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“Incredible Sloane luxury in the heart of London!”
Review of 11 Cadogan Gardens

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11 Cadogan Gardens
Ranked #86 of 1,077 Hotels in London
Certificate of Excellence
Reviewed October 24, 2013

The reason this review comes rather late is because I have been trying to find time to write something that does justice to this incredible hotel (not easy as a working mum of two)...

My husband and I are both owners of a luxury 5 star hotel in Bangkok, and we certainly know a gem when we find one. We stayed at No. 11 Cadogan Gardens during our 3 week trip to France & London during the dates of July 15th-18th.

We had originally booked anonymously via Agoda into a Junior Suite (excellent value for a large room for any capital city) but were so generously upgraded to the Sloane Suite by the GM, Soliman Khaddour, when he did his homework and found out who we were. I cannot thank him enough for his kindness.

The Sloane Suite is nothing less than having your own, ridiculously glam, spacious apartment smack in the centre of a very verdant, quiet nook of London! It is decorated in great taste, touches of black and gold kept light and bright with cream carpeting (we almost died when our kids knocked over my red wine, but housekeeping came right up and had it fresh as new!), plenty of antique black & white old photos of famous artists and stars, plump sofas to cuddle up on after days out walking and the most immense canopy bed which all four of us could comfortably sleep in even though the hotel had kindly set up 2 children's beds in the same room (with loads of space to spare).

Great antique closets, dressers, writing desk, lots of natural light and bay windows looking onto the green gated square. There was enough room for our kids to run about and play without tripping us or each other up even when doing rolley-poleys between the bedroom and the living room! There were also thoughtful touches of adding extra beds for the children, beautiful London story books, gorgeous cuddly toys and Ormonde Jayne bathroom amenities. Room service was delicious and reasonably priced. We loved that the bathroom with huge tub had double sinks and a separate toilet room with strong walk-in shower which doubled up as a guest loo. This suite is larger than any other hotel room we have ever stayed in before. It was such a luxury to feel completely at home, with everything we needed right there and at our doorstep.

The tube is walking distance as are plenty of central bus stops, eateries and a department store. The King's Road with all its shopping and dining is right there too! With small kids, it is so nice to have a proper home to return to on a long, overseas trip. We loved having breakfast every morning at our own table without needing to get dressed and being able to invite friends and family to come visit, play and relax. The décor and furnishings are exquisite, the whole property was divine, we enjoyed our little adventure with the kids exploring the hotel, they loved the staircase and the old lift and what a gem of a gym they have too! The air-conditioning worked quietly and was perfectly cool during the height of summer.

I only wish we had had more time, 3 days were too short. We will most definitely be back

I would also like to mention in particular a few members of staff who made our stay so wonderful:

Harry (butler studying for a Masters degree) - so erudite, approachable and could honestly double up as a top notch concierge for all our Qs & needs!
Fergus (not sure of name now...well-spoken, tall, young blonde British chap at front desk) - super helpful and warm, very professional
The lovely, multi-tasking room service ladies who ran up and downs the stairs to serve us breakfast and dinner, fetching this that and the other

The Deputy Concierge (we didn’t meet the head during our stay), think his name was Mike (?), very chatty and full of ideas.

The caring engineer who helped us ‘deactivate’ Rosie’s noisy Furby!!

Everyone was so helpful and friendly, without being intrusive on our privacy.

We are sure you will enjoy No. 11 Cadogan Gardens as much as we did.

  • Stayed: July 2013, traveled with family
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1  Thank LotusRei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Soliman K, General Manager at 11 Cadogan Gardens, responded to this reviewResponded November 1, 2013

Thank you very much for your kind words regarding your stay with us at No. 11 Cadogan Gardens. It was my pleasure to accommodate you and your family during your stay in London and I am glad you enjoyed your stay in he Sloane Suite alongside the special character of the hotel.

I look forward to welcoming you back in the near future.

Best wishes,

Soliman Khaddour
General Manager

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562 - 568 of 898 reviews

Reviewed October 24, 2013

We had a great big room on the top floor of this old world hotel. It was very clean and comfortable with a view of the lovely park opposite. We dined on the first night in the basement restaurant and it was fantastic. I often have doubts about hotel dinners but this was world class food served with style. Upwards to the beautiful bar. The Italian barman claimed to make the world's best cocktails, but since I am a beer man I initially declined. After a little persuasion he suggested I try his Hemingway Daiquiri and I was hooked. Richie is brilliant as the hotel front man and his suggestions cannot be ignored. We will be back

Room Tip: Top floor was great
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  • Stayed: October 2013, traveled as a couple
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Thank sillerymcgreery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Soliman K, General Manager at 11 Cadogan Gardens, responded to this reviewResponded November 1, 2013

Thank you very much for taking the time to review your recent stay with us. I am happy to read you enjoyed your stay with and had a great dinner in Tartufo. I will pass on your compliments to the team.

I look forward to welcoming you back to No.11 Cadogan Gardens in the future.

Best wishes

Soliman Khaddour
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2013

Had a lovely stay at the cadogan. We were upgraded to a room on the top floor, big and beautiful.
Staff we're all really helpful and friendly. Had an evening meal which was great service and great nosh! Also great location, easy walking distance to Kings road and Kensington. Would love to stay there again.

  • Stayed: September 2013, traveled as a couple
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Thank Herefordbling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Soliman K, General Manager at 11 Cadogan Gardens, responded to this reviewResponded October 25, 2013

Thank you for taking the time to post a review of your recent stay with us. I am glad that you enjoyed your stay and the team managed to upgrade you to make you stay even more special.

I look forward to welcoming you back to No.11 Cadogan Gardens.

Best wishes,

Soliman Khaddour
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2013

I can only use superlatives to describe the services provided by Richie Long and Emilson the Concierges, to whom I was exposed on our recent stay at 11 Cadogan Gardens. They are both deft, adept and accommodating to a guest's needs. Kudos to both of them. They and the location , made the stay very worth while. Richie has a long reach in the city and opens doors that seem securely closed. He has a gift. Thank you. It was a pleasure to have worked with both of them.
Drs. Arthur and Athena Papas

Room Tip: rooms must be seen to be appreciated
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  • Stayed: October 2013, traveled on business
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1  Thank anpapas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Soliman K, General Manager at 11 Cadogan Gardens, responded to this reviewResponded October 25, 2013

Dear Drs Arthur & Athena Papas,

Thank you very much for taking the time to write a review regarding your recent stay with us. It is great to read your feedback about Richie and his team. They pride themselves on the service that they provide and will be delighted to read your kind words.

I look forward to welcoming you back to No.11 Cadogan Gardens in the near future.

Best,

Soliman Khaddour
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2013

It is like stepping into an old English house or rather houses. The hotel has a lot of charm and is made up of 4 victorian houses interconnected through various halls and stairways. It is like walking in a labyrinth where one discovers something new around every door and corner. Various art works decorate the place.

It has a very nice gym (although yoga mats are missing and the treadmill should be hooked up to the TV) breakfast is simple but good with an excellent smoked salmon and brosciutto. The drawing room with its fireplace is welcoming so is the bar with the excellent Italian bartenders. They have a very good spirits selection in the bar and good cocktails.

The Room I stayed in was the superior room it was nice and bright and had good closet space. However a BIG minus was the construction site right in front of my room where they started working every morning at 8 am even Saturdays! I did see some other rooms but they all lacked proper closet space. So if you need a proper closet make sure you require one in your booking.

The staff is very attentive and nice. Reception and Concierge are helpful 24 hours a day always with a smile:-)

Room Tip: Ask for a room with good closet space and away from construction site!
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  • Stayed: October 2013, traveled solo
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Thank lmourey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2013

We recently stayed at No.11 Cadogan Gardens on a week long anniversary trip to London. Our last time there was in 1980, and we discovered the hotel has been changed quite a bit, yet remains a charming and quiet oasis in the busy city. The staff is incredible, at all levels. Richie, the Concierge, is helpful and hysterically funny, and Blair, one of the Front Desk managers, is delightful and helpful. Paul, another concierge, Will, a bellman, and Sorella, the marketing manager, were also great! Outstanding decor; fine food service; great breakfast; nice bar. Areas of improvement, hopefully to be addressed soon: improving the fitness center; some upgrading of bathrooms; better wireless and TV service; making some of the rooms quieter. The Sloane Square location can't be beat, and it is surprisingly easy to get anywhere a visitor needs to go. We can't wait to return!

Room Tip: Get a suite, and ask about carpeting in the room above. Rooms facing the front are better.
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  • Stayed: October 2013, traveled as a couple
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Thank Sam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Soliman K, General Manager at 11 Cadogan Gardens, responded to this reviewResponded October 22, 2013

I would like to thank you for taking the time to post a review regarding your recent stay with us. I am delighted to read your feedback and it is great to even after some change the hotel is still charming and quiet. It is also great to read feedback regarding the team here who pride themselves on the high level of service that they provide.

In terms of the areas of improvement, I am happy to tell you that the rooms are due to be upgraded in early 2014. This will include updating bathrooms and furnishings within the bedrooms. We are also in the process of upgrading the wireless internet to provide a seamless connection throughout the hotel.

I look forward to welcoming you back to No.11 Cadogan Gardens.

Best wishes,

Soliman Khaddour
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 18, 2013

My wife and I recently visited London, and we spent six nights at the lovely No. 11 Cadogan Gardens hotel. We opted for a junior suite, with breakfast included, and we paid well in advance to get a good rate. London is expensive, and this hotel is no exception. But in light of its location and amentities, we think it is well worth considering. It is about two short blocks from the Sloan Square underground station, and there are restaurants close by as well as pubs. The hotel itself has a restaurant, but we ate there only at breakfast. The staff was very attentive, helpful, and considerate, and the room was a decent size and very well equipped. Some might find the hotel in need of some refurbishment, but we thought the location, room, and service more than made up for the slightly worn interiors.

Room Tip: Rooms in many European nations tend to be small, so choose a level that suits you. We opted for the...
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  • Stayed: October 2013, traveled as a couple
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Thank MikeKWisconsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about 11 Cadogan Gardens

Address: 11 Cadogan Gardens | Sloane Square, London SW3 2RJ, England
Location: United Kingdom > England > London > Chelsea
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#79 Luxury Hotel in London
#112 Business Hotel in London
#171 Romantic Hotel in London
Price Range: $288 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — 11 Cadogan Gardens 5*
Number of rooms: 56
Official Description (provided by the hotel):
11 Cadogan Gardens is located just off Sloane Street in the heart of Chelsea, moments away from the designer boutiques of Sloane Street, Kings Road, Harrods and Hyde Park. A member of the internationally recognised brand Small Luxury Hotels of the World, this enchanting urban hideaway is full of character and charm. Originally built as four separate Victorian townhouses by Lord Chelsea in the 19th century, 11 Cadogan Gardens has a unique and rich heritage forming part of the historical Cadogan Estate. 11 Cadogan Gardens is relaunching following a year of extensive renovations and now offers 56 individually designed rooms and suites. Each of the hotel's 25 suites have been individually designed to complement the hotel's unique character, five of which have a private entrance. Contact a member of the team directly to find out more about the room and suite options for your next stay. The hotel's drawing room is a welcoming retreat for guests, with an eclectic mix of warmly toned fabrics and light floral-pattered walls creating a comfortable and cosy atmosphere in which to relax and enjoy our delicious Afternoon Tea. ... more   less 
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Also Known As:
Eleven Cadogan Gardens London
Eleven Cadogan Gardens Hotel London
11 Cadogan Gardens London, England

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