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“Hotel Bliss!” 5 of 5 stars
Review of London Marriott Hotel Kensington

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London Marriott Hotel Kensington
Ranked #234 of 1,069 Hotels in London
Certificate of Excellence
Toronto, Canada
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Hotel Bliss!”
5 of 5 stars Reviewed January 23, 2013

Stayed here for 10 nights over the Christmas and New Year and absolutely loved it! Family of 4, with 2 kids. We upgraded to an Executive Suite and got breakfast included. Room had 2 queen beds. Staff were very nice and friendly. Hotel room was clean and service was excellent. Breakfast could do with some sprucing up. They had the same stuff every morning. Pancakes were too hard. Muffins could be varied. The best thing was that we could get complimentary alcoholic drinks from 5.30 to about 10 pm! The worst thing was we couldnt get the kids out of the nice room! Aw well, we had a wonderful stay and thank the staff for making it so! Excellent location - we saw the fireworks near the London eye from our 8 th floor room! Subway or tube is just steps away and there is a Sainsbury and Starbucks across the street.

Room Tip: Higher floors are nicer.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 8beaver8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,272 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (265)
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Stowmarket
Level Contributor
88 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 stars Reviewed January 15, 2013

I can't comment on a stay at this hotel, although years ago we did stay here and it was fine. My three friends and I ate lunch here on Saturday and found it to be a very disappointing experience.
We all ordered clam chowder. Well, there was not a clam in site. It seemed to have been made with double cream rather than fish stock. There was no taste of curry. There were lots of bacon bits full of fat and bone. I ordered Philly and steak, thinking it would be Philadelphia cheese. Imagine my surprise at processed cheese slices. There was a mix up over our 3 for 2 vouchers, which was sorted amicably in the end. The restaurant was cold. The waitress only managed to pour water into three out of four glasses. Come on Marriott- this is not your usual high standard.

  • Stayed January 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Service
Helpful?
2 Thank HeatherStowmarket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chiba Prefecture, Japan
Level Contributor
180 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 stars Reviewed January 13, 2013

We stayed here on a trip to the UK for New Year - 5 nights. The hotel is about 5 minutes walk from Gloucester Road tube station along Cromwell Road. Earls Court station is actually closer but a more complicated walking route.

The area is good for many reasons - reasonably convenient for the museums, including the V&A Museum which is less than a mile away. Hyde Park is fairly close for a morning walk and you can hire cycles from the park entrance (the stand is part of the 'Barclays Bicycle Hire' system). Also, there's a supermarket almost opposite the hotel itself, and a wide variety of cafes and restaurants nearby. It's a nice area for a stroll.

The service is excellent (usually!). Last time we came, maybe 2 years ago, the check-in guy was very helpful suggesting local places to go, without having to be asked. We assumed he was just a compulsively chatty person, although we got the same thing this time from someone else. Perhaps it's some Marriott thing, but anyway, they were very personable and friendly. We were impressed.

The rooms were nice, modern, although this time a bit smaller than the last time even though we paid more. I guess there is a certain 'luck of the draw' involved.

The facilities were OK, but could be improved a little. The lobby PC crashed every time we tried to print boarding passes, so the front-desk staff helped out with their own PC. Still, they seem to have some strange system running on the guests' lobby PC that isn't so reliable. WiFi speed was OK but it's slightly pricey.

The only thing that annoyed us when we arrived was it took a very long time to get checked-in. One of the front desk staff was dealing with some quite involved problem, and no-one opened another check-in. We waited. Soon there were three people at the concierge desk, and no-one thought to come over or call anyone. I went over and tried to get their attention. They were deep in conversation. After some initial patience, then a few very obvious attempts to make eye contact with passing staff, finally another staff member happened by and helped out. That's the one hint for the staff - if someone's waiting, don't assume someone else is dealing with it, check. And if you're the busy one on the front desk, and see others waiting, call someone.

Still, that glitch in the service excepted, service was good.

Room Tip: Away from the lift is a good idea, and probably a higher floor is better. Some floor 2 rooms look di...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank mjb1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staffordshire
Level Contributor
259 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed January 13, 2013 via mobile

The Marriott Kensington is a very good example of a hotel within the group.
Overall service was good, the front desk team were very friendly and helpful.
Hotel very clean and well looked after.
Very comfy beds and love the soft pillows.
Bathroom a little dated, although there was a great supply of towels.
Bar area nice, although as you would expect a bit on the pricey side.
Good location as we were going to the Royal Albert Hall which was walkable from the hotel.
Overall very good and would stay there again.

  • Stayed January 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Helen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed January 11, 2013

Found a great deal on this hotel and was pleasantly surprised. The hotel is located in a lovely part of Kensington and close to many attractions including Hyde Park. In less than 10min you can walk to the Tube station...can't beat that.

All-in-all, this is a great hotel with an ideal location, the rooms were clean and the staff was helpful. I'd return to this hotel should my travels take me back to London.

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank SL1NYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Juliet, Tennessee, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 7, 2013

We stayed at this hotel while visiting London. We were flyihg to Dublin, and this required going to the subway/tube before people were up. The consierge rolled both our suitcases 4 blocks down tthe main road with us so we could get to the airport on time. That was totally above normal expectations. I highly recommend this hotel!

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Yvonne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rainhill
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 6, 2013

My wife and I stayed at the hotel over the weekend 14th to 16th December, 2012. Unfortunately my wife took quite seriously ill and we had to seek urgent medical assistance. The reception staff were most helpful and pointed us in the right direction for this medical aid. Our room was also cleaned earlier than scheduled in order for my wife to avoid being disturbed and our check-out time was extended without charge (fortunately not required).
My wife has now fully recovered.
Many thanks to the staff who on a number of previous visits have always been courteous and attentive.
Alun (and Lucy) Williams .

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Alun W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about London Marriott Hotel Kensington

Property: London Marriott Hotel Kensington
Address: 147 Cromwell Road | Kensington, London SW5 0TH, England
Location: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#178 Luxury Hotel in London
#180 Family Hotel in London
#221 Romantic Hotel in London
#225 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — London Marriott Hotel Kensington 4*
Number of rooms: 216
Reservation Options:
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Also Known As:
Marriott London
London Marriott Hotel Kensington England

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