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“Nice hotel in a great location”

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DoubleTree by Hilton Hotel London -Tower of London
Ranked #256 of 1,077 Hotels in London
Certificate of Excellence
GreenLeadersGold level
Reviewed April 24, 2014

As the name makes clear, the hotel is very close to the tower of London. It's a great location for both tourists and business travelers (well, depending on where your meetings are), and it's a short walk to a tube station.

I only stayed one night, but had a good night's sleep in a well appointed, quiet room. The room looked like it had been renovated fairly recently.

I barely stayed long enough to take advantage of any services, but the staff encountered were all friendly and helpful. Check-in and check-out were very speedy and efficient, and the concierge provided helpful directions on how to walk to dinner.

The Doubletree is a reasonable value for the quality and location of the hotel. My actual preference is the Andaz (nicer hotel in my opinion and close to our offices), but it costs almost twice as much! As long as rates show such a disparity, I would be happy staying at the Doubletree again.

  • Stayed: April 2014, traveled on business
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Thank cillierabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,072 - 3,078 of 5,953 reviews

Reviewed April 24, 2014

the room is very clean and simple, all that you need, however, the room is very dehydrating , i woke up three times because coughing at midnight and lips drying out, the receptionists were generally welcome ( when you checked in ), but when we asked for help later, you will be asked your room number first. Obviously, we treat customers depending on what type of room you can afford. and what I do not like their service is also they try to sell more service when u check in, so do not surprise when you find breakfast is not included after paying £130 for a simple room.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Jiachen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this reviewResponded April 25, 2014

Dear 'Jiachen C'

We're really sorry to hear of your dissatisfaction from this stay.

Please may I ask you to contact our hotel switchboard number (0207 709 1000) and ask for Amy in the Executive Office? I can then put you in touch with our Front of House Manager Ioana, who would welcome an opportunity to resolve your concerns and to personally apologise for any misunderstanding that has happened.

Thank you and once again we are sorry you had left our hotel feeling this way.

Kind regards
Amy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2014

After choosing to stay at this hotel earlier in the year for pleasure it seem a shame not to stay again for business when the costs are equal to budget hotels in the vicinity. The hotel is immaculate, staff are accommodating, the rooms are fabulous and then there is the best bar/view in London for a relaxing beer. We have booked again to stay for a wedding in June, toughly recommended.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank jarobson1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2014

DoubleTree Hilton Hotel was worth every penny. The staff was helpful, hotel was up to date with the latest technology. The room was clean with breath-taking views. To top it all, The Sky Longue was amazing.

  • Stayed: April 2014, traveled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Dhara N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2014

Didn't stay at the hotel (colleagues did and their feedback was good), but had a drink with them at the 12th floor Skybar, and WOW, what an amazing view of the Tower of London, O2, Tower Bridge.

The drinks were slightly pricey, but it is all worth it for the view. Busy bar, slightly noisy due to wooden floors, but overall a great atmosphere, and can't wait to go back.

  • Stayed: April 2014, traveled on business
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Thank covrich123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2014

So - London hotels are all impersonal and 'functional' - NOT. Amazingly for the size of hotel the Double Tree managed to be personable, friendly and helpful. Room and hotel quality was excellent and a particular mention for front of house staff - Paggy and Iqbal - Brilliant!

  • Stayed: April 2014, traveled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank andrewyoung2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2014

Fantastic stay at DoubleTree Hilton Hotel: really nice staff, amazing room and lovely food and drinks. It is possible to get luggage stored in the hotel, even though you have checked out. The Sky Lounge makes lovely drinks and plays live music. The view is amazing. You can see the tower of London.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank MeganJohnston1993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel London -Tower of London

Address: 7 Pepys Street, London EC3N 4AF, England (Formerly Mint Hotel Tower of London)
Phone Number:
Location: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Green Hotel in London
#84 Family Hotel in London
#106 Romantic Hotel in London
#145 Business Hotel in London
#191 Luxury Hotel in London
Price Range: $138 - $472 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London -Tower of London 4*
Number of rooms: 583
Official Description (provided by the hotel):
At DoubleTree by Hilton, we know that the little things mean everything. These days, travel can be hard. At DoubleTree by Hilton we understand that, and every little thing we do adds up to creating a rewarding experience for our guests. This is evidenced through the signature warm chocolate chip cookies guests receive upon arrival, the advantages of the award-winning Hilton HHonors(R) guest reward program and our industry-recognized Culture of CARE that's been part of our DNA since 1985. ... more   less 
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Also Known As:
DoubleTree By Hilton Hotel London -Tower Of London England

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