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Reviewed 4 weeks ago via mobile

The Novotel is a very convenient place to park when attending the nearby Apollo Eventim in Hammersmith. It’s not cheap at over £3 an hour, but very convenient if public transport does not work for you. A bit tight, so do park carefully if you have a big car.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank tanagogo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sightseer246651, Guest Relations Officer at Novotel London West, responded to this reviewResponded 4 weeks ago

Thank you very much for your feedback.

We very much appreciate your feedback.

Have a nice day ahead.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

Date of stay: January 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sightseer246651, Guest Relations Officer at Novotel London West, responded to this reviewResponded 4 weeks ago

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 5 weeks ago

I stayed in this hotel 17th to the 19th of january, as i was going to olympia,right from the start i was impressed, with the hotel.The check in staff were very good and the room was more than adequate.After unpacking my friend and i went to the bar, were we were welcomed by such lovely bar staff, they were very friendly and extremely professional.They all remembered what drinks we had and chatted with us, they were all fantastic over our stay and i would like to thank, the bar manager pooya and his fantastic team, andrea, simon, angela,viktoria,anais and sam.We didnt have breakfast in the hotel but we dined in one of the restaurants, i think it was called aroma, we had the buffet starter and main and we were not disappointed, once again the waitress and waiters were exceptional and the food delicious.On check out, once again the receptionist was very good.The suitcase storage porter who looked after our luggage after checkout was so lovely as was the young man on the ground floor reception, who ordered us a taxi, all in all i was a little nervous as i havent been to london and have heard that people are not friendly , my views have changed and i would love to stay at the novotel west again.Thank you to everyone who made our stay so enjoyable.

Room tip: we were happy with our room all round
Date of stay: January 2020
    • Value
    • Rooms
    • Service
Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sightseer246651, Guest Relations Officer at Novotel London West, responded to this reviewResponded 4 weeks ago

Thank you very much for your review.

I am sure your feedback will be well received by our mentioned team.

We are happy you did really enjoyed your stay and we are looking forward to welcome you back soon.

Have a nice day ahead.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2020

The Hotel is surprisingly large. 5 minute walk to the Train and bus stations. My room(upgraded) is relatively large with all the standard amenities. (ask for a city facing view, the rear view is quite dull). The gym is quite good as well. The breakfast although not included in my reservation was offered at £10 per day (i stayed for 6 days) and the breakfast was really good and ample variety was offered.
My only complain was the air conditioning in the room. It wasn't strong enough to ventilate the room. I had to open windows but it was a challenge to keep them open as well.
All and all my stay was pleasant and would definitely recommend this establishment to friends and colleagues.
Also, during check in please look out for Lorena. She is the absolute Queen of the Front desk and an total sweetheart. She will take care of you during your stay.

Date of stay: January 2020
Thank allend975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sightseer246651, Guest Relations Officer at Novotel London West, responded to this reviewResponded 5 weeks ago

Thank you very much for your feedback.

It is always a pleasure to receive a positive feedback.

I am sure Lorena will be more than happy when she will read your feedback.

Thank you very much and we hope to see you back soon.

Have a nice evening ahead.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2020 via mobile

Stayed here as close to theatre. Very close to various restaurants and underground.
The Hotel had extremely efficient and friendly staff. Very competitive hotel bar, and really great self service breakfast.
Underground car park had plenty of room but you pay extra.
The room was a bit tired, and although a no smoking room looked as if it had cigarette burns on the carpet.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank johnweedon1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sightseer246651, Guest Relations Officer at Novotel London West, responded to this reviewResponded 5 weeks ago

Thank you very much for your feedback.

It is always a pleasure to receive a positive feedback.

I am sorry to hear that your experience was not totally perfect.

At Novotel we strive to improve every day.

Thank you and have a nice day ahead.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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