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“Style and Location”

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Hyatt Regency London - The Churchill
Ranked #104 of 1,067 Hotels in London
Certificate of Excellence
Chigwell, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
“Style and Location”
Reviewed May 7, 2013

Beautiful and stylish very unobtrusive staff very efficient ,Rooms very comfortable and good decor.
Food excellent reception staff very helpful and professional Lobby area very impressive,good art works great ambience.Hyatt Regency excellent location everywhere in London accessible from the location in Portman Square,comfortable and relaxing excellent place to stay.

Room Tip: Club rooms easy access for breakfast lunch and tea,,
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, Manager at Hyatt Regency London - The Churchill, responded to this review, May 20, 2013
Thank you very much for taking the time to share your experience on your stay with us. We greatly appreciate your comments and we hope to welcome you back to our hotel on your next visit to London.

Kind regards,

Michael J.Gray
General Manager
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2,248 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (324)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
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  • English first
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English first
cumbria
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 7, 2013 via mobile

We stayed for the bank holiday weekend. Excellent location, very peaceful area of London. We had a king size room which was ok v comfy bed. The shower was broken so they had fixed a new shower below the old one which was really good if you we're a child or very small, otherwise you had to take it off the wall and hold it! Both night i had to ask for cups and saucers.
I booked our room through last minute.com as a secret hotel at a rate of £169 per night b&b, which was excellent, we would have been very disappointed if we had payed full rate! We will go back but only if we get a deal, I don't think it warrants the 5 stars.

Stayed May 2013, traveled as a couple
Helpful?
Thank Cumbriacannons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, May 10, 2013
Thank you for taking the time to share your comments on our Hotel. Whilst I am glad to hear that you enjoyed our excellent location, I have noted your comments regarding the shower and I have raised this with our Team to ensure that this does not happen again. I can only apologise once again for the inconvenicence caused and I do hope that it will not prevent you from visiting us in the future.

Kind regards,

Michael J.Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 7, 2013

This is a great hotel in the Churhill area. Coming from the metro it is a little tricky to find so get directions beforehand. The rooms are comfortable, modern, and a nice size. The breakfast in the restaurant was reasonable and good. This is a good central location to shop and go to the theater.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kryswithak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, May 10, 2013
Thank you so much for taking the time to share your comments on your stay with us. I am delighted to hear that you found your room to be comfortable and enjoyed your breakfast in The Montagu. Thank you again and we look forward to welcoming you back to our Hotel on your next visit to London.

Kind regards,

Michael J.Gray
General Manager
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Johannesburg, South Africa
Level Contributor
73 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed May 4, 2013

We have stayed at The Churchill many times over the last years and as always the stay was excellent. We had a Club room which allows you access to a lounge that provides breakfast afternoon tea and snacks all day. This lounge is a bonus when you have been out all day, and want a light bite without having to go out to eat or order room service. The "sweetie jar" corner as we called it was a delicious little treat. The service is always of a high standard and the regular staff are polite and greet you by name making you feel as though you are home. All in all a great hotel that's in a central location to shopping, theatre and good restaurants.

Room Tip: Choose a Club room it's worth the extra cost.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AMSKJhb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, May 9, 2013
Thank you very much for taking the time to share your lovely feedback on our Hotel. We are delighted to hear that you enjoyed our Regency Club facilities, especially the sweets. We pride ourselves on making our guests feel welcome and we are happy to hear that you felt at home during your stay with us. Thank you again and we are looking forward to welcoming you back on your next visit to London.

Kind regards,

Michael J.Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
55 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed May 3, 2013 via mobile

The most beautiful thing about the stay is being in the hearth of the city. The hotel was full and disabled room was offered where the bath is fully wet after you take a shower. The service is good. The hotel is old. I think we paid for the location. Besides being in London was excellent.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fundaky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, May 9, 2013
Thank you so much taking the time to share your feedback on our Hotel during your recent stay with us. Whilst I am glad to note that you have enjoyed your stay, in particular our location and service, I have noted your comments with regards to th overflow in the bathroom of your room and have certainly been passed to the department concerned.

We do hope to welcome you back to our Hotel on your next visit to London.

Kind regards,

Michael J.Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clearwater
Level Contributor
79 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed April 30, 2013

The hotel was very nice, comfortable and elegant, but it was the service that made it so incredible.
Firstly, when I checked in, I was given a room and asked for it to be changed for one with a park view - instantly, no problem, and bags brought over.
Secondly, at lunch, my mother had a sore throat and we asked if they had any cough drops, but they didn't, but the guy who worked there said he'd get some. He came back 5 minutes later with a bag (and then we noticed he went out of the hotel to a local drugstore to pick up some for us).
From the beginning to the end they took special attention to detail (even putting a heart-shaped cake in my room as I had recently gotten married and was with my wife).
Truely enjoyable.

Room Tip: Great with view to park. Otherwise, nothing specific to recommend.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, May 9, 2013
Thank very much for your wonderful review of our Hotel. I am so pleased to know that your stay with us was so enjoyable and that you appreciated the special attention to detail we provide and proud ourselves on. I am also happy that you enjoyed your heart shaped cake! We do hope to welcome you, your wife and your mother on your next visit to London.

Kind regards,

Michael J.Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buntingford, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 29, 2013

I believe it's wrong to sell more rooms than you have available to 'optimise' occupancy levels etc. But that's exactly what Hyatt does (as confirmed by reception). The result for us was a stressful start to a celebratory evening when we arrived - having paid for our room in advance - to be told there weren't any currently available. Having requested an immediate refund a room was suddenly found but only after spending over half an hour in reception.

Overall I don't rate this hotel. It is too busy to offer excellent service (I sympathise with the staff here) and you can feel your life ebbing away whilst waiting for a lift to appear (no guest stairs!). The rooms ('superior' in our case) are small with poor sound proofing.

Room Tip: Arrive early!
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mark p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, May 9, 2013
I would like to offer my sincere apologies for your experience checking into our Hotel. I have personally raised this with the relevant teams to ensure that this is not repeated. I am also saddened to learn that you were not satisfied with your room. If we do have the opportunity of welcoming you back in the future may I suggest trying one of our Regency Club rooms which offer larger spaces for our guests.

Kind regards,

Michael J.Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency London - The Churchill

Property: Hyatt Regency London - The Churchill
Address: 30 Portman Square, London W1H 7BH, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#92 Luxury Hotel in London
#100 Romantic Hotel in London
#130 Business Hotel in London
#139 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hyatt Regency London - The Churchill 5*
Number of rooms: 434
Official Description (provided by the hotel):
Situated in the heart of the West End, with views over Portman Square, this five-star hotel is perfectly placed for London’s main shopping areas and tourist attractions. Each of the hotel’s well-appointed guest rooms and suites offer extreme comfort in elegant surroundings. Guests can enjoy European ‘comfort’ food in The Montagu, award-winning Italian cuisine at Locanda Locatelli and cocktails in The Churchill Bar. This luxurious hotel offers the highest levels of standards and service. ... more   less 
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Also Known As:
Hyatt Regency London - The Churchill Hotel London
Hyatt London The Churchill
Hyatt Regency London - The Churchill England

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