We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Good conference, OK hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Novotel London West
Ranked #407 of 1,063 Hotels in London
Newcastle upon Tyne, United Kingdom
Level Contributor
173 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Good conference, OK hotel”
Reviewed November 6, 2012

For the price of the rooms, you would expect a lot better. Great for convenience if you have an event there, but there are far better hotels a short walk from here. The room was old and a little worn, carpets were marked and filthy. The shower was leaking all over the place and the shower screen seal had gone and this caused water to leak all over the floor. Room was too hot, air conditioning unit useless. Wouldn't have minded for half the price, but not impressed at all. Breakfast was good, very busy and a bit chaotic though. Not going back.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

3,594 reviews from our community

Traveler rating
    871
    1,633
    705
    248
    137
See reviews for
1,128
842
253
898
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (327)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Ohio
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 6, 2012

We loved staying here...while it was outside the major city, it provided all the modern conveniences as well as a full American breakfast buffet included! The rooms were spacious and by European standards quite over par. Toiletries included as well as a coffe pot and minifridge. Spotless! Would stay here again in a heartbeat!

Room Tip: Not sure...our room faced the side of the hotel, we were on the first floor..some rooms faced the pa...
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lbeemerz4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdwardHobson, Director of Sales at Novotel London West, responded to this review, November 11, 2012
Dear Sir / Madam,

Further to the review you placed on TripAdvisor, I wanted to thank you for the feedback therein.

We've worked very hard on the product and our service delivery over the last four years and I'm delighted to see from your review that that work now seems to be paying off in the form of happy guests; our raison d'etre.

Thanks again for your feedback, it's very easy to critisise so we're all delighted to hear such positive comments as yours - very many thanks.

Kind regards,
E HOBSON

Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sussex
Level Contributor
161 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 311 helpful votes
Reviewed November 5, 2012

Standard business hotel. Room is adequate with double bed, 2 seat sofa, tea and coffee making facilities and reasonable working desk. Bed mattress of poor quality foam and not very comfortable.
Wifi here is poor speed but free of charge. Breakfast is the usual large buffet. Parking is charged at GBP1.50/hour, so try not to bring a car. Aim for no more than GBP130 a night or go elsewhere..

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank avermes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotherham, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 5, 2012

Recently had a two night stay at The Novotel London West whilst taking in the sights in London. The Hotel is a 5min walk to Hammersmith Tube station & the busy town center of Hammersmith where the usual suspect of shops and fast food places can be found. The hotel is massive, 9 floors and hundreds of bed rooms, we compared it to staying at Disney land its that big, but the surroundings are nice and modern, looks like a recent refurb of the whole hotel has been carried out, which extends to the bed rooms. We had a normal double with a sofa bed for our son, all good in hear. Breakfast is of the buffet type, where english, contenental & pancakes can be found. The only moan of the weekend was that the english breakfast bits were cold and the toaster was poor. We never ate in the hotel as the prices were sky high. Would stay again as the location, service, price & cleanleness of the hotel were spot on, just please keep the bacon warm next time.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shandy015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdwardHobson, Director of Sales at Novotel London West, responded to this review, November 8, 2012
Dear Sir / Madam,

Further to the review you placed on TripAdvisor, I wanted to thank you for the feedback therein.

We've worked very hard on the product and our service delivery over the last four years and I'm delighted to see from your review that that work now seems to be paying off in the form of happy guests; our raison d'etre.

Thanks again for your feedback, it's very easy to critisise so we're all delighted to hear such positive comments as yours - very many thanks.

Kind regards,
E HOBSON

Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 5, 2012 via mobile

The hotel is near the Hammersmith Station and is convenient to either Heathrow or city centre. The hotel is clean and room reasonably spacious; graced by a bed that bestows a good night's sleep. The sound-proofing of the room is great. Breakfast is good, offering a generous variety. We had an executive room that supposedly offered free wifi - well, the cable internet is free if you have your own pc or if you went to the first floor reception - where you had to compete with a horde of Internet-starved kids for the 4-5 macs stationed there. One great service that the hotel provides is that you can park your excess luggage with the hotel while you went on tour.

Stayed November 2012, traveled as a couple
Helpful?
Thank Andrewng333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdwardHobson, Director of Sales at Novotel London West, responded to this review, November 8, 2012
Dear Sir / Madam,

Further to the review you placed on TripAdvisor, I wanted to thank you for the feedback therein.

We've worked very hard on the product and our service delivery over the last four years and I'm delighted to see from your review that that work now seems to be paying off in the form of happy guests; our raison d'etre.

Thanks again for your feedback, it's very easy to critisise so we're all delighted to hear such positive comments as yours - very many thanks.

Kind regards,
E HOBSON

Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
england
Level Contributor
57 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed November 5, 2012

First impressions hotel is lovely, good location for central London transport links. For what we paid I really can't complain however if I had £120+ a night for this hotel I wouldn't be happy. Hotel room standard Novotel, clean and served its purpose. Breakfast wasn't the best, we were seated in what I can only compare as a canteen type room (think it was a conference room used as overflow) breakfast choice was good but didn't taste as good as it looked, tea and coffee was self service but lord knows how long it had sat stewing for. The majority of the staff were pleasant but not there to help or assist, they appear as if they can't be bothered. The computers in the lobby are either not working or swamped with kids, the lobby bar was also full with people sat with a coffee whilst their kids run riot. The hotel just doesn't have enough facilities for the amount of guests it can accommodate, on both evenings we were there, there was no seating available to have a drink. We did attempt to eat in the restaurant but when we enquired about the menu we were told they didn't open till 5.30, we explained it was for later in the evening and we were told to come back after 5.30, we went elsewhere.

Best advice stay away during half term

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lucaloo22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki, Finland
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 5, 2012

The place for conferences! Basic good quality, good premises and flexible service. No need to even leave the premises during the whole conference. Some tourists seem to stay here too, probably one reason being very easy access from Heahtrow by tube.

Room Tip: Try to find one near the elevators. Corridors are extremely long.
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank timotsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these London hotels
Hammersmith / Fulham
Holiday Inn Express London - Hammersmith
Show Prices
Show Prices
Show Prices
Hammersmith / Fulham
Best Western Plus Seraphine Hammersmith Hotel
St Paul's Hotel
#62 of 1,063 in London
4.5 of 5 bubbles 500 reviews
Hammersmith / Fulham
Adria Hotel
Adria Hotel
#233 of 1,063 in London
4.0 of 5 bubbles 682 reviews
Show Prices
Show Prices
Show Prices

Been to Novotel London West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel London West

Property: Novotel London West
Address: 1 Shortlands | Hammersmith International Centre, London W6 8DR, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , Hammersmith / Fulham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#282 Luxury Hotel in London
#303 Family Hotel in London
#349 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London West 4*
Number of rooms: 630
Official Description (provided by the hotel):
Ideally located for easy access to all of London’s key business districts as well as historical, cultural and social attractions, Novotel London West is also conveniently close to Heathrow airport and has excellent road and rail links to the rest of the United Kingdom. This large, modern hotel offers guests a selection of different dining options as well as an extensive fitness centre, secure on-site parking, business services and meetings and events facilities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, ACCOR, Hotwire, Travelocity, Cheap Tickets, Cancelon, getaroom.com, TripOnline SA, HotelQuickly and Hotel.de so you can book your Novotel London West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London West Hotel London
Accor London West
London Novotel
Novotel London West England

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing