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“A weekend in London”

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Mercure London Bridge
Ranked #301 of 1,068 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Norwich, United Kingdom
1 review
“A weekend in London”
Reviewed February 8, 2013

The room was pretty small and unbearably hot. We couldn't have the window open as it was too noisy outside so we had to request a fan from reception (arrived very quickly), which helped us get a better night's sleep than we otherwise would have done. Other than that, the reception staff were lovely, the hotel was lovely and clean and a great location for walking up to Covent Garden, Chinatown and the theatre district. And the New Zealand Sauvignon Blanc was delicious, but expensive!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank An0n1331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure-Bankside, General Manager at Mercure London Bridge, responded to this review, February 27, 2013
Dear An0n1331,
Thank you for your feedback. I am pleased that our team lived up to your expectations.
We’ll be sure to look into the points that you have raised makes improvements where necessary. I hope we can welcome you back to Mercure London Bridge Hotel some time in the future. Do feel free to call me on +44 207 902 0800 or email me on h2814-rd@accor.com to discuss further.Kind Regard, Giovanni Di Marco Operations Manager on behalf of Florian Jourdier General Manager
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Nuneaton, United Kingdom
Level 5 Contributor
70 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed February 4, 2013

Visited for a one night stay and were very impressed.

We had pre booked a parking space (small car park at the rear) and due to traffic we were on a very tight schedule.

I went to reception via the car park and was advise to nip back to the car and they would open the gates and then we could check in.

The receptionist was Cecelia Adjei who I am sure had checked in lots of people already but she was amazing. She checked us in v quickly, advised us where everything was, booked a cab for us and all this was done with a smile and a real passion for customer service which is so often lacking in chain hotels.

As I said we were in a rush and thanks to Cecelia we were in our cab in 10 minutes.

On leaving on Sunday morning she was working again and she was as friendly and professional as the day before.

One suggestion re rooms. If possible ask for a room at the back of the hotel as otherwise you are overlooking the main road which is quite busy even at weekends.

Will we go again - sure will and you have a true star in Cecelia who really impressed us and "made our stay"

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michaeldevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure-Bankside, General Manager at Mercure London Bridge, responded to this review, February 27, 2013
Dear Michaeldevon,
'Well above average' Wow, what fantastic feedback! Thank you for your review. Your compliments and encouraging words will work towards maintaining high standards of service always.
Cecelia is very touched by your kindness and I agree she has “a real passion for customer service”. She is relatively new to the team it is a privilege to have such a professional onboard.
Our entire team take pride in delivering the highest possible service for all our guests and it is a pleasure to offer our undivided attention.
We look forward to welcoming you back to the Mercure London Bridge hotel very soon.
Kind Regards, Florian Jourdhier
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Knutsford, United Kingdom
Level 6 Contributor
104 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed January 30, 2013 via mobile

When public transport is so good in London why would you chose a hotel a good 10 minutes walk from the tube station? London Bridge in name suggests its closer to the river than it is and southwark street is a dull uninspiring address. Service very welcoming and privilege room ok. I can find better choices in the city though for the £160 B&B rate paid.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Autobiography88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure-Bankside, Front Office Manager at Mercure London Bridge, responded to this review, February 27, 2013
Dear Autobiography88,
Thank you for your feedback.
As you have noted we are a short distance away from London Bridge by foot and have excellent transport facilities serving the area. We apologies for any confusion you experienced and look forward to welcoming you back soon. Kind Regards, Florian Jourdhier
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norwich,england
Level 4 Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 28, 2013

We stayed for two nights in a privilege room with a kingsize bed courtesy of our Tesco Clubcard vouchers,the deal included breakfast.As well as a hot and cold buffet there was a freshly cooked option,had eggs benedict on Sat and smoked haddock with a poached egg on Sun.Room was excellent with bathrobe,slippers,upgraded toiletries,minibar.For anyone wanting a Southbank experience the location is superb with the foodie heaven of Borough Market,Tate Modern and the Shard all nearby.For those wanting to travel to Covent Garden the RV1 bus stop is right outside the hotel.

Room Tip: Try to obtain an upgrade to a privilege room
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank frankmol62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure-Bankside, General Manager at Mercure London Bridge, responded to this review, February 26, 2013
Dear frankmol62,
So glad you had an enjoyable time at Mercure London Bridge Hotel! We very much appreciate the feedback and we hope to see you again soon.
Kind regards,
Florian Jourdhier
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London
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 27, 2013

Everyoone at this hotel will go put of their way to make your stay comfortable.

The food is super, the wine is wonderful. The team will get to know you and ensure your needs are met.

I have never seen such consistent customer service.

The rooms are clean, comfortable with comfy beds.

I really can't say enough about the great service here, great location as well. Perfect hotel for business or leisure.

Thank you!

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EmmalloydLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure-Bankside, General Manager at Mercure London Bridge, responded to this review, July 14, 2013
Dear EmmalloydLondon,
WOW! What a fantastic review! Thank you very much for sharing your thoughts on here.
It’s great to hear that our service is valued and consistent.
Another comment about our comfy beds, great food and wines also. We very much appreciate the feedback and we hope to see you again soon.
Kind regards,
Florian Jourdhier
General Manager
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Ayrshire
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 24, 2013

We arrived at this hotel on a cold dark snowy evening after a day's travelling. The receptionists couldn't have been nicer or more welcoming and check-in took literally one minute. The normal tariff for this hotel is very expensive however we took advantage of the Tesco Club Card deals which equals unbeatable value for money AND we were given a Privilege Suite!

The lift is interesting - a bit of a bumpy ride! The corridors from the lifts to the room were a bit awkward when manoevering suitcases as we had to pass through several sets of doors to get to our room (although to be fair we were offered help with our luggage when we checked in). The room itself was spacious and very well equipped, seating area with both sofa and chairs, plenty room for suitcases etc. Mini bar/fridge, the usual tea and coffee facilities BUT also an expresso machine, complimentary water and oaty biscuits which was a nice touch. The bathroom could have done with a separate shower cubicle rather than just hanging above the bath and it wasn't particularly good. We visited one of the Mercure's sister hotels in Greenwich, London, recently and it beats this one as far as bathroom facilities are concerned.

The bed, though, gets top marks - I have to say it was one of the most comfortable I have EVER slept in!

The hotel has good facilities generally, a gym open 24 hours a day, 24 hour room service and a bar/restaurant. The bar was deserted though, on the Friday and Saturday night with no atmosphere, but then, if you are in London for the weekend, you're not going to want to spent the evenings in the hotel bar!

Breakfast was very good - wide selection of both hot and cold and couldn't fault it. Service was very good and all the staff, without exception, very friendly and helpful.

The location of the hotel is good too. You are five minutes from the Tate Modern with St Pauls just across the new millenium bridge. The nearest tube station is Southwark and is also just five minutes away. For provisions, there is an M&S, WH Smith and Tesco Express all adjacent to the hotel - essentials for travellers!

In summary, a good base for London and a very friendly efficiently run hotel. Excellent value IF you use the Tesco Clubcard deal. Otherwise, it would be way out our price bracket. The 'Value' score noted with this review is only for the Tesco Deal.

Room Tip: Take advantage of a Privilege Suite if youi are offered one.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HauditandDaudit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure-Bankside, General Manager at Mercure London Bridge, responded to this review, February 15, 2013
Dear HauditandDaudit,
Many thanks for the review, your compliments and feedback are very much appreciated. I am glad the snow did not affect your trip too much!
I will be sure to pass on your positive comments to the staff regarding their service and also the kitchen and restaurant teams regarding your experiences in the Loft restaurant. As you mentioned the location is great surrounded by world famous attractions including the Shard, London Eye and Shakespeare’s Globe. The transport facilities serving the area are great with London Bridge and Southwark station only a short distance away and there is option to take the Clipper on the River Thames and travel by boat! We are spoilt for choice.
We are continually upgrading and improving the services and facilities in the hotel. Currently we are refurbishing the lobby area and I assure you when completed it will be great!!
I hope we can welcome you back to the Mercure London Bridge Hotel again very soon.
Kind regards,
Florian Jourdhier
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Valley Stream, New York
1 review
Reviewed January 23, 2013

The location was good, easy access to underground rail, bus, & taxi. The front desk staff (and all other staff we encountered) was always very corteous and helpful. They took care of all our questions regarding travel to various sights/locations.The restaurant carried good meals, and was accessible 23-24 hours each day. The room was clean, warm, and comfortable.
My wife and I enjoyed our stay, and would certainly recommend this hotel to our friends.

Room Tip: Ask for help in selecting room, by including number of pieces of luggage that will be kept in the ro...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure-Bankside, General Manager at Mercure London Bridge, responded to this review, February 14, 2013
Dear Anthony C,
All of us here at the our hotel very much appreciate your compliements. We genuwinely love to hear that the service we provide is pleasing to our guests.
We look forward to welcoming you back at Mercure London Bridge Hotel soon!
Kind Regards,
Florian Jourdhier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure London Bridge

Property: Mercure London Bridge
Address: 75 - 79 Southwark Street, London SE1 0JA, England (Formerly Mercure London City Bankside)
Phone Number:
Location: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#45 Green Hotel in London
#222 Luxury Hotel in London
#283 Family Hotel in London
#334 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure London Bridge 4*
Number of rooms: 144
Official Description (provided by the hotel):
Mercure London Bridge is a flagship Mercure hotel located in the centre of London. Enjoy famous nearby attractions such as Borough Market and the Shard, whilst being surrounded by nearby shops and art galleries. On entering this charming hotel, you'll sense its unique atmosphere, making you feel at home. Every detail in the hotel has been carefully considered with your comfort in mind. Experience the hotel restaurant, Marco's New York Italian, courtesy of celebrity Chef Marco Pierre White. The hotel is suited for business hotel stays in London, as well as leisure stays, with 4 flexible meeting rooms for events or conferences for up to 60 people with AV equipment and a dedicated host. Enjoy internet access throughout the hotel. Mercure London Bridge is perfectly located for some London shopping, a cultured day out or some London sightseeing, being situated on Southwark Street, only 8 minutes from Borough Market and an 11 minute walk to London Bridge Station. ... more   less 
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Also Known As:
Mercure London City Bankside Hotel London
Accor London City Bankside
Mercure London Bridge England

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