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“Avoid Building Works”

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The Chelsea Harbour Hotel
Ranked #154 of 1,089 Hotels in London
Certificate of Excellence
munich
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Avoid Building Works”
3 of 5 bubbles Reviewed April 28, 2009

We stayed for 2 days in mid-April. The hotel staff were very friendly, though service was a bit haphazard and internet access was charged at 24pounds Sterling a day. . The room was very nice with a separate bedroom and living room. However, our room (617) overlooked a building site where, for some unknown reason, building work took place only at night. After an interrupted first night the noise got so bad during the second night that at 3.30 in the morning I asked to be given another room as sleep was sinply impossible (this was speedily organised). What was annoying was that the staff clearly knew about the possible interruptions (our bedroom window could not be opened) and despite the hotel not beeing fully booked gave us the room. So, if you are planning to stay there in the near future avoid any rooms (on any floors) with uneven room numbers!

  • Stayed April 2009, traveled with family
    • Value
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Helpful?
1 Thank MunichbBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_Grand_London, Guest Relations Manager at The Chelsea Harbour Hotel, responded to this review, May 11, 2009
Thank you for your comments. We are pleased you found our hotel staff to be warm and friendly. I am sorry for any inconvenience experienced during the night. There are currently works taking place on the railway line as they are building a new station, called Imperial Wharf, which will provide a direct service to the hotel. These works are unfortunately out of our control and sometimes take place at night when there are limited or no trains running. The station is due to be completed in November 2009. We will always try our best to accommodate requests for room moves however these are subject to availability.
Guests wishing to use the internet in their suite are charged £24 for unlimited 24-hour access. However we do offer free Wi-fi in all public areas and please note that our internet charges in our guest suites are in line with other five-star London hotels.
We look forward to welcoming you back to the Wyndham Grand London.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Manchester
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 25, 2009

Writing this review a little late as I have been travelling since the end of Feb when we stayed at the Wyndham. What a fabulous hotel!I have stayed at many hotels in London for either work or leisure, and they are either over priced, or flatter to deceive. This place was perfect. It's out in Chelsea, about a 5-10 min walk from Fulham Broadway station, but that shouldn't bother the healthy walkers amongst us and the area is quite pleasant.

I had some business to tend to very quickly then me and my friend were going to enjoy the rest of weekend in London. The hotel check-in staff were friendly and helpful, and gave clear advice on cost when I wanted a upgraded room. We got a good offer of upgrading to a harbour view room and breakfast for a very reasonable price.

The rooms are brilliant. You get a living room, complete with sofa, tv and SPACE!, a nice balcony to either have a quick drink whilst watching the nice boats or to just lounge. The bedroom was separate, but very clean with nice twin/double beds.The bathroom was one of the nicest bathrooms we had seen, The toilet was in a separate room, and there was 2 in the suite!The shower was amazing and very comfortable. I wanted the penthouse but me and my friend needed separate beds.

Once I had sorted my work things out, We went out and explored London a little as we always do, before hitting the vibrant life of Kings Road later, which was WALKING distance from the hotel. We came back (peacefully) in the early hours but worse for wear. This is where the breakfast came in....

We went downstairs for breakfast the next morning in almost zombie like states. The staff were amazingly attentive and helpful, and the breakfast was fresh, warm and made to a very high standard. There were hot options, cold options, fruit platters......allsorts!

Overall we had a fantastic stay, I haven't even mentioned the lovely ambient bar/restaurant in the lobby, or the fitness suite with 2 steam rooms and swimming pool. Certainly a hidden gem, and I am already trying to get a loyalty agreement so I can come and stay more often for both work and leisure.

  • Stayed February 2009, traveled on business
    • Value
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Helpful?
1 Thank MichaelPalin09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_Grand_London, Guest Relations Manager at The Chelsea Harbour Hotel, responded to this review, May 11, 2009
We are so pleased you had a great stay with us at the Wyndham Grand London. It is always such a pleasure to receive positive feedback such as yours. I am delighted you enjoyed our extensive breakfast offering overlooking the harbour. Rest assured I have shared your remarks with the rest of the team and we very much look forward to welcoming you back whether for business or leisure.
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NT
2 reviews
4 of 5 bubbles Reviewed April 19, 2009

This hotel is well located, has great service, and is superb value. For GBP 160 per night, we got a suite with balcony overlooking Chelsea Harbour - right off the Thames River. The breakfasts were the best we've had in the UK. Well stocked meeting a large range of dietary needs. The staff were attentive and pulled out all the stops. The location provides excellent access to the better parts of London. Great for walks or runs along the Thames embankment. Hotel Spa was small but decent including 17 meter heated indoor pool.

  • Stayed April 2009, traveled on business
    • Value
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Helpful?
Thank JCaeser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_Grand_London, Guest Relations Manager at The Chelsea Harbour Hotel, responded to this review, April 29, 2009
Thank you for your comments. The hotel is a great spot for guests wanting to keep fit. For all those budding runners, the Thames Path and Battersea Park are right on our doorstep and you can take in iconic landmarks such as the Albert Bridge along the way. We even have a running map in every suite to help novice runners find their way around the harbour and beyond. Our swimming pool is one of the few in London to offer natural daylight and we are delighted that as part of our ongoing redevelopment plan we will be extending our health club facilities from 10 July 2009. The new facilities which will include new treatment rooms and an endless pool, opening in early 2010.

We are delighted you enjoyed breakfast at the hotel. We pride ourselves on an extensive range of tempting breakfast options and we very much look forward to welcoming you back soon.

*Please note that the restaurant at the Wyndham Grand London will be closed for refurbishment from 11 May 2009 – 6 January 2010 as part of a major hotel re-development project.
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Trondheim
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 13, 2009

The wyndham is an excellent hotel, the suites are big and comfortable and the price is very good for london. It is a bit outside "tourist" london but buss 22 stops 500 meters from the hotell and takes you straight to the city center so it is realy no problem. Everyone was realy helpfull and nice.
If you go up to Big Easy in kings road you will get an excellent meal. We did not try the hotel resturant as we travelled with a 3 year old and needed something family friendly.
Only major complaint i have is that they charge 24£ a night for wifi access that is close to robbery seeing many hotels has it free or atleast to a more sane price. I recomend that you try to access BtOpenZone, that will cost you 15£ for 5 days.

Overall an excellent hotel and we will stay here again if we go back to london

  • Stayed April 2009, traveled with family
    • Value
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Helpful?
Thank TAG74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_Grand_London, Guest Relations Manager at The Chelsea Harbour Hotel, responded to this review, April 29, 2009
We are delighted you enjoyed your stay with us and that you discovered some great things to do along the ‘22 bus route’. This is one of London’s most famous routes, starting in Putney, the 22 comes all the way down the New King’s Road, past the Lots Road bus stop where guests can get on the bus and travel down London’s most fashionable shopping district the King’s Road. Concierge are happy to make restaurant recommendations. Our internet charges are in line with other five-star hotels and we offer free wi-fi in all public areas.

We look forward to seeing you and your family back at the Wyndham Grand London soon.

*Please note that the restaurant at the Wyndham Grand London will be closed for refurbishment from 11 May 2009 – 6 January 2010 as part of a major hotel re-development project.
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Ireland
Level Contributor
65 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 bubbles Reviewed April 13, 2009

Did a one-nighter here...got upgraded to a Marina view. I echo all of what's been written on here - a fabulous hotel - especially by London standards. Many excellent touches - including an Easter egg for our daughter (as we were staying over Easter).

The leisure centre is excellent - although the pool is a little deep for novice swimmers / young children (1.50m all the way around).

Will definitely return.

  • Stayed April 2009, traveled with family
    • Value
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Helpful?
Thank Horseman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_Grand_London, Guest Relations Manager at The Chelsea Harbour Hotel, responded to this review, April 29, 2009
I am happy that you enjoyed your Easter stay with us. We like to celebrate special events throughout the year and we’re delighted you liked the Easter egg. The health club has a number of floats and noodles available for small children, who must be accompanied by an adult at all times.

We look forward to welcoming you back in the near future.

*Please note that the Health Club will be closed for refurbishment from July 2009 – early 2010 as part of a major hotel re-development project.
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USA
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed March 27, 2009

This luxurious hotel is off the beaten path from Central London but ideally located off Kings Road. You feel as though you are in a private gated community but close to a trendy neighborhood. This suite hotel is hard to find in London and the spacious rooms are enormous for London standards. Our suite had a balcony facing Chelsea Harbour where each morning we read our paper with a coffee. The service is exceptional treating each guest as their only one. It helps to be a Wyndham By Request member: down pillows, fresh fruit and wine with our arrival. Can't wait for a return holiday to stay here and be pampered again!

  • Stayed March 2009
    • Value
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    • Rooms
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Helpful?
Thank 2wander4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_Grand_London, Guest Relations Manager at The Chelsea Harbour Hotel, responded to this review, April 29, 2009
Our exclusive Chelsea Harbour location is truly unique, offering guests a wonderful waterside haven just moments from the trendy boutiques of the King’s Road, and we are London’s only all-suite hotel. We offer a highly personalised service and Wyndham ByRequest members receive a number of personalised benefits, details of which can be found on the Wyndham website.

We look forward to welcoming you back for more pampering soon.
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glasgow
1 review
5 of 5 bubbles Reviewed March 18, 2009

The minute we pulled up to the hotel door in our taxi and the doorman helped us out the taxi. I knew we were in for a great time. Check-in was smooth and quick with no problems. We were shown to our room by a very helpful member of staff who showed us how to work the TV's and AC/Heating. The hotel has no rooms, they are referred to as suites, which have a living room area and desk and the bedroom with ensuite bathroom and shower cubicle, double sinks and even a guest toilet. The suite had two balconies with views over the Chelsea area. Room amenities included an umbrella, bath robes, slippers, luxury toiletries which retail between 10 to 15 a bottle, a fully stocked mini bar, and a coffee maker with real coffee, not instant. Full use of the health club was available, which included the gym, swimming pool, sauna and steam rooms. The health club was in excellent condition and staff very helpful. The hotel breakfast was varied and included everything from cereals to pancakes and full cooked breakfasts to muffins. All the staff in the hotel that I encountered were very pleasant and professional. Check out was very quick and we were asked how we enjoyed our stay. The hotel was in Chelsea and 10 mins walk from the nearest tube station - Fulham Broadway. I could not find fault with this hotel and I would definitely go back. Well Done, Wyndham Grand.

  • Stayed March 2009, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank tuiguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_Grand_London, Guest Relations Manager at The Chelsea Harbour Hotel, responded to this review, April 8, 2009
I was delighted to read that you enjoyed your stay at the Wyndham Grand London. It is always a pleasure to receive such positive feedback about our staff and extensive facilities. We are proud of the variety we offer at breakfast, and with summer around the corner soon guests will be able to tuck into their pancakes al fresco on our large sun terrace whilst enjoying relaxing marina views.

We very look forward to welcoming you back to the hotel in the near future. In the meantime, once again thank you for your feedback.

Adnan Malik
Guest Relations Manager
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Additional Information about The Chelsea Harbour Hotel

Property: The Chelsea Harbour Hotel
Address: Chelsea Harbour, London SW10 0XG, England (Formerly Wyndham Grand London Chelsea Harbour)
Phone Number:
Location: United Kingdom > England > London > Chelsea
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#41 Spa Hotel in London
#81 Romantic Hotel in London
#114 Business Hotel in London
#124 Luxury Hotel in London
#124 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Chelsea Harbour Hotel 5*
Number of rooms: 158
Official Description (provided by the hotel):
Elegant All-Suite Hotel located in the Chelsea Harbour on the River Thames, offering stunning views of the river & harbour. ... more   less 
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Also Known As:
Wyndham Grand London Chelsea Harbour Hotel London
Wyndham London
London Wyndham
The Chelsea Harbour Hotel London, England

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