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“A true London Gem...” 4 of 5 stars
Review of 11 Cadogan Gardens

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11 Cadogan Gardens
Ranked #193 of 1,067 Hotels in London
Certificate of Excellence
Malibu, California
Level Contributor
81 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“A true London Gem...”
4 of 5 stars Reviewed July 4, 2014

We were looking for a small, traditional hotel perfectly situated in Kensington, adjacent to Knightsbridge, and found No. 11. A true gem with personable staff, lovely lounge area adjacent to the entrance, bar decorated in dark rich colors, quiet tea room and elegant downstairs dining room. The polished brass and glass original elevator slowly moves you up to the hotel's guest rooms. If you don't like the elevator's slow pace use the winding stairway with its polished wood railings and creaky steps...really reminiscent of old England.

Our 3rd floor room was perfect...small and cozy, beautifully decorated with a small marble bath. We don't spend much time in our room so small is fine by us. The construction noise next door was a bit bothersome and when we asked about changing rooms the only other available room was on the 1st floor, even smaller, not nearly as well decorated and had a bathroom door opening up onto the bed. This bath was very plain, no marble and very unappealing so we chose to stay where we were and in the end, adjusted to the noise. Also, on the weekends there are no workman so if you're scheduling a weekend stay construction noise shouldn't be a problem.

We enjoyed drinks in the bar each evening because its just so inviting...small, rich and dark. A good way to begin your night out on the town. Tartufo, No. 11's fine dining restaurant, was a bit of a let down though. The menu looked interesting but each course was bland. The descriptions of each dish were much more appealing than the food itself.

The staff at No. 11 are all amazing from the front desk to the concierge, bellmen, waitstaff and housekeeping...all were truly helpful and personable, making us feel special as if we'd stayed at No. 11 for years!

We will definitely be back and will also be careful as to our room selection as, from our experience, the rooms vary greatly.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank theWanderingPetal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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632 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (128)
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English first
San Francisco
2 reviews
5 of 5 stars Reviewed July 1, 2014

In one of London's best neighborhoods, with access to public transportation and also in walking distance of numerous restaurants, shops and sites, No 11 is the right place if you and your family do not wish to stay in a high rise hotel that could exist anywhere in the world. Moreover, the people you will meet are memorable and will welcome you back on your next visit or trip. Richie Long, the concierge, is the best - and his staff are friendly, witty and super helpful with all your local needs. You will feel like you are staying at someone's home.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SF7ESQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Soliman K, General Manager at 11 Cadogan Gardens, responded to this review, July 23, 2014
I am very happy to read that you enjoyed your recent stay with us and thank your for your kind words.

I very much look forward to welcoming you back to stay at your new home in London in the near future.

Best regards,

Soliman Khaddour
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
463 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
5 of 5 stars Reviewed June 29, 2014 via mobile

I like very much this hotel it s hidden quiet and really beautiful. Like a huge boudoir. I ll choose it for a movie. Nice restaurant downstairs with beautiful decoration in white and black. A posh hotel definitely!

Stayed March 2014, traveled on business
Helpful?
Thank sciopina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Soliman K, General Manager at 11 Cadogan Gardens, responded to this review, July 8, 2014
Thank you very much for your kind review. I am pleased to read you enjoyed your stay with us. I look forward to welcoming you back to No.11 Cadogan Gardens in the near future.

Kind Regards,

Soliman Khaddour
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk, United Kingdom
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 21, 2014

Can't say enough good things about this hotel. Beautiful hotel, quite small but as advertised. Gorgeous lounge and outside patio area. Room was great, bed extremely comfortable! Staff couldn't do enough for us - we ordered ginger tea from our room which didn't arrive. When we went downstairs they apologised profusely and waived our bill for two cappuccinos. Very handy location right by the Kings Road and not far from Sloane Square tube. Would definitely stay again.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank FionaMM23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Soliman K, General Manager at 11 Cadogan Gardens, responded to this review, July 8, 2014
I am very happy to read your positive comments on your recent stay with us here at No.11 Cadogan Gardens and particulary pleased to read that the staff made your stay all the more enjoyable.

I look forward to welcoming you back to stay with us.

Kind regards,

Soliman Khaddour
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed June 17, 2014

This is a quaint hotel with plenty of cosy charm in the public areas—a nice lobby/library room, pretty tea room, attractive breakfast area—but the rooms themselves need updating. We had two rooms, and in each room the mattress was extremely old and saggy, we had to ask for bedboards. The carpet was soiled. The windows did not close properly. The a/c did not work properly. In one of the rooms the drapes were very light and did not block any sunlight in the morning. The furniture was tired. The elevator is ancient and doesn't always work. It wasn't terrible, but it wasn't great. We were expecting a better experience. The location is wonderful, on a lovely, quiet street just steps from Sloane Square.

Room Tip: There is construction going on in the neighborhood at the back of the hotel, so rooms at the back ar...
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  • Stayed June 2014, traveled on business
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Verseau99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Soliman K, General Manager at 11 Cadogan Gardens, responded to this review, July 8, 2014
Thank you very much for taking the time out to post a review of your recent stay with us. I am sorry to read that you had some issues during your stay but am happy to tell that you that we will be under going a period of refurbishment starting in August. These renovations will see the expansion and creation of several new suites, the addition of a spa and the refurbishment and update of the bedrooms and public areas. This part of our consistant goal of ensuring that we continue, as we have done for many years, to exceed guest experience in all aspects. I very much hope to be able to welcome you back to stay with us after this process is completed.

Best Wishes,

Soliman Khaddour
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 of 5 stars Reviewed June 12, 2014

My boyfriend and I stayed at the hotel for 2 nights and we both really enjoyed it! The staff was very attentive, pleasant and helpful, they just did everything right the 1st time. We stayed at the room #005 the decor was gorgeous and the bed was extremely comfortable! (I wish the room had a bit more light in it though). The breakfast was very delicious and whole atmosphere of the hotel was great! I highly recommend it if you like the classy royal look. We would defiantly recommend it to friends and family and stay there again ourselves.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank travelkisska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Soliman K, General Manager at 11 Cadogan Gardens, responded to this review, June 17, 2014
Thank you for taking the time to post a review of your recent stay with us. I am pleased to read that you enjoyed your stay and that the staff played a significant role in that. Thank you for your recommendations and I hope to welcome you back in the future to one of our lighter suites.

Best wishes,

Soliman Khaddour
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parktown West
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 7, 2014

I Chose to stay here based on Trip Advisor reviews, upon arrival the service was excellent . After the first night I did not like the bed, the mattress sunk in and was not firm at all. I asked for a new mattress in the morning and then I went out for the day only to come back at 3.30pm and the room had not been cleaned. I called the front desk and not only did they send someone immediately , they realised they had not solved the mattress problem and offered to change my room. I was moved from room 402 to 302 which was a better room. (funny though! both junior suites - SO please ask for pictures of the room if booking a junior suite and based on my experience go for room 302. Overall great service, Quiet, Great breakfast too...

Room Tip: Ask to see pictures of rooms - they are all different. I moved from room 402 to room 302 and room 30...
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
5 Thank Audrey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Soliman K, General Manager at 11 Cadogan Gardens, responded to this review, June 17, 2014
Thank you for posting a review of your stay with us. It is great to see that the team managed to rectify your issue swiftly and without upsetting your stay. Being a period property, all our rooms and suites are all slightly different shapes, sizes and layouts so I am glad that you were moved to a room that appealed to you. In regards to your feedback about the mattress, I am happy to inform you that this has since been replaced to avoid any repeats.

I will pass your feedback onto the team and look forward to welcoming you back to No. 11 Cadogan Gardens in the future.

Kind regards,

Soliman Khaddour
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about 11 Cadogan Gardens

Property: 11 Cadogan Gardens
Address: 11 Cadogan Gardens | Sloane Square, London SW3 2RJ, England
Location: United Kingdom > England > London > Chelsea
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#112 Business Hotel in London
#147 Luxury Hotel in London
#172 Romantic Hotel in London
#186 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — 11 Cadogan Gardens 5*
Number of rooms: 54
Official Description (provided by the hotel):
11 Cadogan Gardens is located just off Sloane Street in the heart of Chelsea. A member of the internationally recognised brand Small Luxury Hotels of the World, this enchanting urban hideaway is full of character and charm. Originally built as four separate Victorian townhouses by Lord Chelsea in the 19th century, No. 11 has a unique and rich heritage forming part of the historical Cadogan Estate. 11 Cadogan Gardens is relaunching following a year of extensive renovations. The hotel now boasts 56 rooms and suites, with each of the 25 suites having been individually designed to complement the hotel's unique character, five of which have a private entrance. The hotel's drawing room is a welcoming retreat for guests, with an eclectic mix of warmly toned fabrics and light floral-pattered walls creating a comfortable and cosy atmosphere in which to relax and enjoy our fabulous Flower Afternoon Tea. ... more   less 
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Also Known As:
Eleven Cadogan Gardens London
Eleven Cadogan Gardens Hotel London
11 Cadogan Gardens London, England

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