We decided to stay here for a weekend break. We were met upon arrival, by the doorman, who was very friendly, polite & professional. Check-in staff, again were very helpful and polite. We stayed in room 509, the room was spacious, if a little masculine and tired in decor, the bathroom was perfect, separate shower and a lovely deep bath tub.
The staff in the hotel are wonderful, just what you expect from a Four Seasons.
The hotel, is looking very scruffy, dirty carpets and all the 'wood' is chipped and marked, the windows were dirty in the restaurant areas, marble floors had black marks over them. Sadly, the hotel is not being maintained very well. When you stand at the Concierge Desk, you can see the Wood, is so badly damaged in places. It looks like Laminate, hence thats why its not worn very well.
The valance on the bed in our room, was so badly marked, picture is being attached. It really shouldnt be on the bed. Attention to detail is lacking here. The carpets in the room, also looked marked and dirty in places. The mattress on the bed, sloped to one side, so also needs replacing. The pillows and bed linen, however, are lovely, as you would expect from this Hotel Group.
We liked the location, and enjoyed The Thames Clipper in and out of central London.
We think the hotel needs to be maintained to a much higher standard, as it is very scruffy and its a shame, as the Staff are wonderful, best thing about the hotel.
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- Also Known As:
- 4 Seasons Hotel Canary Wharf
- Four Seasons Canary Wharf
- Four Seasons London
- London Four Seasons
- Canary Riverside Plaza Hotel London, England