We had lunch here on Christmas Day and were disappointed with the quality of the food and the service.
The food was definitely below standard, tasteless and some dishes were cold. It wasn't food you'd expect from central London nice hotel.
The waiters were inattentive and unprofessional eg the canapés were dumped on our table before our drinks order had been taken and some had fallen over, and we had to ask for our bill three times etc. The managers were polite and welcoming but seemed a little out of their depth (probably because of useless staff).
All in all it was very disappointing. Such a shame as the hotel is so beautiful and the ideal location for Christmas lunch. If the food and service improved we would go back.
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- Also Known As:
- Durrants Hotel London, England