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“Best hotel in Canary Wharf” 5 of 5 bubbles
Review of Canary Riverside Plaza Hotel

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Canary Riverside Plaza Hotel
Ranked #129 of 1,086 Hotels in London
Certificate of Excellence
New Canaan, Connecticut
Level Contributor
90 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Best hotel in Canary Wharf”
5 of 5 bubbles Reviewed February 25, 2013

This hotel is the top end choice for Canary Wharf. The location is convenient for the tube stop and the Thames Clipper, and it's the best hotel in proximity to the O2 Center. I stayed here for several days for an event hosted by my employer. The rooms are very nice with huge bathrooms (bathtub and separate shower - heaven) and comfortable beds with duvets. The service is outstanding - really attentive and helpful. I had breakfast in my room one morning and it was perfect. If you have to stay in Canary Wharf and money is not a major consideration, this is the hotel to stay in. I think it's very hard to go wrong with the Four Seasons properties.

  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank americantravelgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelPurtill, General Manager at Canary Riverside Plaza Hotel, responded to this review, February 26, 2013
Dear americantravelgirl
Thank you very much for recommending our hotel!

We are all delighted that you enjoyed your stay with us and I hope we will have the opportunity to welcome you back in the not too distant future.

Warmest wishes
Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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859 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (228)
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English first
Dubai, United Arab Emirates
Level Contributor
122 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed February 15, 2013

The location of the hotel is in Canary Warf where our London office moved last year. It is a 10 mins walk away. It is pain to reach Canary Wharf from Heathrow, takes over an hour and taxi is the only real way to get there.

The hotel is efficient. The rooms are large with great view over the Thames. The internet connection is included in the room - one less irritaation.

The staff is friendly and willing to provide service. Quite a change from the central London hotels, where the staff is downright hostile to the guets. See my review on the Interncontinental Park Lane. Room service is quick. Ask for an extra Ketchup and it is there in 2 mins before you really start missing it

The best part is that they have a tie up withe Virgin Gym next door. Thi gym is amazing...great pool in a glass house. The friendly doorman who guided me there told me that this was used in Skyfall movie. The gym has 2 floors of equipment. The basement has a variety of different water pools- hydrothreapy, jacuzzi etc. It was so relaxing. Will come back just for this gym. Really smart move by them to get into this tie up. Come back from the gym and there is a bottle of water for you...all in a friendly manner.

Had lunch in the restaurant, the fish was very nicely done. The Italian tapas was good too.

Overall the staff and the organisation of the hotel makes the difference. The staff is friendly and seems to genuinely like their jobs. They speak to you with pride in their work and want to make you feel comfortable. It does not seem like they have come off an assembly line of employees. The doorman, waiters, room service staff, counter staff everyone takes a few seconds to make a conversation and make you feel less like a stranger.

They overcome obvious irritations of staying in hotels like running out of tea bags...ask for extra and they will send that you immediately and also ask the smart question like do you want extra milk with it. Both the times they asked it, I realised that I would need it.

The hotel arranged for our return taxi, very polite and clean taxi ride. Even amongst the generally high standards of a London Black cab drivers, this one was exceptionally good. Did not pick up any phones in our 90 minute ride. Felt much safter.

Room Tip: Take a room facing the Thames
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  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SingaporeKAP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelPurtill, General Manager at Canary Riverside Plaza Hotel, responded to this review, February 26, 2013
Dear SingaporeKAP
Thank you for choosing to stay with us earlier this month and thank you for writing such a lovely review.

I have shared your very kind comments with the team and we are all delighted that you enjoyed the service and facilities. Your very kind comments about the team are very much appreciated – it’s a great motivator for everyone to see that you enjoyed your experience with us.

It will be a pleasure to welcome you back to the hotel next time you are in London, and in the meantime please do not hesitate to let me know if there is anything I can do for you.

Warmest wishes
Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed February 15, 2013

What set this hotel apart was the service. We stayed for a special occasion and - Wow - was it special! Staff treated us immaculately - obviously trained to perfection. Not bowing and scraping which I hate, but always attentive and offering help and advice. We were made to feel like we were the hotel's most important customers, which I guess is how in a perfect world every hotel guest should feel.

It's impossible to single out individuals without missing somebody, but reception was great, as was the bar ably run by Dario and his team, and dinner in the Quadrato was superb, as was the restaurant manager. We had a river view room which offered marvellous views up to the Shard, Gherkin etc and beyond, and was very spacious.

Though the spa is separate, it's worth a visit and very easy to pop into to enjoy the hydrotherapy baths, sauna and steam room. Of course the hotel exists mainly to serve a business clientale, and is expensive, but the experience compares very favourably to that in over-priced leisure hotels in tourist areas such as the Cotswolds which charge similar rates.

Room Tip: the higher the better
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Service
Helpful?
Thank davebellmk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelPurtill, General Manager at Canary Riverside Plaza Hotel, responded to this review, February 26, 2013
Dear Davebellmk
I am so happy that you enjoyed your special celebration stay with us.

The team takes great pride in endeavouring to create experiences that generate fond memories of special moments, and I have shared your very kind comments with everybody, especially Dario, Alex and the reception team.

Thank you for choosing Four Seasons for this special occasion and I very much hope we will have the pleasure of welcoming you back soon.

Warmest wishes
Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Budd Lake, New Jersey
1 review
5 of 5 bubbles Reviewed February 13, 2013

Excellent Staff and Great rooms!!! I recommend this hotel and because the Staff members are outstanding and make you feel at home and valued guests!!! If you have the opportunity please stay at this Hotel. I do recommend.

  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Liz Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelPurtill, General Manager at Canary Riverside Plaza Hotel, responded to this review, February 14, 2013
Dear Liz Ann M
Thank you so much for recommending our hotel.

We are all delighted that you enjoyed your stay with us last month, and the team was extremely happy to read your very kind comments. We love to make people feel at home!!

It will be a pleasure to welcome you back to stay with us here at Canary Riverside in the not too distant future.

Warmest wishes
Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 12, 2013

This is a very good hotel located in the London City business area. Stayed there as a family of 3 and we really enjoyed our stay. Due to it's location the hotel is obviously oriented towards business travelers however it offers good weekend deals. Great first impression with efficient and attentive staff in all parts of the hotel. Swift check-in at the reception who also offered us a glass of Prosecco upon arrival. The staff were great from start to end during our stay and took care of all our requests quickly. Our room facing the Canary Wharf was very spacious and clean with a big bathroom with both a shower and a bathtub. We found the room to be very quiet. Even if our room had one comfortable king-size bed and one single bed there was never a space issue. Free wireless internet access with decent speed but only one electricity adapter in the room is insufficient.

Nearby there is a big shopping mall where you'll find anything you need. Very convenient. Getting to the city center is fairly easy either by bus, boat or subway. Taxi to the city center costs about £20. Don't expect to find anything to do in the area after 8 PM. Area around the hotel offers good possibilities for jogging. There is even a jogging map in the room.

Overall the hotel is worth the price and responded fully to our high expectations. It does not give any wow-effect as we had at the Four Seasons in Paris but delivers in all areas and we would definitely consider staying here again.

Room Tip: Ask for a room overlooking the Thames.
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Headon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelPurtill, General Manager at Canary Riverside Plaza Hotel, responded to this review, February 14, 2013
Dear Headon
Thank you for choosing our hotel when you visited London with your family earlier this month.

I am delighted that you enjoyed your stay, and thank you so much for your kind comments about the team, which I have shared with everyone this morning. I am also pleased that you enjoyed the room and facilities.

It’s wonderful that you would wish to stay with us again, and I look forward to meeting you on your next visit.

Warmest wishes
Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LONDON
Level Contributor
87 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed February 10, 2013

I stayed at this hotel with my friend as a relaxing day and night away. From the moment we entered the hotel our luggage was taken away straight away and sent to our toom, we were escorted to the reception area, our room was ready at 12pm! We went to our room, where 2 glasses of Prosecco was sent to us from the hotel. We then had a massage booked, the masseur collected us from our room and we both had the best full body massage ever!! The view was amazing as well as it overlooked the Thames and Virgin Active pool area. We then went for a walk, it was raining so the lovely concierge gave us umbrellas each. We had a lovely walk by the riverside. We then booked afternoon tea and it was fabulous. The service we received was attentive, polite and they really couldn't doing enough for us. The food was light, and flavoursome. We then went back to our very spacious hotel room, over looking the river and spent the entire night in our very comfortable bed, watching tv, chatting and ordering room service.

This hotel offers the right customer service, they made us feel special and no request to too big or small for them. All staff had a smile on their face, and in turn this made our stay more pleasurable. The hotel itself it very elegant and i would definitely return back here again. The aim of staying here was to relax and we relaxed so much we didn't want to leave!

Room Tip: Ask for an executive room from floor 4 upwards as the view is well worth it.
See more room tips
  • Stayed February 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank STRADBROKE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelPurtill, General Manager at Canary Riverside Plaza Hotel, responded to this review, February 11, 2013
Dear STRADBROKE
It’s wonderful that you chose to stay with us here at Canary Riverside for a relaxing break with your friend, and I am delighted that you enjoyed your visit.

Thank you for your very kind comments about the service and the team – I have shared your feedback with everybody this morning. Smiles all round!

I am so pleased that you found it to be so relaxing, and I hope you will return again next time you’re ready for some R&R.

In the meantime I wish you a wonderful week ahead.

Warmest regards
Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 4, 2013

This is a great hotel. My wife and I try stay here 1-2 times a year and it is always fantastic. The service is exceptional and the rooms are luxurious. Being able to use the Virgin Active gym which is right next to the hotel is a real bonus as well, although the hotel has its own small fitness suite as well which is pretty good. Can't recommend this hotel highly enough.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Traveller1762
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelPurtill, General Manager at Canary Riverside Plaza Hotel, responded to this review, February 5, 2013
Dear Traveller 1762
It’s wonderful to hear that you and your wife stay with us so regularly, and thank you so much for your very kind comments, particularly regarding the service from the team.

We all very much appreciate you choosing our hotel, and I hope you will enjoy more experiences with us during 2013.

In the meantime please do not hesitate to let me know if there is anything at all I can do for you.

Warmest wishes
Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Canary Riverside Plaza Hotel

Property: Canary Riverside Plaza Hotel
Address: Canary Wharf 46 Westferry Circus | Canary Wharf, London E14 8RS, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Spa Hotel in London
#94 Family Hotel in London
#95 Business Hotel in London
#109 Romantic Hotel in London
#110 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Canary Riverside Plaza Hotel 5*
Number of rooms: 142
Reservation Options:
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Also Known As:
4 Seasons Hotel Canary Wharf
Four Seasons Canary Wharf
Four Seasons London
London Four Seasons
Canary Riverside Plaza Hotel London, England

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