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“Great potential, delivery lets it down with simple mistakes” 3 of 5 stars
Review of DoubleTree by Hilton Hotel London -Tower of London

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DoubleTree by Hilton Hotel London -Tower of London
Ranked #209 of 1,072 Hotels in London
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Great potential, delivery lets it down with simple mistakes”
3 of 5 stars Reviewed May 20, 2013

The hotel looks great, had some phone discussion with Guest Services earlier in the day, couldn't have been more helpful. However, upon arriving, the room which was booked as a triple, with single beds as show in the lovely photo was just one double bed. Took an absolute age for the hotel to deal with this and even then, they still didn't provide the three beds so one of us ended up on a folding bed, not what we paid for. Wrote in to complain and the hotel didn't even have the courtesy to respond.

Room Tip: It doesn't matter what you book, they will ignore it anyway
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  • Stayed May 2013, traveled with family
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank BigPod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
York, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 20, 2013

We have just spent the weekend at this hotel and can't really fault it, we had a corner suite which looked out over Tower Bridge, The suite was lovely and clean, the bed was comfortable and even my daughter had a good nights sleep on the roll out bed. We weren't affected by any noise from the street or from inside the hotel.All the staff were very approachable and friendly and we were blown away by the views from the sky lounge. The breakfast was good - lots of choice, although I'm glad we went down early as a queue had started to form by about 8.45am. Great location for getting around the city, the river bus stops at Tower Millenium pier which is a just few minutes walk from the hotel and is a good way of getting around if you don't like the tube. Would certainly stay again.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank sally B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 19, 2013

We just left this hotel after a 5 night stay. Honestly one of the nicest Hilton properties we've been at. Our room was spotless and bed was comfy (the pillows were rock hard but we're finding that throughout the UK.) The staff was courteous and helpful.

We had breakfast every morning on the property at the City Cafe. What a fabulous staff of servers they have. We were greeting every morning with a big welcoming smile and a happy "Good Morning". They all genuinely seemed happy to see us. Since I must eat gluten free, they happily served me gluten free toast every morning along with eggs. My husband ate from the breakfast buffet and was very pleased with the quality and selection of food. The coffee was hot and good.

We visitied the Sky Lounge one evening. Great view of the city. Drinks are pricey and the music is loud. It's worth the ride up to the 12th floor if to do nothing else but check out the view.

The location of the hotel was great for us as well. Right on top of the Tower of London and The Tower Bridge (save your money, see my review for that) and a convinent place to catch the hop on hop off bus tour.

Yep, we'd stay here again!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank travelingstar55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
2 reviews
5 of 5 stars Reviewed May 19, 2013

This is a very nice and modern hotel and hence hotel. It only opened a couple of years ago and hence all is clean and very nicely made. I like the Apple Computer in the rooms that can be used for internet surfing or TV etc. Staff is very friendly and helpful. Location is excellent for the city and located near the Tower Hill tube station. Can only recommend this hotel

  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Claude S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inverness, United Kingdom
Level Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed May 19, 2013

3 night stay at Hotel the day after our wedding prior to our honeymoon 2 months later. At check in upgraded to a Kings Suite thanks to Hilton Honours, reception staff knew it was our mini moon and congratulated us both on arrival. KIng's Suite was fantastic, bedroom, bathroom, separate toilet/washroom, large lounge dining area with huge Apple Mac TV and 2 mega comfy modern rocking chairs, free mini bar and snacks. Great choice of food at breakfast with something available to suit all diets, good on site eating choices for snacks or meals, Sky lounge offers wine and cocktails in a unique environment looking out over London excellent. Good location at Tower Bridge, tube station 5 minutes walk from hotel, would definitely stay here again on our next trip to London. Hotel provided a bottle of wine, chocolates and a card on our 2nd night which was a very nice touch, thanks to all who made our trip special.

Room Tip: Hilton honours membership benefits with room upgrade when available
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank shugmac62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
52 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 18, 2013

The rooms are fantasic, clean, spacious (especially for london). Bathrooms are great. Facilities are modern and nice.
Enjoy a drink at the roof top bar for a great view over london!
The area has everything you can wish for: tube station, river front, sights like tower bridge and the tower of london

Stayed March 2013, traveled with friends
Helpful?
Thank Mel977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yorkshire
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed May 18, 2013

Please take time to read all of this honest review albeit a little lengthy. This is our 4th visit, we initially visited when it was owned by Mint, and it just gets better with each visit since the change to Double Tree. Firstly we would like to tell everyone about the exceptional excellent team of staff who work there. Everyone at front of house seems to have a pleasant smile for all guests and nothing is too much trouble despite the challenges’ they are asked to resolve. One member of staff who outshines all is the Reception Manager Christian; he is one in a million, a truly amazing guy. During our last stay he demonstrated the ultimate in customer relations beyond belief nothing was too much trouble, and this was reflected down his chain of command. We experienced his kindness and professionalism through a difficult family time during our stay. His thoughtfulness and supportive care was above and beyond his call of duty. During our stay we also unfortunately experienced a fire alarm, however I can reassure all potential visitors to this hotel the conduct of the staff during this event was so professional we felt extremely safe, in our opinion they executed the evacuation in a cool calm manor, the fire marshal and her team kept everything under control and continued to support the guests during the whole evacuation, this procedure has obviously been practiced over and over again to work like ‘clockwork’. I guess having ‘test’ fire alarms helps this procedure work and can sometimes be inconvenient for guests but will enhance evacuation in the event of a real fire!!!!.This is the type of things that help you choose a hotel and determine if it is good or not, this hotel is better than good. During our visits we have stayed in a variety of rooms, suite 855 is the best (THANKS). All of the rooms are great, spacious well equipped all with modern kit and more than you’ll need, there’s lots of room reviews, and so we’ll not go into much detail. The breakfast is yummy, the staff in the restaurant extremely pleasant and helpful. During our stay they accommodated a late diner visit request when perhaps normally the restaurant would have closed; again demonstrating whatever time of day, the staff is dedicated to customer care and satisfaction, thanks. Location of the hotel is also a bonus; it is out of the loud city but close enough to jump on a tube just outside of the hotel and into the bright city lights. Once you’ve visited the sky lounge you’ll not want to go into the city too often the views are amazing.
If Double Tree by Hilton has a scheme for Employee or Team of the year award we would absolutely without a doubt nominate Christian Gomez and the staff of Double Tree by Hilton London -Tower of London for their commendable customer care. He is one special Manager of a team of special people.
Thank you to you all. Looking forward to our next visit, later on in the year.

Room Tip: Higher floor rooms may have better views
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank atina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel London -Tower of London

Property: DoubleTree by Hilton Hotel London -Tower of London
Address: 7 Pepys Street, London EC3N 4AF, England (Formerly Mint Hotel Tower of London)
Phone Number:
Location: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#84 Family Hotel in London
#106 Romantic Hotel in London
#146 Business Hotel in London
#160 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree by Hilton Hotel London -Tower of London 4*
Number of rooms: 583
Official Description (provided by the hotel):
At DoubleTree by Hilton, we know that the little things mean everything. These days, travel can be hard. At DoubleTree by Hilton we understand that, and every little thing we do adds up to creating a rewarding experience for our guests. This is evidenced through the signature warm chocolate chip cookies guests receive upon arrival, the advantages of the award-winning Hilton HHonors(R) guest reward program and our industry-recognized Culture of CARE that's been part of our DNA since 1985. ... more   less 
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Also Known As:
DoubleTree By Hilton Hotel London -Tower Of London England

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