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“Very pleasantly surprised for Canary Wharf”

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Britannia International Hotel
Ranked #883 of 1,072 Hotels in London
Reviewed October 29, 2012

Large room, comfy bed, decent bathroom. Prompt service when I asked for ironing board etc. Breakfast extra but the room was very cheap so I think fair to charge additionally. 5 mins walk to Heron Quay on DLR - perfect. Check in guy fine but a smile would have helped......but it was about 11pm I guess. Very quiet too. If I had wanted it looked like there was quite a lively bar off of reception. Separate gym would be nice to try next time though not included in the price.

  • Stayed: October 2012, traveled on business
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Thank Alistair R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,574 - 2,580 of 3,947 reviews

Reviewed October 28, 2012

We stayed here for one night, a treat, our first night away since our daughter was born. Hence why we booked 4 star.

It all started well, arrived, and parked with ease, went to lobby, looked really extravagant. Checked in by a lovely lady and were told she had upgraded our room.
Sounded fabulous.

We stayed in room 1114 on 11th floor. Opened door to find a beautiful spiral staircase up to a decent sized room with a stunning view.

It's here the good bit stops. There was a weird sound, best described to be like a helicopter taking off. Didn't think too much of it when we arrived as had been caught in traffic and were running behind for our show at the O2.

When we got back the noise was still there, and as these things do, seemed much louder at night.

Had a bath in the jacuzzi style bath that didn't work then went to bed. Sat in bed we realised that not only was the noise loud but it actually made the bed and headboard vibrate.

Didn't sleep at all! Should have complained really but it was gone midnight and we were exhausted.

So to breakfast. Well, long ques, understaffed. We paid £10 each on check in for breakfast and feel ripped off. It was soggy, over cooked, the ham was cheap and nasty and the cheese was like rubber. And the croissants, well, so stale they could have been sat there all week. Coffee and tea in table lukewarm, it took 15 mins to get cups!

Checked out by same lovely lady but felt very cheated that our luxury 4 star treat was more of a cheap nasty noisy stay.

  • Stayed: October 2012
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1  Thank Bertiebeetle7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2012

The International is in the Middle of Canary Wharf. The check in was efficient but no more than that. The rooms are spacious, well laid out and quiet. Spread across 10 floors, Bathroom was tidy, and up to the standard of a corporate hotel. The Only down fall I can raise against the hotel is that the higher the ranking hotel employee, the ruder they got. The cleaners, the chief, the waitresses and bar staff were helpfull pleasent and always friendly. Shame their supierors weren't. Breakfast on Sunday was a shambles, far too many people arriving at the same time for breakfast but we stayed till Monday, and this was so much better. Food was good, and hot. Its the usual buffer affair.
The hotel is perfectly set for London sites, just a short tube ride to all sites and the DLR is on the door step too. Don't bring the car, there is parking but its limited first come first serve and £21 a day. Canary Wharf is a great place for all types of restaurants, all within walking distance. I doubt there would be anything that isn't catered for but if you prefer to stay in the hotel, there is a reasonably price restaurant and a Pizzeria too.
This is a excellent hotel to stay for a couple of nights to visit London.

  • Stayed: October 2012, traveled as a couple
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2  Thank MJD134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2012

My husband and I stayed at this over for two night. Everything is very clean and the rooms are spotless, it could do with a bit of an update but apart from that we coulnt complain it is a very well used hotel. We would stay there again.

  • Stayed: October 2012, traveled as a couple
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2  Thank lee_susan47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2012

Sadly this was probably once a fine hotel, as can be guessed from its wide use of quality marbles in the large open public areas, facilities (pool and spa etc), vista and location - one of the first large hotels built coincident with the development of Canary Wharf.

Unfortunately, our overall impression in October 2012 can best be described as dire or even dismal: this is a hotel in urgent need of considerable investment and good management.

Reception was quite unable without much wasted time to reconcile bookings made for consecutive nights but booked on different occasions. Across 2 instances, this took up 20 minues of our time to sort out.

Our room was generally clean but very tired: the bed was uncomfortable - too hard and over-sprung; the air conditioning control did not work and constantly re-set back to too high a temperature; the bathroom extraction vent needed urgent cleaning; the bedroom carpet was literally fraying at the edge. The pictures were ghastly and gave a strong impression of a Parisienne fin de siecle 'tart's boudoir'. Worse still, while all electrical items had test stickers, these were undated - ie quite meaningless. Furthermore, the hotel facilities guide stated that WiFi was only available in public areas or upgraded rooms: this is quite unacceptable in a hotel adjacent to one of London's thriving business area.

Hotel staff were demotivated, underpaid (most apparently on less than the 'London Living Wage' - we asked 2 separately) and poorly supervised, supported and trained - but very polite when engaged, almost worryingly so.

Breakfast was quite definitely the worst we'd ever experienced in a so-called '4 star' hotel: toast only cooked on one side and flabby from being stacked - even when asked for fresh toast, staff took away existing to re-toast it! Sausages and bacon only cooked on one side; white and under-cooked on other. Fried eggs had a thick skin from sitting too long under a fierce heater unit. Orange juice so cheap in quality that it was bitter; very small glasses to limit how much you can take without having to return. Coffee was pre-provided in filthy vacuum flasks on the table; on the first morning this was genuinely like mud in both consistency and taste. On the second, in fairness, it was far better. Tables were not cleared on arrival (insufficient staff on duty) though one waiter later started clearing our table from beneath us while we were still eating, as if we weren't there. We rather wished we weren't ...

Please avoid this hotel at all costs unless you can get the price down to budget levels (by booking well in advance). Then go elsewhere for breakfast and perhaps even to sleep too.

  • Stayed: October 2012, traveled with friends
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1  Thank patricklt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2012

Clean friendly good value nice and handy for the tube. slightly further than we thought for the appollo theatre but enjoyed our stay. Excellent service from the concierge. some nice shops nearby in the canary wharf shopping centre. slug and lettuce excellent service and gemerous portions

  • Stayed: October 2012
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Thank sharon b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2012

My husband I stayed at this hotel for one night on 12 October 2012. The hotel is in an ideal location very close to the O2 Arena, and a short distance from Canary Wharf tube station.

My first impression of the hotel was that it wasn’t a modern hotel, it had huge chandelier in the lobby, with dark wooden surroundings. Checking in was quick, and the staff were polite.

Our room was on the 11th floor, and in the evening the view over looking Canary Wharf was beautiful. It was very warm in the room, so we easily adjusted the temperature. The room was clean. It had dark chipped furniture probably been there since the hotel opened, it matched the rest of the dark wooden décor in rest of the hotel. It’s not a modern contemporary hotel, I realised this when I saw the bathroom. The tiles around the soap dish by the bath were discoloured and yellow, and there were a dozenor so tiles all discoloured along the bottom of the bathroom wall too. The bath was just your standard bath with an average shower head, and a shower curtain, which could have done with replacing.

The breakfast area was large, with a very good selection of cooked items and pastries and cereals. I liked that the knifes and forks and napkins were already on the tables as where the coffee and teapots.

I felt the Fire Exit instructions on the back of the door of the hotel should have been more clearer. There was no diagrams of where our room was and which way to head in case of an emergency. It stated ‘follow the nearest EXIT/STAIRWAY and proceed to the assembly point closing all doors behind you’ It then stated the ‘The designated assembly point is: Admirals Way’. It would have helped if the notice stated where ‘Admirals Way’ was. A concern if you’re a visitor from abroad and like myself don’t know London very well. Most hotels I've stayed in including top hotels and budget hotels always have diagrams. Perhaps Britannia could look into this?

The hotel could do with slight refurbishment and modernisation. If you’re looking for a contemporary and modern hotel then is not for you. Ideal if you’re attending an event at the O2.

I think if I needed to visit the O2 again I will probably look for an alternative hotel, and wouldn't stay at this hotel again, as I found it too expensive.

Room Tip: Our room over looked Canary Wharf and we could see the DLR, and trains going by, but as we were on t...
  • Stayed: October 2012, traveled as a couple
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2  Thank Princess766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Britannia International Hotel

Address: 163 Marsh Wall, London E14 9SJ, England
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#403 Luxury Hotel in London
Price Range: $54 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Britannia International Hotel 4.5*
Number of rooms: 530
Official Description (provided by the hotel):
Modern hotel situated in Canary Wharf, London's popular Docklands area. Canary Wharf, Jubilee line underground station is a 5 minute walk away. DLR stations South Quay and Heron Quay are within 5 minutes walking distance. Enjoy the shopping and lively atmosphere of Canary Wharf. ... more   less 
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Also Known As:
Britannia International London
Hotel Britannia International
Britannia International Hotel London, England

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