I stayed at this hotel from 31/5-6/6, in room 820, and room is a bit small, but ample as it was a suite. Location is excellent, the park is at the front of the hotel where kids can go and play. My only complaint i have is the staff at the club lounge, from day 1, at breakfast, is i asked for hard boil eggs, and was told by staff that only eggs available are at the buffet. However, i overheard another patron asking another staff, for omelette, and the staff obliged. One guest heard my conversation with hubby about the staff who rejected our order earlier, and said the hotel has weird service at the club lounge. Anyway, i must say other staff at the lounge have been friendly and could take order of hard boil eggs, not a big issue at all. Today, again the same staff, again rejected my order for hard boil eggs, and even said as of today we charge. Funny coz she rejected the order on 1/6, and again on 6/6. It must be her own policy.
Overall, hotel stay is ok, could be better, with more friendly staff. We stayed at intercontinental london before and kids received welcome kit, but not at this hotel.
- Official Description (provided by the hotel):
- Situated in the heart of the West End, with views over Portman Square, this five-star hotel is perfectly placed for London’s main shopping areas and tourist attractions. Each of the hotel’s well-appointed guest rooms and suites offer extreme comfort in elegant surroundings. Guests can enjoy European ‘comfort’ food in The Montagu, award-winning Italian cuisine at Locanda Locatelli and cocktails in The Churchill Bar. This luxurious hotel offers the highest levels of standards and service. ... more less
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- Also Known As:
- Hyatt Regency London - The Churchill Hotel London
- Hyatt London The Churchill
- Hyatt Regency London - The Churchill England