I have stayed at this hotel 4 to 5 times a year for the past 18 years or so. Recently it changed from a Conrad to a Wyndham property.
If you are looking for a good central London location this hotel does not meet that criteria. It’s located in the Chelsea Harbor area and a cab ride to Knightsbridge is UKP 10 and Piccadilly Circus UKP 14, more if there is heavy traffic as there usually is. At one time the rack rates, given the standard of the hotel, made sense with its suite accommodations and services but the rates have recently increased dramatically so that it is possible to find a 5 star hotel with a more central location, if one also takes the cab fares into consideration, at a lower rate.
I can only recommend the Marina view rooms with balconies which have odd numbered rooms and definitely not the non Marina view rooms that back onto rail tracks. The hotel is also located under the Heathrow flight path where an aircraft passes overhead every 90 seconds from 5am to 11pm if the winds are blowing from the west as they normally are.
Services within the hotel are expensive, room service $10 for a pot of tea, $20 for a laundered shirt. Very few places to dine in the area, a pub and a couple of expensive restaurants, otherwise its a cab ride.
The Concierge team are excellent and go out of their way to help, good contacts for show tickets
Housekeeping has recently improved, some renovations are needed however, phone system, new TV’s.
All that said I like the hotel, the views of the Marina and the River Thames are calming in busy London, the air conditioning is excellent so for business trips it worked for me for many years but it seems they are pricing themselves out of the market.
- Official Description (provided by the hotel):
- Elegant All-Suite Hotel located in the Chelsea Harbour on the River Thames, offering stunning views of the river & harbour. ... more less
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- Also Known As:
- Wyndham Grand London Chelsea Harbour Hotel London
- Wyndham London
- London Wyndham
- The Chelsea Harbour Hotel London, England