The hotel looks great, had some phone discussion with Guest Services earlier in the day, couldn't have been more helpful. However, upon arriving, the room which was booked as a triple, with single beds as show in the lovely photo was just one double bed. Took an absolute age for the hotel to deal with this and even then, they still didn't provide the three beds so one of us ended up on a folding bed, not what we paid for. Wrote in to complain and the hotel didn't even have the courtesy to respond.
- Official Description (provided by the hotel):
- At DoubleTree by Hilton, we know that the little things mean everything. These days, travel can be hard. At DoubleTree by Hilton we understand that, and every little thing we do adds up to creating a rewarding experience for our guests. This is evidenced through the signature warm chocolate chip cookies guests receive upon arrival, the advantages of the award-winning Hilton HHonors(R) guest reward program and our industry-recognized Culture of CARE that's been part of our DNA since 1985. ... more less
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- Also Known As:
- DoubleTree By Hilton Hotel London -Tower Of London England