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“Nice hotel with friendly staff”

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The Chelsea Harbour Hotel
Ranked #159 of 1,088 Hotels in London
Certificate of Excellence
London
Level Contributor
55 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Nice hotel with friendly staff”
5 of 5 bubbles Reviewed May 4, 2009

I booked this hotel through a travel zoo offer, so only paid £129 for the room, breakfast for the kids were free and the adults only paid half price.

As i stayed over the bank holiday, I did not hear the noise from the penthouse refurb, which I heard was pretty bad. Our room overlooked a train line but you could hardly hear this, so not a problem. The room was nice and large, with a balcony complest with 2 chairs and a table, fantastic quality toiletries, large fluffy towels and so far so good the best hotel slippers I have worn. There were lots of TV channels to chose from which you would think most hotels would have with the freeview we now have, but there are still so many with just the basic 1-5 a news channel and maybe one or two european channels, here you get at least 30 channels. The bed was lovely, the turndown service was fab, all the towels changed, bathroom cleaned again, and 2 large bottles of water on each bedside table.

For those who dont want to pay for internet in the room, there is a PC located by the entrance that is free to use.

The staff are really friendly and helpful, the gym is a little cramped, but good up to date equipment and weights with a seperate stretching room, lots of bottled water to help yourself to, and even cold towels to cool yourself down with! The pool is deep, it is 1.5metres all round, which is fine for an average height adult, but could pose a problem for kids or anyone shorter than me :-) (im 5ft 2) but it was clean and large.

The only downside, but not enough to take a mark off was the breakfast, it all seemed a bit disorganised, they ran out of rice krispies and they didnt even have weetabix, and these cereals are a basic really in any hotel, may seem a bit picky but as a mother of a 1year old with 4 teeth these are the only cereals he is ok with eating. The tea was the loose version, but was so weak it was pointless and one of my pancakes were burnt to a crisp. If I had to give the breakfast a mark out of 10, it would be a 5, certainly nothing special, and would have been very annoyed if I had paid the full price for for it , infact I have had better in the Ibis! but the staff really do try their best and once again all very friendly.

Would certainly stay here again,ideally over the August bank holiday, as that way you avoid the building works and hopefully will be hot so then you can really enjoy the balcony

  • Stayed May 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hoxtonbabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_Grand_London, Guest Relations Manager at The Chelsea Harbour Hotel, responded to this review, May 11, 2009
Thank you for your comments we are delighted you enjoyed your Bank Holiday break with us. Our suites give guests ample space so we are a good choice for families with a separate lounge area able to comfortably accommodate up two children. Our in-suite entertainment system offers over forty satellite channels and over twenty radio stations.
We like to treat our little VIPs to complimentary breakfast (children under 14) and as well as the wide selection of cereals at the breakfast buffet and we do have Weetabix and Frosties available upon request. Our continental breakfast buffet caters to a wide variety of tastes with fresh fruit, smoothie of the day, cold meats, smoked salmon, cheese, dried fruits & nuts, yoghurts, home-made bircher muesli, breakfast cereals, and the Daily Baker’s Basket – a selection of freshly baked breads, pastries, croissants and muffins. In addition we have a great selection of hot breakfasts cooked to order. I was sorry to read that the pancakes you were served were not up to our usual high standards. Rest assured I have passed your feedback onto our Executive Chef so that he can ensure this episode remains in isolation.
Over in the health club pool we have a selection of floats for children, who must be accompanied by an adult. We certainly look forward to welcoming you back over the August Bank Holiday, we can’t promise the sunshine but we can offer a warm welcome and Weetabix.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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munich
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed April 28, 2009

We stayed for 2 days in mid-April. The hotel staff were very friendly, though service was a bit haphazard and internet access was charged at 24pounds Sterling a day. . The room was very nice with a separate bedroom and living room. However, our room (617) overlooked a building site where, for some unknown reason, building work took place only at night. After an interrupted first night the noise got so bad during the second night that at 3.30 in the morning I asked to be given another room as sleep was sinply impossible (this was speedily organised). What was annoying was that the staff clearly knew about the possible interruptions (our bedroom window could not be opened) and despite the hotel not beeing fully booked gave us the room. So, if you are planning to stay there in the near future avoid any rooms (on any floors) with uneven room numbers!

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MunichbBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_Grand_London, Guest Relations Manager at The Chelsea Harbour Hotel, responded to this review, May 11, 2009
Thank you for your comments. We are pleased you found our hotel staff to be warm and friendly. I am sorry for any inconvenience experienced during the night. There are currently works taking place on the railway line as they are building a new station, called Imperial Wharf, which will provide a direct service to the hotel. These works are unfortunately out of our control and sometimes take place at night when there are limited or no trains running. The station is due to be completed in November 2009. We will always try our best to accommodate requests for room moves however these are subject to availability.
Guests wishing to use the internet in their suite are charged £24 for unlimited 24-hour access. However we do offer free Wi-fi in all public areas and please note that our internet charges in our guest suites are in line with other five-star London hotels.
We look forward to welcoming you back to the Wyndham Grand London.
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Manchester
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 25, 2009

Writing this review a little late as I have been travelling since the end of Feb when we stayed at the Wyndham. What a fabulous hotel!I have stayed at many hotels in London for either work or leisure, and they are either over priced, or flatter to deceive. This place was perfect. It's out in Chelsea, about a 5-10 min walk from Fulham Broadway station, but that shouldn't bother the healthy walkers amongst us and the area is quite pleasant.

I had some business to tend to very quickly then me and my friend were going to enjoy the rest of weekend in London. The hotel check-in staff were friendly and helpful, and gave clear advice on cost when I wanted a upgraded room. We got a good offer of upgrading to a harbour view room and breakfast for a very reasonable price.

The rooms are brilliant. You get a living room, complete with sofa, tv and SPACE!, a nice balcony to either have a quick drink whilst watching the nice boats or to just lounge. The bedroom was separate, but very clean with nice twin/double beds.The bathroom was one of the nicest bathrooms we had seen, The toilet was in a separate room, and there was 2 in the suite!The shower was amazing and very comfortable. I wanted the penthouse but me and my friend needed separate beds.

Once I had sorted my work things out, We went out and explored London a little as we always do, before hitting the vibrant life of Kings Road later, which was WALKING distance from the hotel. We came back (peacefully) in the early hours but worse for wear. This is where the breakfast came in....

We went downstairs for breakfast the next morning in almost zombie like states. The staff were amazingly attentive and helpful, and the breakfast was fresh, warm and made to a very high standard. There were hot options, cold options, fruit platters......allsorts!

Overall we had a fantastic stay, I haven't even mentioned the lovely ambient bar/restaurant in the lobby, or the fitness suite with 2 steam rooms and swimming pool. Certainly a hidden gem, and I am already trying to get a loyalty agreement so I can come and stay more often for both work and leisure.

  • Stayed February 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MichaelPalin09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_Grand_London, Guest Relations Manager at The Chelsea Harbour Hotel, responded to this review, May 11, 2009
We are so pleased you had a great stay with us at the Wyndham Grand London. It is always such a pleasure to receive positive feedback such as yours. I am delighted you enjoyed our extensive breakfast offering overlooking the harbour. Rest assured I have shared your remarks with the rest of the team and we very much look forward to welcoming you back whether for business or leisure.
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NT
2 reviews
4 of 5 bubbles Reviewed April 19, 2009

This hotel is well located, has great service, and is superb value. For GBP 160 per night, we got a suite with balcony overlooking Chelsea Harbour - right off the Thames River. The breakfasts were the best we've had in the UK. Well stocked meeting a large range of dietary needs. The staff were attentive and pulled out all the stops. The location provides excellent access to the better parts of London. Great for walks or runs along the Thames embankment. Hotel Spa was small but decent including 17 meter heated indoor pool.

  • Stayed April 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JCaeser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_Grand_London, Guest Relations Manager at The Chelsea Harbour Hotel, responded to this review, April 29, 2009
Thank you for your comments. The hotel is a great spot for guests wanting to keep fit. For all those budding runners, the Thames Path and Battersea Park are right on our doorstep and you can take in iconic landmarks such as the Albert Bridge along the way. We even have a running map in every suite to help novice runners find their way around the harbour and beyond. Our swimming pool is one of the few in London to offer natural daylight and we are delighted that as part of our ongoing redevelopment plan we will be extending our health club facilities from 10 July 2009. The new facilities which will include new treatment rooms and an endless pool, opening in early 2010.

We are delighted you enjoyed breakfast at the hotel. We pride ourselves on an extensive range of tempting breakfast options and we very much look forward to welcoming you back soon.

*Please note that the restaurant at the Wyndham Grand London will be closed for refurbishment from 11 May 2009 – 6 January 2010 as part of a major hotel re-development project.
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Trondheim
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 13, 2009

The wyndham is an excellent hotel, the suites are big and comfortable and the price is very good for london. It is a bit outside "tourist" london but buss 22 stops 500 meters from the hotell and takes you straight to the city center so it is realy no problem. Everyone was realy helpfull and nice.
If you go up to Big Easy in kings road you will get an excellent meal. We did not try the hotel resturant as we travelled with a 3 year old and needed something family friendly.
Only major complaint i have is that they charge 24£ a night for wifi access that is close to robbery seeing many hotels has it free or atleast to a more sane price. I recomend that you try to access BtOpenZone, that will cost you 15£ for 5 days.

Overall an excellent hotel and we will stay here again if we go back to london

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TAG74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_Grand_London, Guest Relations Manager at The Chelsea Harbour Hotel, responded to this review, April 29, 2009
We are delighted you enjoyed your stay with us and that you discovered some great things to do along the ‘22 bus route’. This is one of London’s most famous routes, starting in Putney, the 22 comes all the way down the New King’s Road, past the Lots Road bus stop where guests can get on the bus and travel down London’s most fashionable shopping district the King’s Road. Concierge are happy to make restaurant recommendations. Our internet charges are in line with other five-star hotels and we offer free wi-fi in all public areas.

We look forward to seeing you and your family back at the Wyndham Grand London soon.

*Please note that the restaurant at the Wyndham Grand London will be closed for refurbishment from 11 May 2009 – 6 January 2010 as part of a major hotel re-development project.
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Ireland
Level Contributor
65 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 bubbles Reviewed April 13, 2009

Did a one-nighter here...got upgraded to a Marina view. I echo all of what's been written on here - a fabulous hotel - especially by London standards. Many excellent touches - including an Easter egg for our daughter (as we were staying over Easter).

The leisure centre is excellent - although the pool is a little deep for novice swimmers / young children (1.50m all the way around).

Will definitely return.

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Horseman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_Grand_London, Guest Relations Manager at The Chelsea Harbour Hotel, responded to this review, April 29, 2009
I am happy that you enjoyed your Easter stay with us. We like to celebrate special events throughout the year and we’re delighted you liked the Easter egg. The health club has a number of floats and noodles available for small children, who must be accompanied by an adult at all times.

We look forward to welcoming you back in the near future.

*Please note that the Health Club will be closed for refurbishment from July 2009 – early 2010 as part of a major hotel re-development project.
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USA
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed March 27, 2009

This luxurious hotel is off the beaten path from Central London but ideally located off Kings Road. You feel as though you are in a private gated community but close to a trendy neighborhood. This suite hotel is hard to find in London and the spacious rooms are enormous for London standards. Our suite had a balcony facing Chelsea Harbour where each morning we read our paper with a coffee. The service is exceptional treating each guest as their only one. It helps to be a Wyndham By Request member: down pillows, fresh fruit and wine with our arrival. Can't wait for a return holiday to stay here and be pampered again!

  • Stayed March 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2wander4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_Grand_London, Guest Relations Manager at The Chelsea Harbour Hotel, responded to this review, April 29, 2009
Our exclusive Chelsea Harbour location is truly unique, offering guests a wonderful waterside haven just moments from the trendy boutiques of the King’s Road, and we are London’s only all-suite hotel. We offer a highly personalised service and Wyndham ByRequest members receive a number of personalised benefits, details of which can be found on the Wyndham website.

We look forward to welcoming you back for more pampering soon.
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Additional Information about The Chelsea Harbour Hotel

Property: The Chelsea Harbour Hotel
Address: Chelsea Harbour, London SW10 0XG, England (Formerly Wyndham Grand London Chelsea Harbour)
Phone Number:
Location: United Kingdom > England > London > Chelsea
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#41 Spa Hotel in London
#81 Romantic Hotel in London
#114 Business Hotel in London
#124 Family Hotel in London
#127 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Chelsea Harbour Hotel 5*
Number of rooms: 158
Official Description (provided by the hotel):
Elegant All-Suite Hotel located in the Chelsea Harbour on the River Thames, offering stunning views of the river & harbour. ... more   less 
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Also Known As:
Wyndham Grand London Chelsea Harbour Hotel London
Wyndham London
London Wyndham
The Chelsea Harbour Hotel London, England

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