Had I paid the website rate (£317 incl tax, no breakfast) I think I would have wept. As it was, I had booked through lastminute's secret hotels for £174 - which is still too high IMO but bearable.
Check in was slow - I had to sit and wait while they processed my booking, as did several others - and when I did eventually reach my room, it was a smoking room, complete with ashtray. I immediately went down to Reception to request a non smoking room, but none were 'clean' or available. At 3pm. I was too exhausted by this stage, so resigned myself to a sinus headache and returned. (Ventilation worked but I would not book a hotel again which could not guarantee a non smoking request).
Rooms themselves are fine (though if mine was a refurbed example, I hope they kept the receipt, the design and style is dated and the upholstery needs a good deep clean) - with a small hallway, sitting area with sofa, armchair and desk, tea and coffee making facilities, minibar with fresh milk carton, kettle and a desk/work area.
There are large flatscreen TVs in both the sitting area and the bedroom. There is a good sized bathroom with toilet and bidet in its own compartment, 2 sinks, bath and walk in shower - which was very good.
Initially I was worried about noise - I have never seen so many people either sitting in the corridor (my room was near the lift) or with doors open holding loud conversations with extended families (?) and/or friends. Inside my room and with the bedroom or sitting room doors and TV on it was quiet however.
Aircon in the sitting room was anaemic, fortunately with the window open and with a cool breeze was not a problem.The bedroom window would not open at all but the aircon worked better and would be necessary during a hot spell. Esp as you are under the final approach path to Heathrow and can hear planes loudly every minute or so. (This did not bother me unduly but it is not what I would want for this rate of hotel for a treat or special occasion stay).
Room service food was relatively reasonably priced and there is a 24 hr Lebanese menu which I imagine would be good as it caters to a large Middle Eastern clientele (who presumably don't mind or don't use the hilarious room service charge of £115 for a 700ml bottle of gin; £144 for Grey Goose mind).
The mattress was uneven, one side was noticeably more worn than the other but the pillows and linens were good.
Location wise this is an oddity. Chelsea Harbour is an attempt to redevelop a brownfield site with in my view, mixed results. The hotel is surrounded by upmarket apartments but the landscaping leaves a lot to be desired and it is frustrating for public transport. Imperial Wharf (overground) gets you to West Brompton. The C3 bus is better for Knightsbridge (change of bus) or Earls Court but it is a taxi (or chauffeur) ride to anywhere resembling shops and restaurants - there is a pub on Lots Rd within walking distance and that's about it.
In short there are better places for the money. If the service were superb, or the rooms fabulous I could forgive the location but since these were mediocre at best and the location is difficult especially for a tourist, I could not recommend it and would not stay again. I shall be sticking with some tried and trusteds but do not altogeher regret the experience. The lower rate above was quoted to someone enquiring at reception so maybe the direct approach would be best. And budget for taxis if you are going to stay here and want to go out. Anywhere. It is very cut off from the 'action'.
- Official Description (provided by the hotel):
- Elegant All-Suite Hotel located in the Chelsea Harbour on the River Thames, offering stunning views of the river & harbour. ... more less
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- Also Known As:
- Wyndham Grand London Chelsea Harbour Hotel London
- Wyndham London
- London Wyndham
- The Chelsea Harbour Hotel London, England