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“Good Hotel and Location”
Review of The Rembrandt

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The Rembrandt
Ranked #232 of 1,077 Hotels in London
Certificate of Excellence
Reviewed April 22, 2013

We chose this hotel as part of a package with British Airways. We liked it. Our room was modern, clean and larger than we anticipated with twin beds and a sitting area. Bathroom was large enough and modern. Beds were comfy apart from the heavy duvet cover which was too hot for me. This is a problem with many British hotels. The staff helped me sort out a minor problem. A warning to those arriving by car: drop the bags and leave immediately otherwise a cop will jump on you for parking in a loading zone. I just managed to talk my way out of ticket. The included breakfast was full English and very good.

  • Stayed: April 2013, traveled as a couple
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1  Thank texhills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarovahotels, Guest Relations Manager at The Rembrandt, responded to this reviewResponded May 2, 2013

Dear Texhills,

Thank you for your constrictive feedback.

I am pleased that you found your bedroom and bathroom to be larger than expected and that both were clean and comfortable. All of our beds now have duvets, as this is our guest preference. We also offer throws as some guests wish to have these for additional warmth. If you were too hot we would have happily supplied an additional fan and offered to change your duvet to a sheet and blanket, if you preferred.

I am sorry that your arrival at the hotel was not incident free; there is a dedicated 20 minute drop off point just to the left of the hotel for our guests use. This bay allows guests to load and off load their luggage in comfort. Our Concierge team are available 24hrs to assist guests with all aspects of their stay, be it assistance with luggage, making reservations or booking transfers and tours, our team are here to help.

Overall, I believe your experience was very positive and I hope you will return on your next trip.

Kind regards,
Lesley Denyer
Customer Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,594 - 1,600 of 2,832 reviews

Reviewed April 18, 2013

The location of this hotel could not be any better. Close to food, shopping, museums, sites and transportation.

The staff is helpful and courteous and the hotel is well maintained. I felt the cost was higher than reasonable, but other than that, would definitely stay here again.

  • Stayed: April 2013, traveled with friends
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2  Thank dmaleson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarovahotels, Guest Relations Manager at The Rembrandt, responded to this reviewResponded May 2, 2013

Dear Dmaleson,

Thank you for your descriptive review.
I am delighted that you found our location between South Kensington and Knightsbridge to be perfect as we do have everything on our doorstep, museums, great transportation links, sightseeing opportunities and varied and vibrant restaurants and bars.

Most hotels operate like an airline and rates vary due to supply and demand, invariably our lowest rates will be offered in advance and if a particular room type sells out then the rate will increase to the next, higher bedroom category. Booking in advance and choosing your preferred room type and rate from our website will offer the greatest flexibility and best discount.

I am pleased that our staff were helpful and courteous and that you felt we were are a well maintained and well presented property.
We look forward to welcoming you back and hope we can provide better value for money on your next stay.

Kind regards,
Lesley Denyer
Customer Services

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Reviewed April 18, 2013

My girlfriend and i where on this trip only the two of us.
The hotel was really nice, and had a really good location.
only 10 minutes walk to Harrods.

Close to both South Kensington station and Knightsbridge. So it was really easy for us to go around in london.

We came to the hotel and went to our room, but the bed was to small.
So we upgraded the room from a executive to a club room. And then hotel took responsibility of moving our bags from the first room to our upgrade room.

The only negative thing to say is that our Aircondition did not work, and we notified the hotel after the first night, but it did not get fixed while we stayed there.

Room Tip: If you are taking a boy/girlfriend trip like we did, then order a Club room, it is larger but more L...
See more room tips
  • Stayed: April 2013, traveled as a couple
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Thank Rasmusbp86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarovahotels, Guest Relations Manager at The Rembrandt, responded to this reviewResponded May 2, 2013

Dear Rasmus M,

Thank you for your positive and practical review of The Rembrandt.

I am sorry that you found the bed in your original room small. This would have been a standard queen size double. We do offer guests the alternative of a king size double which I have noted you accepted and upgraded to. It is our standard procedure to offer guests assistance to their bedrooms and with any subsequent room moves.

Any maintenance issues reported by guests should be dealt with immediately by our in-house team, so I am disappointed to note that we did failed to repair your air conditioning. Belatedly, please accept my apologies.

Overall, I believe that you and your girlfriend enjoyed you stay with us and I hope we have the pleasure of welcoming you back in the near future.

Kind regards,
Lesley Denyer
Customer Services

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Reviewed April 16, 2013

My wife and I stayed here for a few nights when visiting London in the summer. The hotel is in a nice area with many different restaurant options within 3-4 blocks, stores, public transit, parks, etc. Rooms were nice, easy to get in and out, and the breakfast buffet surprised us with how good it is for even "ugly Americans" like us. We had dinner at 3 restaurants within a few blocks and had good meals at all of them. I did my runs in a park near the hotel and we used public transit to do all of our site seeing, etc. After London we took the Eurostar train to Paris which I've done a couple of times and highly recommend, but book that train a few months in advance and it will save you a lot.

  • Stayed: August 2012, traveled as a couple
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1  Thank BadaBingosMaestro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarovahotels, Guest Relations Manager at The Rembrandt, responded to this reviewResponded May 2, 2013

Dear BadaBungosMaes,

Thank you for your very informative review of the hotel and the surrounding area.

It is always fantastic to receive the perfect score and I am delighted that you and your wife found all of the hotel facilities perfectly met your needs, including our extensive buffet breakfast!

As you have highlighted, locally we have so much to offer our guests be it diverse restaurant choices, amazing architecture to scenic parks – this area of London certainly does have it all!

We look forward to welcoming you both back to The Rembrandt.

Kind regards,
Lesley Denyer
Customer Services

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Reviewed April 15, 2013

Have been several times in this hotel, and finally I want to give my opinion about it.
Location for visit London is just perfect ( only 5 minutes walk far from South Kensington tube station), 5 minutes far from Harrods and surrounded by any kind of shops including minimarkets.
Hotel staff is always professional and committed to the customers. Rooms are way bigger compared to many other 4 star hotels in London (and in more than 20 years visiting London I have been in many of them), comfortable and always properly cleaned, breakfast is just lovely (mini muffins are just wonderful). Price quality ratio is very very high even though somebody could find it a bit pricey !! I recommend it for a romantic week end, for a business trip and also for a family trip.

  • Stayed: February 2013, traveled on business
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2  Thank Ginoroma65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarovahotels, Guest Relations Manager at The Rembrandt, responded to this reviewResponded May 2, 2013

Dear Ginoroma65,

Thank you so much for your lovely review, from a loyal patron it is most appreciated.

It is refreshing to note that you feel that our bedrooms are bigger by comparison to other London hotels and that our standards of cleanliness are extremely high. We take great pride to ensure that we offer our guests a quality product which is also considered good value for money.

It is fantastic to note you feel we are the perfect four star hotel and that we can easily accommodate a diverse range of clientele. I promise to have a delicious mini muffin waiting for you on your next visit!

Kind regards,
Lesley Denyer
Customer Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2013

We spent 2 nights at the Rembrandt after booking through British Airways. Even though we checked in very early (before 8am on a Saturday morning after getting off an night flight from the Middle East) the friendly folks at reception were able to find a room that was ready and we were able to check in early, relax and have a shower before having the full day to explore London.

The hotel is in an older building in the trendy South Kensington area, but the rooms are modern, clean and well equipped. The free WiFi is a nice touch and the reduced day rates available for guests at the next door health club and spa was appreciated.

Breakfast (included in the rate) was an ample and extensive hot and cold buffet with a large variety of fruit, cold cereals, hot food, breads and pastries. Fresh juices and tea and coffee are served too. The hotel also offers traditional afternoon tea and cream tea.

The staff were friendly and helpful.

  • Stayed: April 2013, traveled as a couple
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1  Thank Samantha L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarovahotels, Guest Relations Manager at The Rembrandt, responded to this reviewResponded May 2, 2013

Dear Sliscio,

Thank you for your detailed review of The Rembrandt.

I am delighted that we were able to accommodate you at 8.00am! We can never guarantee an early check-in, but our team always strive to accommodate our guests as quickly as possible; we do appreciate that some guests have travelled a long way.

Aquilla Health & Fitness is adjacent to the hotel and for a small daily fee our residents can enjoy all of the facilities including the swimming pool - a hidden bonus for this area.

We strive to cater to all of our guests' dietary requirements, however, sometimes it is nice to indulge and what better way than by enjoying a traditional Afternoon Cream Tea, perfect indulgence!

Our team look forward to your next visit.

Warm regards,
Lesley Denyer
Customer Services

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Reviewed April 13, 2013

We really enjoyed our 9 night stay at The Rembrandt! The staff was friendly and helpful. The room was a nice size with comfortable bedding. The complimentary English breakfast each morning consisted of a buffet with many tasty options. The hotel was located a quick walk from the tube station, connecting to points near and far. We will definitely return to this hotel on our next trip to London.

Room Tip: I would recommend twin beds, which appeared wider than normal rather than a standard double.
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  • Stayed: March 2013, traveled with friends
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1  Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarovahotels, Guest Relations Manager at The Rembrandt, responded to this reviewResponded May 2, 2013

Dear Karen S,

Thank you for your very positive review following your 9 night stay at The Rembrandt.

Full English breakfast is included in all of our rates and we strive to offer a wide selection of quality products which cater to all of our guests' dietary requirements.

Our dedicated team is on hand to offer a polite, professional and helpful service which allows our guests to enjoy their time at the hotel, to make the most of all of our facilities whilst exploring our fabulous capital.

I am pleased that you enjoyed all aspects of your stay and look forward to welcoming you back on your next visit.

Kind regards,
Lesley Denyer
Customer Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Rembrandt

Address: 11 Thurloe Place | Knightsbridge, London SW7 2RS, England
Phone Number:
Location: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Spa Hotel in London
#127 Family Hotel in London
#155 Business Hotel in London
#168 Luxury Hotel in London
#201 Romantic Hotel in London
Price Range: $182 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Rembrandt 4*
Number of rooms: 194
Official Description (provided by the hotel):
The Rembrandt Hotel is located in Knightsbridge, tastefully combines elegant Edwardian architecture with contemporary design and is ideally located with exclusive access to designer shops and many of London's famous museums. Guests can relax with a drink or light meal in the 1606 Lounge Bar or enjoy a delicious Carvery in Palette Restaurant. Guests of The Rembrandt also have access to the adjacent Aquilla Health and Fitness Centre at a reduced rate. ... more   less 
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Also Known As:
The Rembrandt Hotel London
Rembrandt Hotel London
The Rembrandt London, England

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