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“Comfortable and Good Location”
Review of Imperial Hotel

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Imperial Hotel
Ranked #564 of 1,077 Hotels in London
Reviewed November 17, 2013

I stayed here for a week from Nov 8-16. The hotel has its flaws and is older(built in the 60s) but I know many people who have spent 2 or 3 times as much for a hotel in London and were probably not much more comfortable than I was at the Imperial. I found the room and public areas to be very clean...just worn in places. The fixtures/furnishings and tile in the bathrooms were probably redone in the last 5 years. The bathroom ceiling could stand a fresh coat of paint. This is a large busy tourist hotel and there was lots of wear and tear in places. The pluses were plenty of hot water, clean bedding with duvets, decent hot breakfast and coffee included, windows that open and free wi-fi. The breakfast buffet room was really busy in the morning but people were moved through efficiently...lots of staff to clear tables and replenish food. The location was great at the Russell Square tube station and a few blocks from the British Museum. The bottom line is that you could do far worse elsewhere at this pricepoint.

Room Tip: Rooms facing the park receive a fair bit of street noise..
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  • Stayed: November 2013, traveled as a couple
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1  Thank beachfinder2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 16, 2013 via mobile

You expect cleanliness from a hotel room, but not here. the window panes were stained, the bed had a stain of what looked like blood on it! the windows are so thin you can hear very thing outside as if you were actually there, they were so badly insulated that when you came back into your room that also felt like you were outside. we only had breakfast for food in the place and that was mediocre, the sausages were obviously Tesco value horse sausage or something, the fried eggs were more hard boiled than fried. Reception staff that we briefly spoke to were helpful enough to tell us where our room is just not how to get to it. Cleaners cleaned room nice and early so make sure the don't disturb sign goes up! you can share restaurant with any other of the "Imperial" hotel chain.
Overall I won't be staying in an Imperial Hotel again!

Stayed: November 2013, traveled as a couple
Thank mistaste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2013

Friendly helpful staff. When we booked in, we had been upgraded to an Executive Twin free of charge. Lovely room, clean and really comfy beds. Would definitely recommend, and will stay again. Breakfast good. Large room.

  • Stayed: November 2013, traveled on business
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Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2013

When we arrived, thought the ground floor was lovely, different shops, bars etc. Felt differently when we were shown to our room. Very old and worn out furniture. Really cheap kettle that took ages to boil, as well as very limited wardrobe space. But, the location was brilliant!! We were on the main road, but we were facing a lovely park. The hotel was also within walking distance of a lot of decent bars and restaurants. The location made up for the condition of the room, and I know this may sound stupid, but we would definitely stay there again.

  • Stayed: September 2013, traveled as a couple
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Thank shell62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2013

One of the most basic and fundamental requirements of any hotel room is a comfy bed. Not one that appears to have been either slept in by an elephant or any American tourist.
The single bed I had for two nights recently was the worst I’d ever slept in, the mattress was totally shot, I’d have been better off on the floor. OK, the single rooms are basic and in fact there’s nowhere else to sit other than the bed, but this piece of furniture was even more tired than I was each morning!
This hotel’s basic services are adequate for the price, but the beds leave a great deal to be desired.

Room Tip: Check the Mattress!
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  • Stayed: November 2013, traveled on business
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Thank kelebek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2013

Nicely located in Russell Square not far from the tube station, this hotel offer decent small rooms. Not a hotel in term of service, reception staff are doing just technical transaction with no friendly contact. Breakfast is very limited & table clothes are so dirty specially if a client was served before you. They'd better offer rooms prices on bed only basis so client can choose.
Rooms are very small and housekeeping service is awful. My rooms was always not well cleaned, sheets are not changed for the whole 5 nights. It is a real mess.

  • Stayed: November 2013, traveled on business
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Thank Eddychahine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2013

I was suprised to read some of the reviews. I thought the staff at the hotel were all friendly and helpful. It is not a 5 star hotel so don't expect a top notch place and yes the rooms and corridors do need a facelift but the bed was comfortable and the bathroom was fine. Basic toileteries were provided (shower/shampoo) and there is tea and coffee making facilities which is a big bonus with London prices. I had packed a hairdryer but one was provided in our room.
It is worth asking for a quiet room to avoid some of the traffic noise.
We didn't have any problem getting seated for breakfast and there was cereal and cooked breakfast (buffet sytle). Tea and coffee were also served but I did find the tea rather weak.I took a couple of extra tea bags with me for the room.
We had a drink in the quiet bar and the prices were reasonable.
Check in time is normally 2pm but we managed to get access to our room a bit earlier so that was a bonus. You can leave suitcases in the reception area for 50p per case, alot cheaper than Kings Cross station!
Would probably book to stay there again.

Room Tip: Rooms facing the courtyard tend to be quiter, more so if you get a higher floor.
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  • Stayed: October 2013, traveled as a couple
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Thank Ann2810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Imperial Hotel

Address: 61-66 Russell Square, London WC1B 5BB, England
Location: United Kingdom > England > London > Bloomsbury
Amenities:
Bar / Lounge Casino and Gambling Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#4 Casino Hotel in London
Price Range: $123 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Imperial Hotel 3*
Number of rooms: 448
Official Description (provided by the hotel):
The Imperial Hotel is the flagship of Imperial London Hotels. We're proud of it for a reason. Offering breathtaking views over London's greatest public square, it reflects every ounce of our dedication to service and value. Like all our hotels, the Imperial combines a remarkable location with the great facilities and friendly service of a family-run business. At the Imperial, though, while the price remains extremely reasonable, we add an extra dash of something special. The location is remarkable, connecting guests to the rest of London in minutes. In addition to the central Atrium Bar & Cafe, facilities include a casino and a gift shop. Restaurants and cafes offer plenty of choice to families and business travellers alike. Indulge in the intriguing delights of Coffee and Candy. Enjoy a late night at the Night and Day Bar, serving classic pub fare at great prices. And relax; we've been doing this since 1837, and we know how to make your stay a restful one. ... more   less 
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Also Known As:
Imperial Hotel London, England
Hotel Imperial London

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