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“Frayed at the edges” 3 of 5 bubbles
Review of Imperial Hotel

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Imperial Hotel
Ranked #553 of 1,086 Hotels in London
Wellington, United Kingdom
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Frayed at the edges”
3 of 5 bubbles Reviewed February 15, 2013

This 'family-run' hotel needs to pull itself out of the 20th century. It really is like going back in time The staff are friendly enough (especially the lovely night porter, Ron, who was lovely and entertaining) but the whole fabric of the hotel is dated, tired and badly in need on love and attention. The room was clean enough but drab, the bed uncomfortable. But worst of all, as a woman on my own, I did not feel secure in the room as the lock was dodgy and there was only a flimsy bolt for internal security on the door.

The breakfast was OK made all the more interesting by the grandly dressed waiters. Like I said, all a bit last century (but not in a quaint way).

Location-wise, very good. Close to St. Pancras/King's Cross/Bloomsbury.

Value for money? Not so good, you can do better if you search around for late deals. I probably wouldn't stay there again unless I got a really cheap deal.

Room Tip: Noisy on the Square, better to ask for a court yard room.
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  • Stayed February 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank tessa2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,912 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (429)
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  • English first
  • Finnish first
  • French first
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English first
Northamptonshire
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed February 14, 2013

Room was tidy, bathroom had some mould growing on the ceiling, probably due to a leak from the room above. Management need to invest in some new towels. The bath/shower towels we were provided with were not much bigger than a hand towel and so thin. There was no obvious control on the central heating system so slept with window open, however in the early hours I could hear a guy talking on his mobile across the courtyard, outside the casino. The porter I spoke with was very helpful and provided me with a customer complaints form. I have received a reply from the Hotel, but not iall the issues were addressed. On a high note, the dining room was in stark contract to the bedrooms by way of decor and the breakfast very acceptable.

Room Tip: Even if you book a double room you may still be given a twin. A case of first come first served.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank sheranorthants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Budapest
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed February 12, 2013

If you want to chose a hotel for reasonable price, this can be a good option in London for the value you get. The reception and breakfast service people are very helpful. The room is OK, we got a family room and it is fine. The price included wifi in the room. The bathroom ventilation is not ok only, but the room was clean. On Sunday morning housekeeping could be more patient with those guests who are not leaving, we could have also used the do not disturb sign. English breakfast was fine.

  • Stayed February 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ExcellenceBudapest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed February 10, 2013 via mobile

Our group of 4 (aged between 22 and 48) stayed in 2 twin rooms as part of a superbreak deal from edinburgh. The hotel was clean, comfy beds and a great location. It's walking distance from kings cross station, Oxford street and covent garden. I've read some of the other reviews of the hotel and would say that anyone complaining clearly expects too much from a 3 star hotel. If you want luxury then pay more! Yes the decor is a wee bit tired but its a great base from which to explore London. If you'd like a quiet room then ask, ours had some traffic noise but lovely views over russell square. breakfast was also really good and we found all the staff helpful. We'd all definitely stay here again. Our weekend was £158 per person which included return rail travel from edinburgh and 2 nights b&b.

  • Stayed February 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Danej1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
81 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 bubbles Reviewed February 8, 2013

Stayed here for 3 nights on Contiki in a twin single room with a friend. Hotel is very modern and clean. Key system is annoying though as there is only one key per room attached to a large metal stick so you have to check in your key whenever you leave and carry your room receipt with you to get it back.

Room was spacious enough to fit our luggage. The room overlooked the hotel entrance (I can't remember the room number). Beds were positioned about 1 meter apart, separated with a bedside table and were comfortable to sleep in. Power points were only available on the desk so you couldn't charge devices next to you. Our room had it's toilet in a separate ensuite to the ensuite with the shower and vanity.

Room was serviced everyday.

Decent breakfast selection though the servers are like hawks. They hover near the tables, eagerly waiting to refill your coffee cup.

Hotel is located very close to the Underground. It's about a 3-5 minute walk from Russell Square.

  • Stayed January 2013, traveled with friends
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
Helpful?
Thank Katrina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ylojarvi, Finland
Level Contributor
5 reviews
4 hotel reviews
3 of 5 bubbles Reviewed February 4, 2013

The view from the hotel room was nice with a small park and old buildings. Also the location is good. The hotel building is in a walking distance from many sites to visit and only a couple of minutes walk from the train station (underground) to move further. You can easily get here from Heathrow by train (subway) without any changes so that is a pleasant surprise when carrying big luggage.

I stayed on the 8th Floor. The traffic noise was a bit bad and the windows of the hotel do not prevent the noise. If you want the room to be quiet and plan to use the nights for sleeping, I recommend to have ear plugs with you. You might perhaps want to know beforehand that almost all voices from the room can be heard in the hallway, too, and partly through the walls.

The bathroom and toilet were renovated and very clean. The bath is big enough to relax, and there is also the shower if you prefer that instead. However, i found it a bit odd to have a separate toilet without a place to wash hands, but i guess with the present architecture the hotel can't do much about it.

The beds are small and have wheels that make the bed feel unstable. The duvet was just a blanket which reminds me of camping. I hope they do upgrade the room with new bed covers and perhaps also pillows.

There was a chair in the room with totally worn textile. I did not miss a seat, so the interior would have been better without the chair than to leave that kind of piece to the room. You can see the same kind of sloppiness in the hallway as the walls are cracked next to the doorway. Some fixes would give a better overall look in the hotel.

My thanks to the people who clean the rooms. The room was always really tidy and we got new towels and soap when needed.

I shared the room with my colleague. Yet, they had only one key to us. This means that guests sharing a room really have to co-operate and to be ready to wake up if the other one wants to come later back to the hotel. There was also the routine with a small paper note that includes your room number. When leaving the hotel, you leave always the key and when getting back, you need to show the paper with the room number to get the key back. Not too convenient. At least in Finland people are already used to carry the card key with them and hotels do have more than one key to the room. I would not mind about leaving the key to the hotel, but it is a major trouble if the room includes only one key.

The breakfast worked with the same paper system: you have to show the paper to get in to the breakfast. The breakfast was good for people who love eggs, beans and bacon. I liked the fresh grapefruit. They served the tea or coffee to the table which was a nice effort from the staff.

  • Stayed January 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Klietsala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
170 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed February 2, 2013

The hotel is really well located, close to the Russel Square tube station of the Picadilly Line (the same line that goes to Heathrow), so you can get there with all your luggage without having to change lines. It's close to a lot of restaurants, and you can walk to Covent Garden and the Camden Market in 15 to 20 minutes. Again, being close to the tube station allows you to get to every interesting part of the city in about 10 minutes. The room is really clean and overlooks the Russel Square, and it has tea and coffee machines. The breakfast is really good too. The only "odd" thing would be the keyring, which is a really long metal rod. You have to leave it at the hotel, so there is no need to carry it around, but it is still annoying. But that's only a minor issue, I really recommend the hotel.

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MonicaL22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Imperial Hotel

Property: Imperial Hotel
Address: 61-66 Russell Square, London WC1B 5BB, England
Location: United Kingdom > England > London > Bloomsbury
Amenities:
Bar / Lounge Casino and Gambling Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#5 Casino Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Imperial Hotel 3*
Number of rooms: 448
Official Description (provided by the hotel):
The Imperial Hotel is the flagship of Imperial London Hotels. We're proud of it for a reason. Offering breathtaking views over London's greatest public square, it reflects every ounce of our dedication to service and value. Like all our hotels, the Imperial combines a remarkable location with the great facilities and friendly service of a family-run business. At the Imperial, though, while the price remains extremely reasonable, we add an extra dash of something special. The location is remarkable, connecting guests to the rest of London in minutes. In addition to the central Atrium Bar & Cafe, facilities include a casino, a hair salon and a Chinese herbalist. Restaurants and cafes offer plenty of choice to families and business travellers alike. Indulge in the intriguing delights of Coffee and Candy. Enjoy a late night at the Night and Day Bar, serving classic pub fare at great prices. And relax; we've been doing this since 1837, and we know how to make your stay a restful one. ... more   less 
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Also Known As:
Imperial Hotel London, England
Hotel Imperial London

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