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“top place to stay in London”

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Hyatt Regency London - The Churchill
Ranked #104 of 1,067 Hotels in London
Certificate of Excellence
Geneva, Geneve, Switzerland
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“top place to stay in London”
Reviewed October 10, 2012

Great location, amazing friendly staff, good food and wine and great soft comfy beds. staff always greet by name and make one feel at home. first class. the new bar should be a welcome addition as the restaurant area gets full at night with diners and drinkers. great singer/pianist as well.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gerard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, October 22, 2012
Very many thanks for your compliments towards the hotel and our team, we are happy to hear that your stay was a pleasant one. We will pass your kind words to our Front Office and Montagu Teams.

We look forward to your next visit.

Kind regards,

Michael J. Gray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,245 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (324)
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English first
London, United Kingdom
Level Contributor
148 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
Reviewed October 10, 2012

Large, centrally located 1970's era hotel close to Marylebone High Street, the Wallace Collection and Hyde Park. Efficient staff, recently redecorated rooms , bright public areas. Bedrooms clean and attractive with good aircon, power showers and comfortable beds. The Locanda Locatelli Restaurant on the ground floor is one of the best Italian restaurants in the world - you can dine there and have the meal charged to your room.

Pros : Great location. Parking available. Ten minutes walk to the shops, restaurants and boutiques around uber-trendy Marylebone High Street. Selfridges two minutes away. Rooms provide all that you would expect froma Hyatt in terms of comfort. Check in speedy and pleasant. Bonus points for having a room available three hours before official check in - a big plus for those coming in on the overnight from NYC .Shopped around and got a rate of $400 a night which is good value by London standards.

Cons : Big hotel with only three elevators. As a result getting to your room can be frustrating if there is a sudden surge of arrivals in the lobby. At the moment the bar is being renovated. This makes the lounge areas extremely busy. The Montagu restaurant is expensive with poor service - it took three attempts to get a glass of wine. Fish and chips undercooked so that the batter was gelatinous. Having a mediocre hotel restaurant is not the end of the world as there are lots of really good restaurants within a five minute walk. Turn down service worked two nights but didn't show up on the third.

Conclusion : Great location. Easy cab ride to the Heathrow Express from Paddington. Comfortable if uninspiring. Check in staff were a delight. Rooms comfortable. Hotel restaurant is mediocre in terms of food and service - poor food with attitude. The Locanda Locatelli restaurant by contrast is exceptional.
Would stay at this Hyatt again if I could get the $400 rate ( it's usually more expensive ) . Breakfast better eaten out of the hotel to avoid the rush and the $50 charge.

Room Tip: Try for a room overlooking Portman Square. The rooms at the back are dark and lower levels look onto...
See more room tips
  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KellyNebraska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, October 22, 2012
I would like to thank you for taking the time to write your feedback and share your experience with us. We appreciate your great comments about the hotel. Please be informed that we continuously work on improving our outlets and therefore I will share your comments with the team in order to improve the areas you have mentioned. Our brand new Churchill Bar & Terrace will open in November, which we are very excited about. We hope that you will soon have the chance to visit it as well.

We look forward to welcoming you again soon.

Kind regards,

Michael J. Gray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thessaloniki
Level Contributor
72 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed October 9, 2012

Best thing about this hotel is its location, so even if everything else was bad, it would have something in its favor.
However, the great location is complemented by the exceptional level of service provided by everyone working there. They are always polite & helpful, trying to make your stay as comfortable & enjoyable as possible.
Comparing it to the current prices of most hotels in post-Olympics London (outrageous!!!), one could even argue this one is within reason.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tassos-Petioula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, October 22, 2012
Thank you very much, your lovely comments have been shared among the hotel and we are delighted that your stay with us was memorable. We look forward to having the pleasure of welcoming you back soon.

Kind regards,

Michael J. Gray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 6, 2012

Great hotel and love the location..good value for money and one of the finest Hyatt properties...I would only hope the staff is a bit more welcoming, and help folks who are obviously struggling with the luggage...otherwise I will rate them very good

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sridharvenk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, October 22, 2012
Thank you very much for your review. We really appreciate your honest words about our hotel and team. It saddens me to hear that you did not feel warmly welcomed and therefore I will share your comments with the Front Office Team in order to improve the areas you have mentioned.

We look forward to seeing you soon!

Kind regards,

Michael J. Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 3, 2012

The breakfast at this hotel is fantastic, I highly recommend it
Overall, service was fantastic from concierge to bar to restaurant, everyone wanted to make sure we had a nice stay.
It was easy to get the main "tourist" attractions, and conveniently located near the tube.
I would love to stay here on my next visit to London.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank soviz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, October 22, 2012
First of all thank you very much for your great comments and I am happy to read that you enjoyed your stay with us.

We hope to see you again soon at Hyatt Regency London - The Churchill.

Kind regards,

Michael J. Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 2, 2012

Booked in for a Saturday night, Service was second to none. Very good reception,rooms smart and spacious. Did not have breakfast there as we were meeting friends. Drinks a bit expensive but you would expect that.
Would look forward to going back.

Room Tip: Some rooms have no view so ask.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, October 22, 2012
Thank you for the delightful feedback on your recent stay with us. We are happy that you thoroughly enjoyed the accommodation and we hope that you will soon have the possibility to enjoy our Montagu breakfast.

Kind regards,

Michael J. Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 1, 2012

We stayed at the Churchill in September of 2012. The hotel is very nice, though the restaurant is really expenisve and rather limited in the menu. The room was nice and clean and the bed was very comfortable. We got upgraded so they provided us access to the business lounge otherwise without that, the hotel is just a nice hotel in a nice area and you would have to pay extortionately for wifi. That was really strange as we travelled around Europe and in tiny Italian towns you get free wifi but apparently Hyatt Chruchill feels like they have to charge their guests. We were not impressed by this frankly. The location though is fantastic. You are two blocks away from Oxford Street and the marble arch tube station which is on the Central line. All in all a very nice stay.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mandyjava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, October 22, 2012
Thank you very much for your review and we appreciate your feedback of your visit. We are constantly reviewing our service levels and have noted your comments about the WIFI charges. At this time most of the hotels do charge for the service and our charges are in line with these. We do hope that this did not detract too much from your experience with us and that we will have the pleasure of welcoming you back to the hotel in the future.

Kind regards,

Michael J. Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency London - The Churchill

Property: Hyatt Regency London - The Churchill
Address: 30 Portman Square, London W1H 7BH, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#92 Luxury Hotel in London
#100 Romantic Hotel in London
#130 Business Hotel in London
#139 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hyatt Regency London - The Churchill 5*
Number of rooms: 434
Official Description (provided by the hotel):
Situated in the heart of the West End, with views over Portman Square, this five-star hotel is perfectly placed for London’s main shopping areas and tourist attractions. Each of the hotel’s well-appointed guest rooms and suites offer extreme comfort in elegant surroundings. Guests can enjoy European ‘comfort’ food in The Montagu, award-winning Italian cuisine at Locanda Locatelli and cocktails in The Churchill Bar. This luxurious hotel offers the highest levels of standards and service. ... more   less 
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Also Known As:
Hyatt Regency London - The Churchill Hotel London
Hyatt London The Churchill
Hyatt Regency London - The Churchill England

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