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“Nice place to stay in”

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Novotel London West
Ranked #412 of 1,067 Hotels in London
London, United Kingdom
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice place to stay in”
Reviewed November 7, 2012

Because the service is in London about 1 week per month and that is why I had the chance to experience quite a few hotels.

Of all my favorite Novotel West. The rooms are spacious (usually get, even if they are single, a room with double bed and sofa) they can easily sleep 3-4 people (if we need it). Services are very good at the reception to clean the room.

Breakfast is OK, the only remark is that the same thing every day :). If you are a handy person then try to make book-ing at hotel with breakfast included because it is much cheaper. If you love to go out in the morning as the hotel then surely you can find a cheap breakfast at most pubs in London.

The internet is a little slow and quite expensive but for those who travel to visit London do not think it matters too much.

A plus in my opinion, is that some staff is novel and they serve you faster and better than other employees.

The hotel is in the Hammersmith area 2-3 minutes walk from Hammersmith tube station (from here you can take the subway 3 (District, Piccadilly and Hammersmith & City) of the 11 London Underground lines. Also have access to very many buses from Hammersmith bus station (end of the line for many buses).

The hotel is reached from the airport either by Piccadily (if you come on Heathrow) or by bus and tube GreenLine (if you come in Luton).

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cristina t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdwardHobson, Director of Sales at Novotel London West, responded to this review, November 8, 2012
Dear Sir / Madam,

Further to the review you placed on TripAdvisor, I wanted to thank you for the feedback therein.

We've worked very hard on the product and our service delivery over the last four years and I'm delighted to see from your review that that work now seems to be paying off in the form of happy guests; our raison d'etre.

Thanks again for your feedback, it's very easy to critisise so we're all delighted to hear such positive comments as yours - very many thanks.

Kind regards,
E HOBSON

Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Nantwich, United Kingdom
Level Contributor
3 reviews
Reviewed November 6, 2012

I use Novotel London West regularly for business trips and for London weekend breaks with family and friends and it's perfect for both. The staff are always welcoming, friendly and very polite, but never intrusive. Breakfast is a real treat, as is room service and the bar menu. The rooms are great and offer all the necessaries you'd expect, laid out in way that makes the most of the space without feeling pokey with a nice fast shower and a deep bath and very controllable air conditioning. The suites are just lovely!! Hammersmith tube is very close and on several tube lines which makes London very accessible. I like the fact that I'm not in the city centre, but it's still so close to be able to get back easily after an evening at the theatre etc. They also have a fabulous little gym perfect for a quick work out without having to leave the hotel! I travel for work alone and always feel very comfortable in the lounge and bar area with a book or my laptop. I wouldn't consider staying anywhere else!

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nankers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdwardHobson, Director of Sales at Novotel London West, responded to this review, November 8, 2012
Dear Sir / Madam,

Further to the review you placed on TripAdvisor, I wanted to thank you for the feedback therein.

We've worked very hard on the product and our service delivery over the last four years and I'm delighted to see from your review that that work now seems to be paying off in the form of happy guests; our raison d'etre.

Thanks again for your feedback, it's very easy to critisise so we're all delighted to hear such positive comments as yours - very many thanks.

Kind regards,
E HOBSON

Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
173 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed November 6, 2012

For the price of the rooms, you would expect a lot better. Great for convenience if you have an event there, but there are far better hotels a short walk from here. The room was old and a little worn, carpets were marked and filthy. The shower was leaking all over the place and the shower screen seal had gone and this caused water to leak all over the floor. Room was too hot, air conditioning unit useless. Wouldn't have minded for half the price, but not impressed at all. Breakfast was good, very busy and a bit chaotic though. Not going back.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 6, 2012

We loved staying here...while it was outside the major city, it provided all the modern conveniences as well as a full American breakfast buffet included! The rooms were spacious and by European standards quite over par. Toiletries included as well as a coffe pot and minifridge. Spotless! Would stay here again in a heartbeat!

Room Tip: Not sure...our room faced the side of the hotel, we were on the first floor..some rooms faced the pa...
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lbeemerz4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdwardHobson, Director of Sales at Novotel London West, responded to this review, November 11, 2012
Dear Sir / Madam,

Further to the review you placed on TripAdvisor, I wanted to thank you for the feedback therein.

We've worked very hard on the product and our service delivery over the last four years and I'm delighted to see from your review that that work now seems to be paying off in the form of happy guests; our raison d'etre.

Thanks again for your feedback, it's very easy to critisise so we're all delighted to hear such positive comments as yours - very many thanks.

Kind regards,
E HOBSON

Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Sussex, United Kingdom
Level Contributor
164 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 311 helpful votes
Reviewed November 5, 2012

Standard business hotel. Room is adequate with double bed, 2 seat sofa, tea and coffee making facilities and reasonable working desk. Bed mattress of poor quality foam and not very comfortable.
Wifi here is poor speed but free of charge. Breakfast is the usual large buffet. Parking is charged at GBP1.50/hour, so try not to bring a car. Aim for no more than GBP130 a night or go elsewhere..

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank avermes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotherham, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 5, 2012

Recently had a two night stay at The Novotel London West whilst taking in the sights in London. The Hotel is a 5min walk to Hammersmith Tube station & the busy town center of Hammersmith where the usual suspect of shops and fast food places can be found. The hotel is massive, 9 floors and hundreds of bed rooms, we compared it to staying at Disney land its that big, but the surroundings are nice and modern, looks like a recent refurb of the whole hotel has been carried out, which extends to the bed rooms. We had a normal double with a sofa bed for our son, all good in hear. Breakfast is of the buffet type, where english, contenental & pancakes can be found. The only moan of the weekend was that the english breakfast bits were cold and the toaster was poor. We never ate in the hotel as the prices were sky high. Would stay again as the location, service, price & cleanleness of the hotel were spot on, just please keep the bacon warm next time.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shandy015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdwardHobson, Director of Sales at Novotel London West, responded to this review, November 8, 2012
Dear Sir / Madam,

Further to the review you placed on TripAdvisor, I wanted to thank you for the feedback therein.

We've worked very hard on the product and our service delivery over the last four years and I'm delighted to see from your review that that work now seems to be paying off in the form of happy guests; our raison d'etre.

Thanks again for your feedback, it's very easy to critisise so we're all delighted to hear such positive comments as yours - very many thanks.

Kind regards,
E HOBSON

Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 5, 2012 via mobile

The hotel is near the Hammersmith Station and is convenient to either Heathrow or city centre. The hotel is clean and room reasonably spacious; graced by a bed that bestows a good night's sleep. The sound-proofing of the room is great. Breakfast is good, offering a generous variety. We had an executive room that supposedly offered free wifi - well, the cable internet is free if you have your own pc or if you went to the first floor reception - where you had to compete with a horde of Internet-starved kids for the 4-5 macs stationed there. One great service that the hotel provides is that you can park your excess luggage with the hotel while you went on tour.

Stayed November 2012, traveled as a couple
Helpful?
Thank Andrewng333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdwardHobson, Director of Sales at Novotel London West, responded to this review, November 8, 2012
Dear Sir / Madam,

Further to the review you placed on TripAdvisor, I wanted to thank you for the feedback therein.

We've worked very hard on the product and our service delivery over the last four years and I'm delighted to see from your review that that work now seems to be paying off in the form of happy guests; our raison d'etre.

Thanks again for your feedback, it's very easy to critisise so we're all delighted to hear such positive comments as yours - very many thanks.

Kind regards,
E HOBSON

Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel London West

Property: Novotel London West
Address: 1 Shortlands | Hammersmith International Centre, London W6 8DR, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , Hammersmith / Fulham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#287 Luxury Hotel in London
#303 Family Hotel in London
#349 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London West 4*
Number of rooms: 630
Official Description (provided by the hotel):
Ideally located for easy access to all of London’s key business districts as well as historical, cultural and social attractions, Novotel London West is also conveniently close to Heathrow airport and has excellent road and rail links to the rest of the United Kingdom. This large, modern hotel offers guests a selection of different dining options as well as an extensive fitness centre, secure on-site parking, business services and meetings and events facilities. ... more   less 
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Also Known As:
Novotel London West Hotel London
Accor London West
London Novotel
Novotel London West England

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