romantic Hotel in London
#109 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Canary Riverside Plaza Hotel 5*
Number of rooms: 142
Reservation Options:
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Also Known As:
4 Seasons Hotel Canary Wharf
Four Seasons Canary Wharf
Four Seasons London
London Four Seasons
Canary Riverside Plaza Hotel London, England

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