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“Won't be going back...”
Review of Imperial Hotel

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Imperial Hotel
Ranked #569 of 1,068 Hotels in London
Oxford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Won't be going back...”
Reviewed January 2, 2013

Whilst we weren't expecting luxury we were expecting a basic level of comfort and convenience for our one night stay. Had we been staying longer we would almost certainly have moved hotels.

The convenience comes from a location close to both the piccadilly and central lines and the West End. The comfort was however unfortunately lacking. The bathroom taps in our room were fitted too far away from the sink which meant that unless the taps were turned on full, the water would pour onto the bathroom surface - the unfortunate result (with children) being that the bathroom flooded within 10 minutes of us arriving. The rooms were not soundproofed which meant that the constant noise of traffic, sirens and shouting throughout the night wasn't conducive to a good nights sleep - contrary to some of the other reviewers, our mattresses were fine albeit we needed to make use of the sofa bed which had springs almost visibly sticking out of it.

The staff were for the most-part friendly - although we were told that we couldn't check-in an hour early without the receptionist even checking the system to see whether the rooms were available. Having said that the hotel staff were accomodating in allowing us to push back our check-out time back by an hour.

Overall not a great experience, the hotel is in desperate need of investment.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jcraiguk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Curitiba
Level 4 Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 1, 2013

Stayed for three nights. Reception was very helpful, as well as the housekeeping service. Our room was ready and clean when we arrived - including LED TV, comfortable bathtub, clothes ironing machine, tea maker etc. Actually, nothing to complain about. Breakfast was excellent, healthily varied! Waiters were very prestative!

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JulianaCleto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicestershire
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 15, 2012

Stayed for just one night. Reception was very good and our room was ready even though it was before noon when we arrived. Room clean and looked as if it had been updated. Breakfast very good and plenty of choice and waiter service good, Overall would stay again.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RubyLeicestershire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beaverton
Level 5 Contributor
78 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed December 14, 2012

This is the second time I stayed in imperial hotel and both times I felt it was over-priced. There are great places to stay on Sussex Garden that are the same price and provide better service.
When checking in the receptionist seemed to hate that we were bothering her. We then had to step to the side 6 meters to then ask for the key to our room. It seems odd to do this and ask another person for our key when it is just as close to the woman checking us in. While there were not other customers in line. This isn't where the weirdness ended though. When I got to my room I found that the internet needed a password which I wasn't supplied on my card. I called the receptionist and was transferred to the internet specialist who told me the password was too complicated to give over the phone and I needed to go back downstairs. I did this and got the password. Super simple password actually, only 7 characters in uppercase. I tried the internet and it did not work well. I had a total of 2-5 minutes every 4-5 hours. I called for assistance and was told do you have the right password??? and he said the password quite easily over the phone. After that he said that the internet was probably down right now. He did not check and it never got better in the 3 days I was there. Please do not advertise for Wifi if you do not have working wifi.
We wanted to eat breakfast at the hotel the first morning we were there. We talked to the receptionist and asked if we could pay for breakfast. She told us that we had to go up to the restaurant and pay there. When we got up to the restaurant we were told that they cannot accept payment, it must be done at the reception desk. We then had to go back downstairs to let the receptionist know.

All in all there were many of these inconveniences and inconsistencies. Why put up with this if you don't have to?

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank MA1900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these London hotels

Newcastle, United Kingdom
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 12, 2012

Having stopped in other hotels in London at similar prices, both me and my partner agree this is the best we have stopped in so far. Thoroughly clean room, tasty breakfast with plenty of choice and excellent waiter service. Room to a very good standard, although this time we were put in a top floor room and despite extra blankets on the bed this room was very chilly. Apart from this another very pleasant visit at this hotel and after 3 visits we would be more than happy to return.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chelsea_gray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 4 Contributor
45 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed December 2, 2012

When judged by London standards, its spacious and cheap. It therefore represents good value! (That is, the rooms are pretty small and it costs a bit when viewed against just about any other city in the world).

The included breakfast is great, but the location is superb. Just around the corner is the Russel Square tube station - wait in line for the elevator to street level; DO NOT walk up the stairs if you have luggage.

On many packages, dinner is included on your first night. That leave a bit to be desired in the Saracen Restaurant where service with a grimace is the order of the day.

All in all, it's a good location with adequate rooms at the right price.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andyg16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed November 30, 2012

Good for a quick stop. Very good food. Attentive service at breakfast.
Room basic would have liked more tea coffee and milk for more than one small cup, and a shower cap in the bathroom where there were shower facilities.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Imperial Hotel

Property: Imperial Hotel
Address: 61-66 Russell Square, London WC1B 5BB, England
Location: United Kingdom > England > London > Bloomsbury
Amenities:
Bar / Lounge Casino and Gambling Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#5 Casino Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Imperial Hotel 3*
Number of rooms: 448
Official Description (provided by the hotel):
The Imperial Hotel is the flagship of Imperial London Hotels. We're proud of it for a reason. Offering breathtaking views over London's greatest public square, it reflects every ounce of our dedication to service and value. Like all our hotels, the Imperial combines a remarkable location with the great facilities and friendly service of a family-run business. At the Imperial, though, while the price remains extremely reasonable, we add an extra dash of something special. The location is remarkable, connecting guests to the rest of London in minutes. In addition to the central Atrium Bar & Cafe, facilities include a casino and a gift shop. Restaurants and cafes offer plenty of choice to families and business travellers alike. Indulge in the intriguing delights of Coffee and Candy. Enjoy a late night at the Night and Day Bar, serving classic pub fare at great prices. And relax; we've been doing this since 1837, and we know how to make your stay a restful one. ... more   less 
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Also Known As:
Imperial Hotel London, England
Hotel Imperial London

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