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“Would Never Stay again!”

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Eden Plaza Kensington
Ranked #665 of 1,077 Hotels in London
Reviewed June 10, 2013

Stayed at the Eden Plaza with 6 other colleagues and face value looks quite a nice hotel. Rooms very small, on the main road so very noisy, door wouldnt close on bathroom, toilet wouldnt stop flushing, all the electrics tripped in the room due to a short in the kettle, or hairdryer or light switch as the front desk staff knew of the issue but have not resolved it, they did give complimentary breakfast (Dont bother) and then when I asked them to call a taxi they just didnt want to know.

Great location, but not so great hotel and service!!!

  • Stayed: June 2013, traveled on business
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Thank 2304Nicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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411 - 417 of 874 reviews

Reviewed May 30, 2013

I phoned this hotel directly to cancel a booking 6 days in advance. After several phone calls, they eventually offered me a 50% reduction on the room fee (1 night - £44.50) even though I will not be able to stay there. They told me several things I know were slightly misleading regarding my booking, and I clarified these with Booking.com (which has very good service). I found the hotel staff inflexible and unaccommodating.

My advice is to take care when booking - just in case your plans change.

  • Stayed: May 2013, traveled on business
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Thank Jeremy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2013

What a great little treasure this is. Location great for museums, Royal Albert Hall, Hyde Park and more. If you don't mind travelling on the underground this is a good choice - Piccadilly Line straight to Heathrow or to West End or Kings Cross. Very clean and modern. Staff were friendly. Good security. Well lit location on main road with two underground stops nearby. The only downside was it seems popular with the early risers (probably the business crowd) who used the hair dryers at around 6.30 in the morning when I didn't need to be up until 8.00.
We had a twin room and it was a reasonable size and beds were comfy, shower was great (hot and great water pressure). I will stay again for a one or two night visit.

  • Stayed: May 2013, traveled with friends
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3  Thank CatlondonUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

We booked this hotel for a visit to the Chelsea Flower Show.
The hotel was very easy to find and only a short walk from South Kensington tube station. Ideally positioned also for visiting the Natural History Museum (just across the road). The staff were very friendly, polite and helpful and the hotel was very clean. The room also was clean and modern but it was a bit small. Our double bed was butted up to the wall. It was certainly cosy! I didn't notice the noise too much but it is London after all!
For the time of year we thought it was quite reasonably priced. We didn't try the food so are unable to comment.
As we didn't spend too much time in the room apart from to sleep it suited our needs well.

  • Stayed: May 2013, traveled as a couple
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3  Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

Ideal location for out-of-townies wanting to enjoy an evening at the Royal Albert Hall without worrying about the last train home. The RAH is just a 15 minute stroll away. Friendly and helpfull staff. Prices were reasonable for the area, when booked on line a few weeks in advance. Room was small, reasonably clean - just some old train tickets from a previous customer left on the desk. Comfortable bed. Comfortable bed and our room (302) was nice and quiet. Perfect for our needs.

  • Stayed: May 2013, traveled as a couple
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Thank pkcactus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2013 via mobile

Got luck staying at this hotel for couple of nights, as i was given a special need room, so it was more spacious than the rest of the rooms.

Location is fine, need some wall to reach underground.

Rooms are in general small but comfortable beds and good heating system.

Didnt try their food as i wasnt encouraged from traveller's review.

  • Stayed: March 2013
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Thank doctor_rehab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2013

Excellent location. Staff polite. The room was extremely small and the bed was situated up against the wall and my husband kept banging his elbow. In spite of this, we slept well. Television didn't work terribly well, intermittent signal . Couldn't use the sink as the plug was stuck. Room was reasonably clean. If they spent as much money on the facilities within the room as they did on technology saving power, it would be a first rate hotel! I have stayed in better hotels for the same money close to Hyde Park.

  • Stayed: May 2013, traveled as a couple
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Thank jenny_harmer8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eden Plaza Kensington

Address: 68-69 Queen's Gate | South Kensington, London SW7 5JT, England
Location: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #665 of 1,077 Hotels in London
Price Range: $69 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Eden Plaza Kensington 3*
Number of rooms: 76
Official Description (provided by the hotel):
Situated in Queens Gate, South Kensington, this newly refurbished 3 Star Deluxe Hotel offers a chic yet comfortable atmosphere in a fantastic location.Set opposite some of the most famous Museums in London - the Natural History, Science and Victoria & Albert Museums, the Hotel is just moments away from the shopping of Harrods and Harvey Nichols, the Serpentine Gallery, the Royal Albert Hall, Earls Court as well as Hyde Park and Kensington Palace/Gardens. So whether you are visiting for business or pleasure, the Eden Plaza Kensington is an ideal base for your stay in London. ... more   less 
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Also Known As:
Eden Plaza Kensington Hotel London
Eden Plaza London
Hotel Eden Plaza
Eden Plaza Hotel London
Eden Plaza Kensington London, England

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