We were given a gift voucher for a couples' champagne spa session and had to book it in short notice before it expired.
It was pretty simple to book, I called through and there was plenty of availability. The lady gave us several options for our 2 hour session, we chose 11am-1pm.
We arrived at 10 mins early on the day (a Sunday), and were asked to wait and fill in the usual disclaimer forms. By 11:05 we were still waiting for us to be taken through and I was worried we might miss out on our time, as the voucher appeared quite strict regarding the duration of the spa session. We saw the staff chatting between themselves and laughing about the fact they had ran out of bath robes. by 11:10 we were taken to the changing rooms and asked to change into bathrobes, the only problem being they only had one, which they gave to me. My partner had to stroll about in his swimshorts for the entire time as the other bath robe never materialised.
The treatments were very relaxing, and we did not feel rushed at all. The therapists were very friendly and the treatment rooms were spacious, clean, warm and relaxing.
After the treatment, I was asked to wait in the relaxation room. The only problem being, we weren't taken on a tour of the facilities, so had no idea where we were going. Once we finally found it, it was worth it. Truly was a great room to relax in. The view itself could have been improved, the big windows overlooked the parking area in front of the hotel.
We had to ask the staff if we were still entitled to the champagne and strawberries which was part of the package, and only then did they bring it.
Overall, I would return again as I felt able to relax and the treatments were carried out very well.
1. a tour of facilities, so we don't have to wander around lost
2. bath robes - a must!
3. slippers would also be a nice touch - bare foot on cold stone floors ruined it a bit
4. staff organisation - (late start of session, no tour, no robes, no champagne until asked)
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