Whilst we weren't expecting luxury we were expecting a basic level of comfort and convenience for our one night stay. Had we been staying longer we would almost certainly have moved hotels.
The convenience comes from a location close to both the piccadilly and central lines and the West End. The comfort was however unfortunately lacking. The bathroom taps in our room were fitted too far away from the sink which meant that unless the taps were turned on full, the water would pour onto the bathroom surface - the unfortunate result (with children) being that the bathroom flooded within 10 minutes of us arriving. The rooms were not soundproofed which meant that the constant noise of traffic, sirens and shouting throughout the night wasn't conducive to a good nights sleep - contrary to some of the other reviewers, our mattresses were fine albeit we needed to make use of the sofa bed which had springs almost visibly sticking out of it.
The staff were for the most-part friendly - although we were told that we couldn't check-in an hour early without the receptionist even checking the system to see whether the rooms were available. Having said that the hotel staff were accomodating in allowing us to push back our check-out time back by an hour.
Overall not a great experience, the hotel is in desperate need of investment.
- Official Description (provided by the hotel):
- The Imperial Hotel is the flagship of Imperial London Hotels. We're proud of it for a reason. Offering breathtaking views over London's greatest public square, it reflects every ounce of our dedication to service and value. Like all our hotels, the Imperial combines a remarkable location with the great facilities and friendly service of a family-run business. At the Imperial, though, while the price remains extremely reasonable, we add an extra dash of something special. The location is remarkable, connecting guests to the rest of London in minutes. In addition to the central Atrium Bar & Cafe, facilities include a casino and a gift shop. Restaurants and cafes offer plenty of choice to families and business travellers alike. Indulge in the intriguing delights of Coffee and Candy. Enjoy a late night at the Night and Day Bar, serving classic pub fare at great prices. And relax; we've been doing this since 1837, and we know how to make your stay a restful one. ... more less
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- Also Known As:
- Imperial Hotel London, England
- Hotel Imperial London