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“Very nice”

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Novotel London West
Ranked #407 of 1,063 Hotels in London
Cleveland, Texas
Level Contributor
132 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Very nice”
Reviewed June 27, 2011

I stayed at the Novotel West for a week before a guided tour during the week of the Royal Wedding. After two weeks of traveling and seven different hotels I must say I highly recommend this one. Of all the hotels the Novotel had the BEST continental breakfast ever. I good selection for meat eaters and vegetarians, something that others do not have. The rooms are nice and clean. The hotel is located right across the street from the underground subway station and bus station. It was so easy to just walk across the street and take the tube anywhere you needed to go. One of the last nights here a high school was having their prom in the convention center attached to the hotel and it was so loud in my room I could hear the whole event like I was actually at the event. But that only happened once and I was so tired I fell asleep anyway. One negative thing is that the rooms don't really have air-conditioning like I am used to in the States. It was too warm in my room for me. I reported it to maintenance but it didn't change any. It wasn't too hot outside when I was there so I don't know if I'd have the same opinion in the summer or not. We only ate breakfast at the main buffet diner so I don't know how the food is there during the day. They have a fancy restaurant if you like little portions of fancy food and they have a bar. The bar has excellent food! Eat in the bar area. Oh, and this was the only hotel out of the seven we stayed in that had free internet service, that was very nice.

Helpful?
2 Thank loves2laugh29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdwardHobson, Director of Sales at Novotel London West, responded to this review, May 1, 2012
Dear Madam,

Further to the review you placed on TripAdvisor, I wanted to thank you for the feedback therein.

We've worked very hard on the product and our service delivery over the last four years and I'm delighted to see from your review that that work now seems to be paying off in the form of happy guests; our raison d'etre.

Thanks again for your feedback, it's very easy to critisise so we're all delighted to hear such positive comments as yours - very many thanks.

Kind regards,
E HOBSON

Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Value
  • Cleanliness
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paris
Level Contributor
66 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 27, 2011

Stayed here with work. Rooms big and comfortable. Location great (although not pretty!). Staff friendly. Food good.

Stayed June 2011, traveled on business
Helpful?
1 Thank mlohara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
107 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed June 26, 2011

Of the ten hotels we stayed in during our Cosmos Wonders of Europe coach tour, this was by far the best. It looked and felt like a first-class hotel. The decor was modern, there were ample lifts, the room was very spacious and the breakfast facilities were first rate. The staff were helpful and the location was handy to the Thames and Hammersmith high street. We found an excellent Italian restaurant (Villagios) just a short walk away on Hammersmith Road. The room had tea and coffee facilities, a fridge and good hifi facilities. There was free internet access in the lobby. All in all an excellent hotel.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Dr Bob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flint, Michigan
Level Contributor
135 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed June 20, 2011

We were on a tour of Europe, we started the tour at this hotel. It was clean, the rooms were a nice size and the hotel was easy to move about with several lifts, there was not a long wait to get to your room.

  • Stayed May 2011, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank daylate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdwardHobson, Director of Sales at Novotel London West, responded to this review, June 21, 2011
Dear Sir / Madam,

Further to the review you placed on TripAdvisor, I wanted to thank you for the feedback therein.

We've worked very hard on the product and our service delivery over the last three years and I'm delighted to see from your review that that work now seems to be paying off in the form of happy guests; our raison d'etre.

Thanks again for your feedback, it's very easy to critisise so we're all delighted to hear such positive comments as yours - very many thanks.

Kind regards,
E HOBSON

Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
59 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed June 14, 2011

Stayed 2 nights on a conference, was very good, nice, large room with a good view.
The breakfast queue was long, and it was hard to grab the staff to get a hot drink, the food was very good, breads in particuar.
Conference facilities were good, except the toilets were quite far.
Didnt eat in the restaurant apart from breakfast, the lunch that was put on was good though, and reasonably healthy.
Had a drink in the bar which was nice, if a little 'lobbysih' - we got a nice table in the window.
Room service food was good prices but i was too full to need anything in my room!
Staff were very friendly, although not many spoke good english!
It's well worth a walk down to the river as its only about 15 mins, there are some lovely pubs down there too to have a drink or a bite to eat.

I wouldnt book this hotel for a romantic, or sightseeing break really, its more nice/functional than nice/ luxurious.

  • Stayed June 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ROOMVITHAVIEW1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucestershire
Level Contributor
97 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed June 14, 2011

Stayed here on tesco points as we could not get a hotel in central london. This actually hand great tube links with very regular trains. Hotel was clean although breakfast on the first day we were taken to another room for breakfast where the food looked very over-cooked and was luke warm, next day though breakfast in the main restaurant was good.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank SuzieGloucestershire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel London West

Property: Novotel London West
Address: 1 Shortlands | Hammersmith International Centre, London W6 8DR, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , Hammersmith / Fulham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#282 Luxury Hotel in London
#303 Family Hotel in London
#349 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London West 4*
Number of rooms: 630
Official Description (provided by the hotel):
Ideally located for easy access to all of London’s key business districts as well as historical, cultural and social attractions, Novotel London West is also conveniently close to Heathrow airport and has excellent road and rail links to the rest of the United Kingdom. This large, modern hotel offers guests a selection of different dining options as well as an extensive fitness centre, secure on-site parking, business services and meetings and events facilities. ... more   less 
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Also Known As:
Novotel London West Hotel London
Accor London West
London Novotel
Novotel London West England

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