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“Central Location for Shopping and Dinners” 5 of 5 bubbles
Review of Hyatt Regency London - The Churchill

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Hyatt Regency London - The Churchill
Ranked #111 of 1,089 Hotels in London
Certificate of Excellence
Hong Kong, China
Level Contributor
128 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Central Location for Shopping and Dinners”
5 of 5 bubbles Reviewed February 23, 2013

Stayed on level 9 which is part of the Club but rooms are slightly small. Next time will get a suite. Club lounges are spacious with hot breakfasts and drinks after 5.30pm with canapes.
Staff were exceptional at all levels and very helpful but more than just interested they were genuinely sincere. This is not seen in many hotels.
Downstairs bar also has a good atmosphere with an excellent cigar shop and a place to smoke outside and in winter they have heaters and rugs.

Room Tip: Go for a suite if you want any space.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Paul E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, March 1, 2013
Thank you very much for taking the time to share your experience with us. We are delighted to hear that you appreciated our excellent and very friendly staff. We are very proud of our fabulous new Bar and look forward to welcoming you back to enjoy the terrace in the summer!

Thank you again and hopefully we will see you soon on your next visit to London.

Kind regards,

Michael J.Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,103 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (310)
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English first
San Antonio, Texas
Level Contributor
183 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed February 21, 2013

Definitely five star. The staff were very helpful. Rooms were clean and extremely comfortable. Location is perfect for exploring Oxford Street, Hyde Park, and even Baker Street. Several pubs and restaurants are within easy walking distance.

  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LRD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, February 26, 2013
Thank you very much for all of your positive feedback and for taking the time to share it. We are constantly striving to better ourselves so I am very pleased to hear that you were fully satisfied with your stay and our great location.

Thank you again and we are looking forward to welcoming you back soon.

King regards,

Michael J. Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brazil
Level Contributor
91 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed February 21, 2013

What to say? I've stayed there for 1 night (short travel from US to London, just to meet some friends), and it was simply amazing. I've reserved a regular room, and it was a big corner room. Arrived at the hotel around 9am (since my flight came from CLT that morning) and I was allowed to check-in that early... 2 days before I've got an email from the manager presenting herself, so I asked for that early check-in. She said back: can't guarantee you, but will do my best for it... AND IT HAPPENED!
Bathroom is nice, shower is superb. Front desk is friendly. Since I'm brazilian (and my Hyatt subscription says it), when the man who was helping me with check-in process confirmed it, another one from the front desk just said: OLÁ DIEGO, SEJA BEM VINDO, which means, Hi Diego, welcome... Since speaking english is not a problem for me, and he realized it, he said that in portuguese and kept speaking english to me, presenting himself as a portuguese guy who lives in London...
It's quite expensive, but totally worths the price. Location is a plus! 200m from the Tube Station and from Oxford Street.

  • Stayed December 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Diego40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, February 26, 2013
I would like to personally thank you for your wondeful review. I am very happy to hear that your stay with us was made seamless by being able to check in early, our welcoming staff and comfortable room. Thank you again and we are very much looking forward to welcoming you back on you next visit to London, hopefully for longer next time!

King regards,

Michael J. Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed February 18, 2013

We stayed here for one night recently and got the room on a good last minute deal. We were very pleased with the overall apperance of the hotel - the reception area is very nice and although we didnt use the bar or resturants these also looked the part. The room was of a good size for london as was the bathroom. The beds were extreamly comfortable. Check in was easy and all the hotel staff were very pleasant. The tube station is only a couple a minutes walk away next to marble arch and there are plenty of little places to find a bite to eat near by, i enjoyed my stay here and & i'd stay here again in the future.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank hudson2680
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, February 26, 2013
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your room and the comfortable bed. Our location is in fact great and we are happy that you made the most of your stay with us.Thank you again and we hope to welcome you back soon to try our wonderful restaurant The Montagu and The Churchill bar & Terrace.

King regards,

Michael J. Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed February 16, 2013 via mobile

Expensive and the rooms are on the small side. If you pay for a room view ask for a room overlooking the square to the front otherwise you pay more money for a view of a side street.

All that said, this is a classy place to live. The walk from Marble Arch tube station to the hotel becomes more residential and within minutes you find yourself away from Oxford Road and amongst the fortunate people who live in this area. The staff are attentive without being overbearing, snobbish or arrogant. The doormen brightened our days with a cheery greeting every time we crossed the threshold.

And here's the thing, coming back to the hotel after a day walking the streets of London became referred to as going home by my wife and I. We have stayed here twice now and enjoyed both visits.

  • Stayed February 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nick-n-Heth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, February 26, 2013
Thank you very much for taking the time to share your very positive feedback. We are happy to hear that you found our staff to be attentive and that our doormen brightened your days. Most of all we are delighted to hear that returning back to the Hotel after a busy day felt like coming home.Thank you again and we are very much looking forward to welcoming back on your next visit to London.

King regards,

Michael J. Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent, UK
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed February 16, 2013

My family and I stayed at this wonderful hotel on the occasion of my recent Investiture at Buckingham Palace. Were fairly well travelled and have stayed in many 5 star and premium hotels worldwide but the service we received during our stay far surpassed what we expected.

As soon as we checked in, we were upgraded which was lovely but it didn't end there; more surprises were delivered to our room and we were made to feel so welcome by everyone, The General Manager, Mr Michael J Gray introduced himself and made us feel so welcome. The staff could not have been more attentive; their service was second to none,

The location is fabulous, the breakfast was plentiful and no matter what you desired, it was made available. The eggs benedict was cooked to perfection.

Our stay was faultless and we can't thank the General Manager and his staff enough for making our special occasion even more special. If there is a bench mark, this hotel sets it.

Thank you so very much.

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, February 26, 2013
Thank you very much for your kind review on Trip Advisor. It was a pleasure to meet you and we really value your fabulous feedback. We are very much looking forward to welcoming you back soon.

King regards,

Michael J. Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, Virginia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 15, 2013

this is my favorite hotel to stay at while in London. The beds are super comfy. i love to go down to the montegue for a delicious breakfast. its also right in the heart of west end and theres always lots to do

  • Stayed April 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SurfingxIsxLife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, February 26, 2013
Thank you for taking the time to share you positive feedback. We are very happy to hear that our Hotel is your favourite in London and that you enjoyed the delicious breakfast in The Montagu.

Thank you again and we are looking forward to welcoming you back soon.

King regards,

Michael J. Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency London - The Churchill

Property: Hyatt Regency London - The Churchill
Address: 30 Portman Square, London W1H 7BH, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#96 Luxury Hotel in London
#100 Romantic Hotel in London
#130 Business Hotel in London
#139 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hyatt Regency London - The Churchill 5*
Number of rooms: 434
Official Description (provided by the hotel):
Situated in the heart of the West End, with views over Portman Square, this five-star hotel is perfectly placed for London’s main shopping areas and tourist attractions. Each of the hotel’s well-appointed guest rooms and suites offer extreme comfort in elegant surroundings. Guests can enjoy European ‘comfort’ food in The Montagu, award-winning Italian cuisine at Locanda Locatelli and cocktails in The Churchill Bar. This luxurious hotel offers the highest levels of standards and service. ... more   less 
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Also Known As:
Hyatt Regency London - The Churchill Hotel London
Hyatt London The Churchill
Hyatt Regency London - The Churchill England

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