on arrival we were asked for id & a £20 deposit which was not stated when we initially paid for the room. The man manning reception hardly spoke any English so communicating with him was difficult. We were only told what number our room is, no offer to carry any baggage or showing us where the room was. When we did find the room (using the stairs as a lift was no where to be seen) it was very small. This wasn't a massive problem as there was only two of us in a double room. We looked up to see huge cracks in the ceiling (room 15), dust in the bathroom, on the lights and window sills. The windows were single pained, definitely not good in a busy city like London, as we could here traffic even at 3am!! We were also greeted by a tacky sign on the balcony door stating that we couldn't go on the balcony?! The mattress was uncomfortable, as it was thin and the old steel frame rattled. Breakfast in the morning was worse than the room to be honest! After eventually finding the room hidden in the cellar we were hugely disappointed with what was to come. 2 selections of cereal? No toast ready? No interaction with the staff? No hot breakfast? Orange juice clearly wasn't fresh and the tea and coffee had been sat there, i dread to think how long! The room breakfast was situated in was crammed with tables and there was even a leak in the room? Right next to the lamp? Really dangerous? I currently work within a hotel in Cheshire, so I am fully aware of the standards a hotel should meet. I will never return to this hotel, nor recommend anyone. Ought to be shut down. Discusting!!
- Official Description (provided by the hotel):
- 18th-century corner period-listed building that combines Victorian and modern design, with all our 49 rooms fully refurbished. Just a few minutes' walk from Paddington tube and train station (with an express service to Heathrow airport), we are less than 5 minutes' walk from Hyde Park and just 2 miles from Buckingham Palace. ... more less
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- Also Known As:
- Hotel Prince William
- Prince William London
- Prince William Hotel London, England